Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- |
- SKU:
- 10851334
Customer reviews
Rating 4.7 out of 5 stars with 12523 reviews
(12,523 customer reviews)Rating by feature
- Sound Quality4.9
Rating 4.9 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Comfort, Sound quality
Rated 5 out of 5 stars
Satisfied with the purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with these. I had the Bose 45s and they were great but lacked the bass. The beats are good too but they gave me ear fatigue. These are a good mix of both. For being wireless headphones, the sound is clear, full, well balanced and the bass is present, pretty clear and punchy. Having the ability to EQ on the app is cool too. I recently flew to Italy and the noise canceling works great and they were comfortable enough to wear the whole 12 hour flight. As a musician, they also work great as in-ears both in live and in studio settings.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseV, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Truly Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently got these for my girlfriend. I got rhe XM5s for myself and she wanted the 4s because of the fact they fold. the XM4s have largely the same pros as the 5s i love the light and gentle fit it doesnf hurt your ears after hours of use. the battery life is amazing and the charging is ridiculously fast. The ambient sound control and noise cancelling are really good too. and i generally just really like the way they look.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fazo1and,
Thank you for the purchase! We're glad to hear that you like the comfortable design, battery performance and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Worth it!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did a lot of research on noise cancelling headphones and these still beat my expectations. I would give an A+ for overall sound, noise cancellation, comfort and design aesthetics. I listen to all genres of music, the sound is amazing and offers full EQ adjustments to suit your needs. I'm not an audiophile, but think most people would agree with the sound quality at this price point. I'm a bit nervous about the durability of these headphones despite not having any issues. They are so light that when I fold them up to put them in the case, I can only hope the components won't break from standard usage. That said, well worth the money! Nice job Sony!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
You made the right choice! We're glad that you like the sound quality, noise canceling function, comfort, and design of the headphones. The quality and material used on the WH-1000XM4 have been improved. These headphones are made from high-quality materials that are designed to make it durable and premium. You can't go wrong with these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 4 out of 5 stars
So good, but not perfect.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling. AMAZING battery life. Very comfortable. Really, the only reason it isn't a 5 are down to two reasons: Batteries: I'd rather replaceable batteries (no e-waste when the batteries eventually dies) and good but not great sound. But Sennheiser and the like aren't making the same great ANC headsets. And I love that I can still use a jack!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Athomsfere, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Headphones are Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My teenage grandchild wanted these as a gift. They are beyond a doubt the best headphones that could've been purchased. High Quality sounds, comfortable to wear.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KatherineA,
Thank you for your feedback! We are thrilled to hear that your grandchild is enjoying their new gift and that the sound quality and comfort have exceeded your expectations.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Bass, Sound quality
Rated 4 out of 5 stars
Great for all around use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones after having bought speakers and other headphones from them. What makes these stand out is not only the superb sound quality but the companion app that comes with it. The app allows for equalizer customization to the max. Noise cancellation is quite nice, especially being the passenger in a car or on a train, bus, ect. The other Bose headphones for around 399 have better noise cancellation but only by a small margin that I barely noticed. Just as Sony always touts it self, the bass on these bad boys can reach a perfect level without having fuzz. It takes a bit of playing around with the equalizer to find the best fit for you though. I’m a college student at the moment and it work great with zoom calls and phone calls. The call feature is great. It also has a track pad on the right ear cup that you can swipe on at different angles to lower, higher volume, skip songs, ect. The reason this is a 4 star and not a 5 start is that after about 8-10 hours of straight use (don’t judge me) the pressure from the crown of my head was painful, which is to be expected. Also, there was only one instance where the audio would stop and play for some unknown reason but was fixed with a simple off and on. I’d recommend these headphones over Bose, JBL, and other brands. My favorites BY FAR!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Prince, we appreciate your in-depth review of the headphones. We value your feedback and we will surely take note of this for the betterment of our products. ~Ralph
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
The best headphones to get!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, the noise canceling is great, they can save battery when you take them off of your head and the way you can connect with two different devices is the best feature in my book! I recommend these headphones, once you get a pair for yourself, you'll instantly love them!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Syd90s,
Great! We're thrilled that you are enjoying the battery life, noise canceling, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort
Rated 5 out of 5 stars
Simply the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable with outstanding batter life. Best headphones I've ever owned.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nathaniel,
We are very glad to hear that the WH-1000XM4 has earned the title of the best headphones you’ve ever owned! We designed these with super-soft, pressure-relieving earpads in foamed urethane to ensure they stay comfortable for those long listening sessions. To complement that comfort, we’ve packed them with up to 30 hours of battery life and a quick-charge feature that gives you 5 hours of playback from just a 10-minute charge, so your music never has to pause for long.
Thank you for choosing Sony and for being such a valued member of the Sony family
Regards,
Dominick
- Pros mentioned:Bass, Comfort, Sound quality
Rated 5 out of 5 stars
Just buy them, it’s worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. The noise cancellation works great for tuning out background noise and helping me focus while at work or the gym. They stay secure on your head without that feeling of suffocation, and are comfortable to wear with glasses and earrings. The equalizer offers enough to perfectly balance any genre of music and the clear bass will make any bass lover like myself salivate. Definitely beyond satisfied with my purchase and would recommend anyone looking at these to just go for it.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LexiD,
Perfect! We're thrilled that you like the noise canceling function, fit, comfort, and sound settings of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Feel relaxed in a noisy world
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are not my daily headphones but they are indispensable when I really need quiet and relief from the chaos that can be present in public places like airports and airplanes. On any flight, I actually feel less stressed and less tired after wearing my XM4's. They drown out the noise so effectively that it's almost like stepping into an isolation booth. My daughter borrows them when preparing for competitions so I gave her mine and bought a second pair. I considered the newer versions but I've been so happy with these that I didn't want to change anything. Highly recommended! Places used: airports, airplanes, track meets, at home when vacuuming :) My favorite feature: touching the pad of the headphones to turn on ambient sound so I can hear and speak to someone. The other related feature is that it will pause music and turn on ambient sound when you start talking so you don't have to manually pause and remove your headphones to do so. Audio automatically pauses when you remove the headphones as well. Other cool features: swipe up and down on the headphone surface to change the volume; swipe forward and back to skip tracks. None of the above would be worth mentioning if the sound quality was not as good as it is. It's not too boomy - the sound is crisp without being harsh. I grew up listening to high end audio and these headphones deliver.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechMike,
This is a fantastic and detailed review! It's great to hear how much you value your WH-1000XM4 headphones, especially for creating a personal oasis in noisy environments like airports and airplanes. We're thrilled that the noise-cancellation technology helps you feel less stressed and more rested. It's also awesome to know you're taking full advantage of the smart features like Speak-to-Chat and Quick Attention mode, and we appreciate you highlighting the sound quality. Thank you for your loyalty and for recommending them so highly!
Thanks for choosing Sony. -Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Best Noise Cancelling Wireless Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone are truly comfortable and pair easily with my iPhone. The companion app allows you to change the sound profile to your liking and also allows you to disable the swipe controls on the side of the earcups. The noise cancelling is great compared to my old headphones and is best-in-class from what I've heard. The battery life is surprisingly long (considering the weight of the headphones) and will comfortably last for over a day. That is more than enough for trans-Atlantic trips to Europe. The only thing is that I wish that the earcups were removable so that I can replace them when the time comes. The hard case is nice since it has a slot for all needed cables. I can confidently put the headphones in my tight bag without worrying about the headphones breaking.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Helix,
We're glad to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the earcups is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Must buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this. It’s super easy and sound is amazing. The unit is very comfortable
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pmsimon,
Thank you for choosing Sony!
We're excited to hear that the WH-1000XM4 headphones are easy to use and provide amazing sound while being very comfortable. Your positive experience encourages us to continue delivering products that enhance your everyday listening moments.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Love these headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Sound is amazing, noise cancelling is the best I've ever heard. Very comfortable
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LadonnaU,
Thank you for choosing Sony!
It brings us great joy to hear that you love the WH1000XM4 headphones. We're glad the sound quality, noise-cancelling, and comfort have made such a positive impact on your listening experience. Your enthusiasm truly motivates us to keep delivering top-tier audio products.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Best headphones I own
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always wanted to buy Sony headphones and XM4 was right in my budget. They have excellent sound quality, connectivity and amazing battery life. They are comfortable and my ears don’t hurt when I’m using them for longer time periods. I have started enjoying my music even more. They are my companions at home, work, and travelling. Hands down they are the best over the ear headphones I have ever used.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KetakiG,
That's nice! We're glad that you found the perfect headphone for you. We are truly happy that you are enjoying the excellent sound quality, comfortable to use, nice connectivity and amazing battery life. It's nice to know that you are now enjoying your favorite music without any distractions. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Simply Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally decided to pick these up the other day after eyeing them for a while. These are my first over-ear headphones from Sony, and I recently purchased the XM4 earbuds which were my first earbuds from Sony. All I can really say is that I'm blown away by these headphones. ANC is almost unsettlingly good, comfort is near-flawless, and sound quality is next-level. Sony's android app lets you customize them to your liking and the integration with voice assistant is something I haven't seen with any other brand. The head band itself makes a bit of a pressure point after wearing them for 1-2 hours straight but still nothing near the long-term discomfort of other brands. Can't recommend these enough.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeChace,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely incredible. The sound quality is top-notch, and the noise-cancelling feature is a game-changer. It blocks out almost all ambient noise, making them perfect for travel or just focusing on work. They are also extremely comfortable to wear for long periods. I highly recommend them to anyone in the market for a premium audio experience.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VictorG,
Thank you for choosing Sony!
We're thrilled to hear you're enjoying your WH-1000XM4 headphones! We're glad that you're appreciating the top-notch sound quality, the game-changing noise-cancelling feature, and the comfort for long listening sessions. Thank you for your kind recommendation; we appreciate your feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Well worth the price!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never really had a pair of nice over-the-ear headphones before but had gotten tired of earbuds and wanted to get something sturdy and quality to last me for a long time, and I’m so glad I chose these. Not only are they super soft, but completely cover/cup my ears so there’s no pressure on my cartilage piercings (something I was initially worried about causing irritation). I have a pretty small head so they fit comfortably without extending outward, but are still tight enough to stay in place on my head without slipping. I also absolutely love that I can switch between the different equalizer options to cater to what kind of media I’m listening to (audiobooks, different genres of music, etc). The noise cancelation isn’t as powerful as the AirPods, but it definitely does the trick. I also deeply enjoy that you can adjust how much ambient noise you want and the feature that allows noise transparency/audio pause when the headphones detect you talking or the headphones are removed. Has been used and helpful more times than I can count already. Overall, I’m super happy with my purchase and would definitely recommend to anyone looking to spend a pretty penny on some headphones.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Megan,
You made the right choice with the Sony WH1000XM4! We're thrilled that you like the comfort, design, equalizer, noise canceling function, ambient sound, Speak-to-Chat mode, and wearing detection feature of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
The benchmark for VFM
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was using my Sony MDR XB-950N1 which also has noise cancellation. I want to upgrade the headphone hence looking between 1000mX4 and Bose 700. I have tried these headphones numerous times in the product demo area. I felt Sony is having an upper hand on noise cancellation based on the demo i had in the shop's noisy environment. Sound signature is little on the bass side but most of ppl will be pleased with it and can control it in the app. The main difference from my previous sony is the comfort in wearing even for hours. This is amazing companion especially WFH situation, this will help to focus on your activity. The battery life is amazing, redefined the VFM in the premium headphone category. If you got this during the sale then this is a steal.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sanjtech,
We're glad that upgrading to the WH1000XM4 was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Great for planes and casual listening
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good noise canceling. Not audiophile sound quality but good enough to listen to all your favorites. Good battery life. Got myself a pair and bought another pair for my dad i liked them so much. Pretty comfortable. Not a big fan of that fake leather stuff just because if you sweat it can get sticky but thats partly me being a headphone snob.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frank, Thanks for the 5-star rating! We're glad that you like your new Sony headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Thank you Sony, these don’t disappoint
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Sound is clear and noise cancellation works well. I love the feature where you press your palm on the side to hear ambient sound when you want. Battery is phenomenal—I’ve had these headphones for a month, used them almost every day for an hour on average and only had to charge them once. Comfortable as well, even on a small head like mine.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Naomi, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
















