Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
A Worthy Investment!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! I use it to listen to music primarily when im winding down before bed. It pairs really fast and I really like how you can fine tune and adjust sound settings. The case is great too as it is durable and folds neatly inside the case. Perfect for travel too as it blocks out the outside noise with the noise cancelling feature. Uses USB-C charging which works great if you are an Apple user. These headphones are expensive but think of it as a worthy investment!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MamoXMamo, we're glad you love the Bluetooth connectivity, sound adjustments, the case of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
XM4 Review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and easy-to-navigate app UI, only complaint would be the control panel on the side of the headphones which are just hard to use at first and I find myself just manually skipping or controlling my music on my phone rather than actually using it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joni, Thank you for your review. We appreciate your feedback with the headphones and we are happy to hear that you are enjoying the sound quality and ease of use of your new WH-1000XM4. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Excellent all around
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. I had the originals and decided to upgrade to the Mk 4s. The noise cancellation is amazing. I can sit right next to a window air conditioner and hear nothing but silence. Sound quality is very good in most aspects. The bass is a little heavy at low volume and a little light at very high volumes, but overall it's still pleasing. The speak to talk feature is clever. And the ability to focus on voices and filter out other sounds works better than I expected. All in all, I'm pleased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, we're glad that you like the improvements we made on the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Make sure to adjust the headband for maximum comfort. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
New love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sister bought these a few months ago, and I became obsessed too! I usually buy the Apple Beats headphones, but these are so much better in every way— physically, functionally, and musically. Plus, the noise cancellation feature is absolutely OP. I got this headphone discounted and definitely worth the purchase. Only complaint is that the earmuffs are a little big, but I think it’s a small price to pay.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emmy, You've made an excellent choice! We're thrilled you're enjoying the great noise cancelling feature of your new Sony WH-1000XM4. We appreciate your feedback about the size of the ear cups. The ear cups are softly padded, wide, adjustable, and incredibly comfortable to ensure it fits most people.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Love these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these on sale for a great deal.. Amazing sound quality. My TV wouldn't turn up the volume high enough for my liking so I use an aux chord to my controller. I use the dolby atmos app on my Xbox and it really brought these headphones to life. It makes games and movies sound much more full and dynamic. Using them on my phone is flawless. Music sounds fantastic and podcast sound rich. The app is easy to use and I like that you can adjust the eq settings. The noise canceling works great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Koke,
Great! We're glad that you're enjoying the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Simply the best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using the first generation MDR-1000X for nearly 4 years. It's finally the time to upgrade! The Mark 4 has excellent sound quality and NC capabilities. I love the multi-point function, which solved a long-standing pain point for the 1000X series and is perfect for working from home.
I would recommend this to a friend - Pros mentioned:Sound quality
Sweet headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation feature works perfectly. Great for air travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChantillyLace,
Thanks for the excellent review! We're thrilled to hear the noise cancellation on your WH-1000XM4 headphones is right what you needed for air traveling!
We appreciate you choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Great sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crazy good sound even now in 2025, it holds up pretty good for any use, although I would say the sound leaks a little more than I’d like.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Estyebra! We're thrilled to hear that you think the WH-1000XM4 headphones have "crazy good sound" and that they still hold up so well in 2025. It's wonderful to know you find them great for any use.
We appreciate you bringing up your concern about the sound leakage. The WH-1000XM4 headphones are designed with a tight seal to provide optimal noise cancellation and sound isolation. However, if the headphones are not fitting snugly, a small amount of sound can escape. We recommend checking the fit and positioning them to ensure they form a proper seal around your ears.
Your feedback is very valuable to us, and we will certainly share it with our development team for future product improvements. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team.
- Pros mentioned:Battery life
Gang gang
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All around great head phone comfortable fit and can wear for hours. Battery is amazing as well 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there! Glad to hear that you are happy with the comfort and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones with Great Noise Cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, I’m pleased with these headphones. I caught them on sale shortly before Christmas. I have tested them on several occasions around the house, and the noise cancellation works great. The true test will be on my next flight. I purchased them primarily for air travel so it will filter out engine noise and chatter. The speak-to-chat feature is kinda annoying when conducting a phone call, but thankfully it can be deactivated.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KJBrown,
Thanks for sharing your 5-star review and experience with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! They noise cancel quite well, and of course, the quality is great. my only issues are that they fall off my head if i move back too much sometimes (but that might be because i have a small head lol) and they do leak noise at a certain volume. other than these minor issues, they’re great!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaneZ,
Thank you for the purchase and we're happy to hear that you love the noise canceling and quality of the headphones. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
very noise canceling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good headphones with a lot of noise-canceling ability. The battery life is also good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiki, Awesome! We are so glad to hear that you are happy with the noise canceling and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Best headphones to grind
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect headphones for cancelling out your background. Favorite purchase. Battery life is amazing!
I would recommend this to a friend- Pros mentioned:Sound quality
Perfect Feature Set
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first major headphone purchase in a while, and I do not regret it. I bought these to replace my Beats Studios from 2011 after they finally kicked the bucket and everything is a huge upgrade. The ANC, features in the app, auto pause, two devices at once, ambient sound when talking to anyone. I could go on an on but they aree perfect for my needs as a software developer working from home. I would recommend these to anyone as these are the best headphones I have ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ernie,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Almost great, but showing its age
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and comfort are great, but the outdated Bluetooth really showed. If you’re not planning on wearing in crowded places or using multipoint much it’s still a great option.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidT,
Thanks for taking the time to share your experience. We're thrilled to hear how much you're enjoying the XM4s! We appreciate your feedback on the Bluetooth as it helps us improve in future products.
Thanks for choosing Sony.
-Eliab
- Cons mentioned:Touch controls
Sound
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased these headphones. They sound good so far. But you are right in relation to the touch control. I'm not getting the pause when I double tap, that I do when I use my Bose in NC700s. However the volume up and the forward and reverse or should I say forward track and previous track. Does seem to work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JhonD,
Thank you for the purchase! We're glad to hear you like the sound quality of the Sony headphones. We do apologize for the inconvenience. The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. When you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing. Also, the headset will not operate correctly when you operate the headset with your fingernail or a gloved hand. Remove your glove, and operate the headset with the ball of your finger.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort
Best Over ear I’ve owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, very comfortable, amazing battery. Only wish there was a version with an IPX rating
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hunt,
We're glad that you like the comfort and battery life of the headphones. We also appreciate your review about the IPX rating. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sounds great after using the in-app equalizer, though the reliance on the app is a negative for me. Also, the touch buttons are trash. Though this is made up for by the best in class noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaintJan,
We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the Sony app and touch controls is greatly appreciated. This will certainly help us improve our products. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Quality and functionality at Sony levels.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great comfort, noise cancellation. Marked difference in volume between Bluetooth and wired, a bit of a surprise. App is intuitive and offers a nice set of EQ options. Overall very pleased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MTPC, we're glad you like the ANC function and comfort of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl
- Pros mentioned:Sound quality
Best Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Helpful with loud surroundings!
I would recommend this to a friendBrand response from SonyListens
Posted .HI Kris,
We're thrilled to hear that you love your WH-1000XM4 headphones and that the noise-cancelling feature is so helpful in loud environments. It's fantastic that our technology is providing you with a more peaceful listening experience.
Thanks for choosing Sony.
Best regards,
Eliab