Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. however noticed ears would get a bit warm after an hour or so.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hmxx,
Good to know that you like the sound quality of the headphones. Make sure to adjust the headband for optimum fit and comfort. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
NOT COMPATIBLE WITH ALL SAMSUNG TV'S
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones and NC but did not work with my Samsung UN55JS9000FXZA TV including clicking, popping, delay and others have had these similar issues. Sad i had to return but until there is a fix, I will just look at them on the shelf.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NapaValleyWino, thank you for your review. We are so sorry if our WH-1000XM4 didn't work well with your Samsung TV and that it had to be returned. We will surely take note of your input as we always strive for the best customer experience. Despite what happened, we are pleased you love these headphones and you are satisfied with their incredible noise canceling function.
Some of the connection issues you've encountered can be fixed by updating the firmware of the headphones to the latest version (2.5.0). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
We appreciate you, and we are hoping you will consider Sony again in your future purchase.
Best regards,
Romeo
Amazing headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones probably one of the best headphones that’s I’ve had in a very long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickolasS, We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Quality product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best available. Noise cancellation is very good. Sound not as sharp as wired earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rellor,
We're glad that you like the noise canceling function of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the equalizer function of the app to tailor-fit the sound quality to your needs.
Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones but with noice cancellation is great but could be better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayy,
We appreciate your review of the WH1000XM4 headphones. Make sure to install the latest software version (via the Sony Headphones Connect app) for optimum performance.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Hope this helps. Thanks again for sharing your review and for choosing Sony!
-Ralph
Podcast and Music Listening.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say? I love this item. I use it on the go for podcast listening. Pairs well with google pixels, Chromebooks, and my MacBook air. Love the USB C update and the black and gold. The sale price made it a no brainer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaniBiak,
Awesome! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Will buy it again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product with good features and best price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi As44, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After three months daily use, and a couple business trips im very pleased with my choice!! Theres a review on YouTube by “This is tech today” that gave an overview on these plus other (Bose, beats, Apple etc) headphones. I chose these and in my opinion Id say they're the best choice for price, sound, and style.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raquel, Amazing! We're very pleased to hear you're enjoying your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great but I wish the head band were smaller so I could tighten it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimF, Great! Thank you for sharing your wonderful review of your WH1000XM4! We're glad you're enjoying the sound quality of the unit. We appreciate your feedback regarding the headband of this WH-1000XM4, it helps us improve our future products. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Good, but annoying.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has very good sound quality, it's just that the settings and very annoying, and there are just better, easier to use choices for a similar price tag
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Austin, Thank you so much for your honest review. While we are glad to hear that you are happy with the sound quality of your new WH-1000XM4, we are sorry to hear that the headphones did not meet all of your expectations. We would like to ensure that you get the best experience out of your headphones.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Best headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has the best headphones! Thanks Best Buy!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnsherinaB, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
Great price for the features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got as a gift for my daughter. She loves them because of the features that it offers. She wanted these over the Apple headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinC, awesome! Glad she likes her new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Not Good for audiophiles.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are an audiophile these are NOT the headphone for you. If you are looking for comfortable noise canceling headphones these are great. The box falsely advertises "High Res Audio Wireless" LOL no such thing exists as of December 2021. You can have high res or wireless but not both.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Curt,
Thank you for the review. If you need further assistance, we more than happy to help you out. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Bought for my teen
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.He loves these so much. Says they’re the best he’s ever owned and he has owned a lot of very nice headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanA,
Great! We're glad that your son is enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Still the one of the best ANC headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went for these the second time instead of XM5. These are much more travel friendly than the new ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vimukthi, Great! Thanks for purchasing another WH-1000XM4. It sounds like we hit the mark with the WH-1000XM4 again. We're so glad to hear you are enjoying everything about your WH-1000XM4. these headphones are very good for commute/travel. Thank you for giving the product a perfect rating! -Jess
- Pros mentioned:Sound quality
nt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very happy with the purchase, it was a Christmas gift and the person loved them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi notittle, thank you so much for the 4-stars rating and feedback! It is really nice to hear our WH-1000XM4 perfectly matches your needs and expectations! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great sound bad Call quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound of the headphones while wearing are great. They are a little too sensitive to touch. And when you're receiving a phone call they cannot hear you over the background noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunflowers,
Thank you for sharing your feedback. We highly appreciate this and will help us improve our future products. We are truly happy that you like the audio quality of our XM4 but we're sorry to hear that you are having some issues with the call quality. You may check these links to resolve this kind of issue.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752785.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752838.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:
Sincerely,
Marco
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great but it’s not as comfortable as I expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lilly,
We do apologize for the inconvenience. Make sure to wear the headphones properly. Adjust the length of the headband. Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear. There is a tactile dot on the (left) mark side.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Sound quality
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very good. Best headphones ever. Great battery life. Definitely recommend this item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SolC, We're very happy to hear this feedback! Thrilled to hear you like the amazing sound quality and great battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
The best all-rounders
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent all-round headphones. They have everything you would want in a pair of wireless headphones. From a compact case, to a headphone jack, to foldable ear cups. And all for a great price compared to headphones like the AirPods Max
I would recommend this to a friendBrand response from SonyListens
Posted .Hi milaneso111,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph