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$299.99
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The comparable value is $398.00

Customer reviews

Rating 4.7 out of 5 stars with 12589 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 201 Showing 4,001-4,020 of 12,589 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect noise cancellation. I purchased these as a birthday gift for my girlfriend and she absolutely loves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey BrendanC, thank you for sharing your positive experience with the WH-1000XM4 headphones!

      We're thrilled to hear that your girlfriend loves her new gift and that the noise cancellation feature is satisfying your expectations. The WH-1000XM4 headphones are known for their industry-leading noise cancellation technology, which allows for an immersive and uninterrupted listening experience. We're grateful to have you as a satisfied customer, and we hope you both continue to enjoy the exceptional sound quality and comfort of the WH-1000XM4. If you have any further questions or need assistance, feel free to reach out.

      Thanks for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Xm4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling and sound quality lastly great battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MargaritaM, we're glad you like the sound quality and battery of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Craig Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    One of mu favorite headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent headphone. Great sound quality and noise canceling . Great to listen music around your house. Battery life is awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tircb,

      We appreciate the 5-star rating and we are glad you like the sound quality,noise canceling function and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    XM4 Review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and easy-to-navigate app UI, only complaint would be the control panel on the side of the headphones which are just hard to use at first and I find myself just manually skipping or controlling my music on my phone rather than actually using it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joni, Thank you for your review. We appreciate your feedback with the headphones and we are happy to hear that you are enjoying the sound quality and ease of use of your new WH-1000XM4. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I Love Them, Haven't went a day without em AWESOME

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love these headphone, the Noise Cancellation is amazing, ofcorse you can hear minor sounds, especially if they are just on your ears with nothing playing, with something playing, they are incredable, I am very happy with my purchase, sometimes the left ear makes a little humming sound but it comes and goes and really isn't that big of a deal, When using them to talk to people on the phone, they are great for you and the person you are on the phone with, with these headphones and the technology, they hear you better than ever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Im2hi4u2clol,

      Thank you for the 5-star rating and we are glad that you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony and enjoy your headphones!
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the comfort and the noise canceling. I work in a warehouse with a lot of sirens and alarms that leave my ears ringing. These help out alot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For a drummer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these specifically for when I'm drumming at home. They are definitely what I needed over the other ootions out there.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, Gboss!

      It is awesome to hear that the WH-1000XM4 is exactly what you needed for your drumming sessions! With our industry-leading noise canceling, these headphones are perfect for blocking out the heavy hit of the kits while keeping your backing tracks crystal clear. We are thrilled to be a part of your musical setup!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great and extremely comfortable! Also o love the noise canceling feature!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 43TV,

      Amazing! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well sounded. Keep noise out! I sleep with it on for comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichelleA,

      Great! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome set of headphones. Great for work and lounging but not the best for working out. They slip off my head a lot and collect a lot of moisture from sweat, even though I wipe them off every time if needed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ashlyn,

      It is most rewarding to hear that your WH-1000XM4 headphones have been an awesome companion for your work and relaxation! We are glad to know they are enhancing your productivity and downtime with their industry-leading noise cancellation. These headphones are meticulously crafted for premium high-fidelity audio and comfort during casual listening, which makes them perfect for those longer, stationary sessions where you can truly immerse yourself in the sound.

      We really appreciate you being part of the Sony family.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Bass, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    great

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really good quality with an amazing bass. noise cancellation works well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mauri, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Like heaven, if heaven were a set of headphones...

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ive ever had!! Earbuds cant hold a candle to the bass that these bad boys have! Impressively crisp clear sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeaZus1988, thank you so much for the 5 Star review! We are so happy to hear you are satisfied with the exceptional sound quality of our WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for sharing your honest feedback and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Pretty good headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound pretty good, my only complaint is they have a tendency to bring out the sibilance on vocals. Comparing to Apples Airpods Pro, base is much better, midrange a bit lacking, and vocals too sibilant (but I prefer these over the airpods).

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphone Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds Great. You will truly enjoy the sounds of these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your positive experience with the WH-1000XM4, WilD! We're thrilled to hear you're enjoying the rich, immersive sound these headphones deliver. The WH-1000XM4 model is designed to provide exceptional audio clarity and deep bass, making every listening session a real treat. It's always great to know our headphones are helping music lovers get even more enjoyment from their favorite tracks. If you have any favorite features or tips to share, we'd love to hear them!

      Thank you for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Fantastic Product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best audio experience i've ever had in headphones. Very light too. Works great with game consoles as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greg, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Simply Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancellation, sound quality, and comfort. What more can you ask for. This goes in my daily rotation with my AirPods Pros.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi skfv,
      Perfect! We're glad you are enjoying the comfort, noise canceling feature and amazing sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds and is comfortable to wear, the price is great as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ghizmo3, we're glad you like the sound quality and comfort of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality aound not just music. Also long last battery. Charged only once a week

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carter0818, Thank you for the 5-star rating! We are so glad to hear that you are happy with the battery life and sound quality of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphone unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is awesome, and they are very comfortable to wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewM, Perfect! We're glad you like the superb sound quality and comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great on airplanes

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on airplanes! Good sounding with decent bass. Battery life is excellent! Not sure if price is worth it since these are the only pair I have.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AKBear78, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US