Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality headphones. Noise blocking. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scoops, Thank you for sharing your review of the Sony XM4 headphones! We're thrilled to hear that you're enjoying an incredible listening experience, thanks to its exceptional sound quality and noise-cancelling features. Thank you for choosing and recommending Sony! Enjoy! -Maria
Would buy then again.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for frequent flyer. Wonderful Noise-Cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blackstitch,
We’re so glad to hear our WH-1000XM4 headphones are making your travels more enjoyable! Our industry-leading noise cancellation is designed specifically to fade out cabin noise, so we’re happy it’s working well for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Love Love these headphones I take them everywhere
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphones while studying, walking on campus, at the gym, or even just at home when i just want to block out any noise and relax.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Marbar! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son absolutely loves these. He researched for months and thinks they are better than his beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Exie13, Awesome! We are so glad to hear that you are happy with your purchase! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great for mowing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these two weeks and are great. I plan to use them mowing and traveling. I tested the noise cancelling out while using our loud zero turn mower and they work better than standard peltors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MisterLights,
Awesome! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise cancellation. Bought them for college and I am loving them so far! Recommend for any future students or just casual music enjoyers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Angel,
That's good to hear that you are enjoyed using your Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. We're glad that you appreciate the excellent audio quality and noise canceling feature of the headphone. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Good Christmas gift
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girl said she loved them , i got them for her last year still works perfectly. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WllilsonA,
We are very glad to hear that your gift is still performing perfectly a year later! It’s fantastic to know that she is loving the experience and that the headphones have stood the test of time. We truly appreciate you recommending them to others.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Sound qualityCons mentioned:Price
Ear phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, comparable to Bose… think it is too pricy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Onala,
You made the right choice with the Sony WH1000XM4! We're thrilled that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones ive ever bought
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound with great highs and lows while also having comfortable and light build quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DinorahS, Awesome! We are glad to hear that you are enjoying the sound quality of your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Cons mentioned:Volume
Headphones for the road
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these. Wish the columns was louder. I don't like that when I start talking the headphones shut off. I forget the name of that feature but it's annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TashannaR, Thank you for your review of the WH-1000XM4 headphones. We're glad to hear that you like them for your travels. We appreciate your feedback regarding the volume and the feature that pauses playback when you start talking, known as Speak-to-Chat. This feature is designed to automatically pause your music when it detects your voice, allowing you to have conversations without removing your headphones. However, we understand that it can be inconvenient at times. You can disable this feature through the Sony | Sound Connect app if you prefer. We hope this helps improve your experience with the headphones. Thank you for choosing Sony! - Romeo
- Pros mentioned:Comfort
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after doing some research I found these for consideration and after several weeks of listening to them they are a great fit and buy for my budget
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlexanderC,
Good decision and we're glad that you found the right headphone for you. We're happy to hear that you like the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, great sound, had for around a year and no issues at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanB, we're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves them has good technology and awesome features, noise cancellation is by far one of the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobJ, Great! We're glad that your wife loves her headphones. Thanks for choosing Sony! -Erin
- Pros mentioned:Sound quality
Favorite Headphones Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever had, I personally think they are better than Beats or Bose. My previous par of headphones just like this stood the test of the elements in Afghanistan. I sold my older pair to upgrade and I don’t regret it. Please consider these when shopping for headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stefeze,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a pair of good headphones. It has awesome noise cancelation; the sound is crisp and base is descent. The app that comes with it does enhance the sound quality a lot. Other than this, I also have Beats Studio and JBL Club 950NC. The Sony is produces much better audio quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VW28, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
GOAT Status Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These baby are literally the GOAT, in the headphones arena. The sound is crisp. You can hear every instrument clearly. My phone calls are amazingly clear. The noise cancellation is out of this world. These are second to NONE. Best pair of Bluetooth headphones I've bought to date.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derpderp,
Thank you so much for the 5-stars review and feedback! We are really delighted to hear you are happy with the amazing sound quality and fantastic noise canceling function of these headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 for choosing Sony!
- Romeo
Okayish if you like it heavy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The nice quality isn't as bad as I thought. But it could be better the reason why I'm giving it. 3 stars is because the headband piece digs into your scalp. And it could hurt, especially after hours use or if you have thin hair and the battery life is okay compared to other headphones. It tends to run out at a quicker rate depending on the volume. And setting, you have it on. But if you're a Sony fanatic, these would be better than the latest generations like the last 2 generations, aren't as good as you would think. This one, because it's thicker in the muffle area has a better. Noise-canceling property than the others, but it is heavy not to an extent. You would notice in the very beginning. But after hours use, you do notice it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NicoAnd,
Thank you for the candid feedback on the WH-1000XM4. We're pleased the Noise Canceling performance is strong and that you find it superior to previous models.
We sincerely apologize for the discomfort the headband is causing during long listening sessions and the frustration with the battery life variability.
To help maximize the battery life, please check your Sony | Headphones Connect app and ensure features like DSEE Extreme are disabled, as these can increase power consumption. For the headband comfort, some users find that a third-party padded cover helps alleviate the pressure. Your detailed observations about comfort and weight are vital, and we'll ensure this feedback is passed along to our product design teams. Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Quality Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. No drops so far. The controls are easy to follow which is important. Love the color. The case is somewhat bulky so I usually do not carry it. I also like the fact that there is an audio cable so I can use it with my computer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi robinmc, Thank you for the 5-star rating! Glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones with a few quirks
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great build quality, like the fact I can connect to multiple devices, easier to control through the app though, and it can be finicky. For example, if I'm on a conference call on my computer, then a phone call comes in the audio may drop if I don't reject the call quickly and then I have to reconnect, which can be disruptive. So I normally turn off Bluetooth on my phone while I'm on Microsoft teams calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Glimmerman
We appreciate the feedback about the functionality of headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Bass heavy!
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Eq adjustment, noise cancellation, compatible apps with Sound 360. Only down side is too big and moves around a lot for the gym. Other than that definitely an everyday pair of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulianR,
Thank you for sharing your feedback with our Sony WH1000XM4. We are delighted that you appreciate the audio quality, adjustable equalizer and the noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco