Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great headphones!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! So comfortable and the sound is excellent!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayBee, We're glad you love our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound form these headphones. I’ve used my husbands Bose Quiet Comforts in the past, and wanted my own noise canceling headphones. Besides just great sound, you have touch options and they also come with the old school airline adapter. Even with Bose being high end, they don’t give you an adapter. I like that these came in blue as well as the more basic black and silver options. No regrets at all buying these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamilah, Awesome! We are glad that you like the sound quality, noise canceling function, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
great product on sale
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product, great sound and battery life, my only complaint is that it gets hot around the ears especially during summer. highly recommended on sale
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatWallace,
Thank you for the positive feedback and we're glad you like the sound quality and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
U need these
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily the best pair of headphones out there. I’ve tried the AirPod max, Bose qc and these by far have the most well rounded sound. Any beginner audiophile should look into grabbing these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tytheguy, We're pleased to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great choice of headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are top-notch! The sound quality is great and the fit is comfy and snug.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jprince62, Thank you for this amazing review of your WH-1000XM4! We're really happy to hear you are comfortable using the headphones and you like the incredible audio quality they offer. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort
Better than Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Was deciding between these and the comfort quiet and so glad I went with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewO, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Blocks out all unwanted noise., Batteries stay charged a long time. Great Headphones. But pricey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rfsmitty, We're glad that you like the sound, and battery life of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Sound quality
Technician
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound. The balance between Bass Tremble is top notched. The best headphones for your dollars. 4 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Apolloman, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Beautiful Music.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound in these is best described as rich. all the sound levels are perfect for music that is classic rock, old metal, Jazz. If you are looking for just the thump of base, stick with beats. If you want great sound pair it up to a Denon or Onkyo receiver.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BakeAway,
That's perfect! Thank you for sharing your review and we are very thrilled to hear that you are pleased with the audio quality and performance of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Just as good as the MX5s
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely top-tier headphones, the software for it is amazing but you don't even need it to get great sound. They perform just as well as the MX-5s for the most part, but appear more reliable from what I've heard.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlakeS, we're glad you like the WH1000XM4. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. I was originally looking at the Bose noise cancelling but these are spectacular at almost half the price! The noise cancelling works so efficiently which is my favorite part. The app is also amazing to tweak it to your liking
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KevinR,
Thank you for your purchase and getting our WH1000XM4 over other brand is definitely a good decision! We're glad that you are pleased with the noise canceling capability of our XM4 as well as the Sony app. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
I Can’t Hear You
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely adore these headphones. I use them for attending online classes and when I’m writing my papers to tune out the kids and be able to concentrate on what is being taught. Highly recommended for cancelling out outside noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KyngAsh,
Great! It's nice to know that you were able to concentrate to your online classes using our WH1000XM4. With the superb noise canceling capability of our XM4, you can focus on your activities. Your recommendation is highly appreciated. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life
Great headphone with just one flaw
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are planning to use this headphone mostly on a Windows machine please take a note that you cant use LDAC on Windows and iOS devices. While on iOS devices AAC format creates good sound, they have omitted the aptX so the sound code is limited to a very old SBC format on Windows. I am not an audiophile myself but can hear some sound differences between my Windows machine (SBC) and iPhone (AAC). I didn't know this when bought the item, and if I knew probably look somewhere else. But, I can't say I am 'that' disappointed, the product is great and the battery life is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alen, we're glad that you like the battery life of the headphones. Your feedback about the audio codes is greatly appreciated. This will certainly help us improve our products. Thanks for your review and for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Good phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good phones, work great at the gym. Provide clear sound with high quality big noise
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, LukeL!
We are so pleased to hear that your WH-1000XM4 headphones are working great for you at the gym. It's truly rewarding to know that the clear, high-quality sound and noise-canceling features are enhancing your workout experience. We designed these headphones to provide exceptional sound in any environment, and it brings us great satisfaction to know we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Wonderful headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these headphones for a month now and I can say they are very functional! The sound quality, noise canceling, and touch commands are very neat. The life battery is indeed long lasting and over all.. they’re comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi diana,
Perfect! We're glad that you are enjoying the sound quality, noise canceling function, touch controls, battery life, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Recommend buying !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these! My brother had this pair and after using them I just had to get a pair of my own . Great at canceling outside noise out too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NatalyS, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Amazing sound.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have amazing sound, and they are far more comfortable than other headphones I have tried in the past.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Action,
Great! We're happy to hear that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Lifesaver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have become my emotional support headphones. I use them at work to block out sounds to help me focus. They work amazing on planes and for daily use. When it's time to buy another pair I'm going for this model because they're better than the nee ones in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinaM,
Thank you so much for your review! We love hearing that the WH-1000XM4 headphones have become your "emotional support headphones." It's great to know that they are helping you focus at work and perform so well on planes and in daily use. We truly appreciate your loyalty and your high praise for this model.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Nearly Top Tier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted something better than average. You can just use these out of the box and they will be okay, but if you like bells and whistles these have them. The app helps a lot. Watch a video on Youtube to get the full benefits of these fantastic headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DSoul,
Thank you for your purchase and amazing review of our WH1000XM4. It's nice to know that you were able to utilized our Sony app to adjust the settings of your XM4 to your liking. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Really good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really awesome. They are ultra comfortable and the audio quality and noise cancelation are so good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaklcrow,
Great! We're thrilled that you are enjoying the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph