Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphones Creak/pop, but are otherwise great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise cancelling are great, as advertised. I can’t really add to what’s already been said in the reviews for this or the previous model. My only complaint is the large amount of mechanical noise (creaking and popping) I’m hearing as the the headphones flex or adjust to head movements. They sound extra loud because everything else is so quiet. It’s probably made worse by the focus/study playlists I’m using for work from home.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Amazing Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation works amazingly well. Battery life is very good as well. The app is a little hard to navigate at first.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi oocece,
Fantastic! We are thrilled to know your satisfaction with the long-lasting battery life, exceptional noise canceling feature, and superb performance of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Great update to the WH-1000XM3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these because of the improvement in noise cancelation, sound quality, and the ability to easily switch between paired Bluetooth devices. I also love how comfortable they are in comparison to the previous gen.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi howiebread, we're glad that you appreciate all its upgrades. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality
Perfectly well rounded headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, crisp sound. Long Battery life. The noise cancellation is great. Perfectly well rounded headphones. I use these for WFH and have used them to work out too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich,
Amazing! We're glad that you are enjoying the sound quality, battery life, and noise canceling function of the headphones. It's also great that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
#1
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute best headphones you can buy. If you want excellent noise cancelling and sound quality, as well as a long battery life with optimization and customization. Here's your pick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon,
Thank you for the 5-star rating and we're glad you like the noise canceling and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Sound quality
Better than beats?
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and noise canceling are the best. Battery life is also excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobDuncan, perfect! We're truly happy to know that you're satisfied with the amazing sound quality, exceptional noise canceling feature, and long-lasting battery life of your WH-1000XM4. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Sony xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and the noise cancellation is amazing. Very comfortable for long term use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DebbieP, we're glad you like the sound quality, noise canceling feature and comfort of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound quality, It cancels out the loudest of noises, and is amazingly comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NataliesA,
Thank you for your feedback and it's nice to hear that you are amazed by the awesome sound quality, comfortability and superb noise canceling capability of our XM4 headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Good price on top of the line headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price for these headphones. I like them a lot. There comfortable and perform quite well. The noise canceling is outstanding. You cant go wrong with this deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi issey5758,
Amazing! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these very durable and great sounding
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaL,
It is most rewarding to hear that you are absolutely loving the durability and audio quality of your WH-1000XM4 headphones. We take great pride in building products that stand the test of time while delivering a premium sound, and we are thrilled they have made such a positive impression on you.
Thank you for choosing Sony.
Regards,
Dominick
Great buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. Noise cancellation is amazing. They are also comfortable to the ears.
I would recommend this to a friend- Pros mentioned:Bass, Sound quality
Probably the best noise ANC headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In my opinion, these are the best wireless noise canceling headphones you can buy. They have very good range, a bit of a bass boost, but nothing too muddy. And the noise cancellation is superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KDAH, We are glad to know that your new Sony wireless headphones are the best noise canceling headphones for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear and does not hurts your ears if used on longer hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric0530,
Perfect! It's nice to hear your enjoyable experience with the clear sound and comfortable fit of your WH1000XM4 headphones. Sony's commitment to customer satisfaction is our top priority. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Ultimate headphones for commuters.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are extremely immersive. The modular equalizer allows you to adapt the sound to your liking and to the specific music you’re listening to. One feature I wish was available to me is the ability to name a specific equalizer subset instead of just having the default name of “custom 1” in the Sony Headphones app. Aside from that, these headphones are both superb in quality and in their aesthetic. Truly a beautiful piece of tech both in and out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manuel,
We appreciate the 5-star rating and we're glad to hear that you like the quality of your headphones. Your feedback is greatly appreciated. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great headphones especially for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality great EQ customization the comfortable is very good especially for long hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeV, We are happy that you like the sound quality and battery life of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life, Sound quality
Very good
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my wife and she loves them, the sound quality is great and the battery life is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sean,
That's nice! We're glad that your wife loves her new Sony WH1000XM4 for its awesome sound and long battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Good Sound and Excellent Noice Cancelling.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best noise cancelling cans in the industry. I can hardly hear anything with them on; not only that, the battery life is amazing and I only have to charge them once every week. Would recommend to others!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethan,
Great! We're glad that you're enjoying the noise canceling function and battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
upgrade over xm2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i already own the xm2's but was looking for a new pair because they started to hurt my ears. these have angled drivers so it stops the drivers from touching and pressing on your ears. these are way more comfortable b and the noise cancellation is slightly better, but the actually sound of the headphones are pretty much the same
I would recommend this to a friendBrand response from SonyListens
Posted .Hi brysal,
We regret to hear about what happened to your XM2s. You made the right choice in upgrading to the WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Make sure to take advantage of the Sony Headphones Connect app's equalizer function to tailor-fit the sound quality to your needs. Hope this helps. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Not a keeper for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to listen to TV without disturbing others. Was using AirPods Pro which work very well but sometimes bugs my ears. Back to the Sony headphones… Sound is pretty good, not great. Seems to have some crackle at times. Could be the Bluetooth connection which is also why I’m returning them. They have a really hard time staying connected to our LG OLED C2 which hasn’t been a problem for the AirPods or other buds. Too frustrating. Purchased Bose QC Ultras to try instead. Much more money of course but way better sound and no more connection problems.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HFox,
Thank you for your time writing this review. We're sorry to hear that we were not able to meet your full expectations with the sound quality and some issues that you are encountering with your WH1000XM4 headphones. If you still have the unit, please allow us to help and turn this to a better experience.
To get the most out of the headphones, please make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements.
Please try some solutions on these article links below that may help resolved the issue with your headphones.
If the sound is poor or skips when using a Bluetooth connection:
https://www.sony.com/electronics/support/articles/00097458
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Troubleshooting Bluetooth connection issues:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Comfort, Sound quality
Good upgrade from XM2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent upgrade from the XM2. The sound quality is about a 20% improvement. The comfort long term is also better than the XM2 as I use these at work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Goldenage,
Very nice! We are glad you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location
Thank you for choosing Sony!
David