Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Amazing sound!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, especially for the price. Comfortable even during long listening sessions. Love the multi-device support
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, Awesome! We're glad that you love the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
- Pros mentioned:Comfort, Sound quality
Comfortable Noise Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feel comfortable. They sound great. I been on planes and trains with these with no issues. Noise cancelling works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
comfy headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very soft and doesnt squish on the ears. super noise cancelling!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tple, we're glad you like the noise canceling feature of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
A present for your deaf wife
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My deaf wife loves it. It fits over her hearing aid, the battery life, the mic, and the sound quality. Nevermind her happiness!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Demitri, This is a great gift idea! We're glad your wife loves the long-lasting battery life, mic, excellent sound, and it pefectly fits over her hearing aid. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Amazing Performance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound occlusion is amazing with these headphones. I tried them out at the behest of an employee and was instantly converted. The sound quality and noise cancellation are incredible. I cannot recommend these enough. The only minor gripe is you need to tinker with the setting about auto-cancel of noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerP,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great gift
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were my daughter’s dream headphones, and I bought them for her and she loves them. I can’t think of a time when I don’t look at her and she doesn’t have them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SheriM, we're glad to know that your daughter loves our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Price
Exceptional sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is great. Wonderful sound that you can customize in the app. One of the best noise cancellation on the market. A little pricey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ace1911,
Thank you for an amazing review! We're glad that we were able to meet your expectations with your new headphones particularly with its noise canceling feature and Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great geadojones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for loud environments. I use it a lot at work to drown out all the noise around me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoelA,
Thanks for the 5-star rating! We're so happy to hear you're loving the XM4s! Their noise cancelling makes them a perfect choice. Don't forget to download the Sony Sound Connect App to elevate your experience even further.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones. The ears are soft and comfortable for long periods. The noise cancellation is great, as is the ability to switch back and forth. Over ear headphones get warm on my ears quickly, but I don’t think that can be helped.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tito, thank you so much for the 4-stars rating and feedback! We are glad to hear you are happy and satisfied with the comfortable design and amazing noise canceling function of these headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
For your issue, having unusually dry skin can store static electricity in humans. A large amount of static electricity in the body and having contact with electrical devices at the same time can cause stress on the device and/or on your body. You can avoid this from happening by wearing clothing of natural materials that can't store static electricity.
Thank you so much for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Noise canceling
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are headphones. They have noise canceling settings if you can leave them off. I don't know why I thought I would prefer these over ear buds puff any kind, but they lasted a little over a year before I gifted them to my uncle who does prefer headphones lover ear buds. I will say that in a crowded flight, it did a marvelous job blocking out noise. It recommends a specific Sony app for configuration which I think was dumb. It should either work, or not, but I'm not a musician, I'm a listener.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tesgura, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Sound proof
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Longggg battery life and great noise cancellation.
I would recommend this to a friend- Pros mentioned:Sound quality
Best investment ever
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best investment ever. These things are just wonderful. the ability to be in your own world while listening to music or watching movies is unprecedented. the best time I had with this is when I took an air trip to Europe. the ability to not hear noise and just sleep was awesome... I also like the additional features in the cans such as the equalizer, push to talk and also multiple devices link up...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SabastianW, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing for long flights! Great noise cancelation and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, JaimeM! We're glad that you are impressed with the noise cancelling and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
- Pros mentioned:Battery life, Sound quality
Quality Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony Headphones are great. My first pair of high quality wireless headphones and I am loving them so far. The battery last a long time, the sound is excellent and it syncs to phones, iPads and tablets with ease. Excellent so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RCarter, We are thrilled to hear your great experience with your Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate your feedback and thank you for choosing Sony! -Vincent
- Pros mentioned:Comfort, Sound quality
the best ..sound ... love it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very confortable Earphones, easy to connect the sound is powerful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi saserrano,
Fabulous! We are truly happy that you love your WH1000XM4 and that you are satisfied with its incredible sound quality, very comfortable fit design, and ease of connection. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Without Reservations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit overall! Would recommend without reservations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Unclebenito, Awesome! We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and overall fit of your WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Nice upgrade over the Bose QuietComfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise cancelling and comfort fit of the headphones. This headphones sound so much better than my old Bose QuietComfort 35.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cooper, Great! We are so happy to hear that you are loving the noise cancelling feature and comfort of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl
- Pros mentioned:Sound quality
Great sound and comfort, finicky software
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and comfort are pretty good. Bluetooth on Windows 10 PCs can be a little inconsistent at times and so can the app on Android as it can be impossible to connect sometimes. The app is needed to change certain settings like EQs or touch controls. There are times where I have to unpair the headphones from my device, uninstall the app, then re-pair it and install the app again for it to work again as doing the usual turning off and on the Bluetooth on the phone or holding down the power button on the headphones to pair don't always work to get the app functioning properly. It can also be difficult sometimes to update the headphones to the latest firmware as it will not always download it right away even with automatic download turned on. Overall, these are a great pair of headphones, just wish the software side of things could be a bit better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZonaGamer,
We're glad that you like the sound quality and comfort of the headphones. It's unfortunate that you're having connectivity issues with the app. Make sure that the Sony Headphones Connect app is up-to-date for optimum performance. Resetting and initializing the headset may also help resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Hope this helps. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for work and to help with noise canceling. They are perfect and the charge lasts me for over a week.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abbi,
Thank you for the positive feedback and we're glad you like the noise canceling and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect noise cancellation. I purchased these as a birthday gift for my girlfriend and she absolutely loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey BrendanC, thank you for sharing your positive experience with the WH-1000XM4 headphones!
We're thrilled to hear that your girlfriend loves her new gift and that the noise cancellation feature is satisfying your expectations. The WH-1000XM4 headphones are known for their industry-leading noise cancellation technology, which allows for an immersive and uninterrupted listening experience. We're grateful to have you as a satisfied customer, and we hope you both continue to enjoy the exceptional sound quality and comfort of the WH-1000XM4. If you have any further questions or need assistance, feel free to reach out.
Thanks for choosing Sony!
Gus