Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality, Weight
The best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is actually the best! Light weight! High sound quality! I am really satisfied with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nafi,
Thank you for the 5-star rating and we are glad you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing on this headphones they are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ADC64,
Amazing! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Make it go BOOM
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live in a condo and watch movies at night till about 3am almost every night. I watch action, adventure which have a lot of sounds like bullets and explosions and I like to hear the action. These headphones provide excellent reception and I won't get evicted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best noise cancelling...nooice!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones!!! I had the xm3's micro USB. Those broke a while ago. The xm4's use a c. bought these over the 5's. Noise cancelling is superb. Music is as crisp and clear as I've ever heard. Use the ldac codec and it gets better. Get these, you'll love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BeansGram, nice! We're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and awesome battery life. The app is also a great feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi marti691, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
HIGHLY RECOMMEND
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Favorite headphones of all time!! amazing noise cancellation has many features your favorite brands don’t have (apple, beats).Very lightweight amazing sound quality and the app works perfectly i can adjust the sound to my liking!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KarlaC,
Great! We're glad that you are pleased with the noise canceling capability and other helpful features of our WH1000XM4 as well as the light weight design and Sony app. Enjoy and thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
The big boss of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the headphones war. This headphones are the big boss. The best sound, best battery life, best features.
I would recommend this to a friend These ARE the ones!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried EVERY brand on ( more than once) I travel two- three weeks a month and its amazing to me how many people I feel are wearing inferior headphones. I wish i had these YEARS AGO
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TracyK,
Thank you for choosing Sony!
It's genuinely rewarding to know that the WH-1000XM4 headphones have made such a difference in your frequent travel and that you feel you've finally found the superior audio quality you deserve. Your dedication to seeking out the best truly validates the work we put into them. Safe travels!
Best regards,
-Fred
Still fantastic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know there's newer and better out there now, but these are still FANTASTIC headphones. Use them all the time and they work great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, JesseS!
We couldn't agree more—the WH-1000XM4 headphones are still FANTASTIC! Even with newer models available, the XM4 continues to deliver a top-tier combination of sound quality, industry-leading noise cancellation, and comfortable performance that makes them a reliable and effective choice for daily use.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Great pair of headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality! The noise cancelling feature works very well. Battery life is awesome. Recommended.
I would recommend this to a friend - Pros mentioned:Bass, Comfort
Bad software, good hardware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality headphones. Outdated software. Almost negative support from Sony. I had issues with this headset randomly turning the ambient mode on and off and Sony just said “get a different headset”. They don’t support the software nearly as much. Besides this the actual audio experience is very nice, comfortable and light headset with a nice rounded lower bass
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, Happy to hear that you enjoy the good sound quality of our Sony XM4. We're sorry to hear that you are having some issues with the ambient mode turning on and off and also with the software. Here are Sony, we always make sure that we provide good quality product and customer service support. We would like to know more about your concern. For further assistance, please reach out to us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Best regards. - Marco
- Pros mentioned:Sound quality
Great sound, great noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my wife for Christmas because I knew the active noise cancellation was really good. The separation that you can hear between the instruments is pretty impressive for the money. I would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacC, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Sound quality
My new Hedphones are great!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went in thinking i was about to get basic noise canceling headphones when i used them had alot of useful features that helped me out. Speak to chat works for me whenever im at the store or at home doing yard work with my family, and the pause whenever you take them off is helpful as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Must have travel companion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and better life are two things Sony did not skip out on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, That's awesome! We're glad you like the excellent sound quality and long-lasting battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
good overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they are comfy and sound nice, but i do wish they were louder
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HannahG,
We are glad to hear that you are enjoying the comfort and sound quality of your WH-1000XM4 headphones! To address the volume, we recommend checking the Sony | Headphones Connect app to ensure the internal volume slider is turned up. Additionally, you can swipe up repeatedly on the right ear cup touch sensor to increase the headset's independent volume level.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Love these!!!!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So good I bought a 2nd pair because they were on sale which is rare. These offer fantastic sound and clarity without being plugged in. I have the bose Q35 wireless that I also like more for ANC but the audio is better with the XM-4's IMO. THe ANC is better with the Bose but these get the job done. If I were going on a plane I would take the Bose. If I wanted music I go for the sony and not plug it in because they are that good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel,
Wow! We're glad you like the great sound, clarity and wireless connection of your new XM4 headphones. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. If the noise canceling function is not sufficient. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Very comfortable, amazing sound.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing earphones. Noise-Cancelling top notch. Very comfortable to use. You will not be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi haakon,
Great! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
best overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent all-rounders,Sony offers better app controls and multi-device pairing, and supports higher-quality audio codecs like LDAC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NisarH,
We're thrilled to hear how much you appreciate the great features of the WH-1000XM4 headphones, especially the multi-device pairing and the high-quality audio experience with LDAC!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sony did it again with another great headset.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've own, but not by a lot. I think you have to get this model at the right price. Getting my set for under $250 made sense. The price made it a reasonable upgrade over the M2. It's lighter, sounds slightly better, and simpler to use with the Sony app. Is it a huge step from the older models? No, but it is an improvement and I think most people will be satisfied with their purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HabaBone,
Thank you for such a great review! We're glad to hear we were able to give you a great deal. Nice to know you've noticed the great improvement with regards the sound quality and ease of use with the app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Game changer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound great, but the active noise canceling is where it's really at. Working from home, my family is VERY loud and often breaks my concentration. These resolve that. Add to the fact that I can have them synched to my computer AND phone at the same time and that means I can stay in my little bubble as long as I want free of interruption. The must have accessory for working at home during these strange times.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zimzallabim, we're glad you like the sound quality of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl