Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony strikes again!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As good as advertised indeed. Sony truly knows how to put the pressure on the competition in terms of pure quality and performance when it comes to their products. The headphones do everything very well equally across the board in terms of sound output, features/functionality, and the overall build of the product. Definitely a must have if you're looking for a new pair of "cans" to add to your repertoire.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThePleasants, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Excellent But For Bluetooth Connectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent across-the-board but for bluetooth operation. Only 2 connected systems at the same time allowed and switching between these is not user friendly. I was also hoping that connection to a high end sony tv like a1e will be a bit easier and also user friendly. Bluetooth operation on these excellent in general phones is like texting on flip phone experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wowohh,
We appreciate your review of the headphones. Your feedback about the Bluetooth connectivity is greatly appreciated. Rest assured that this will help us improve our products. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Sounds great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great comfortable around the ears. No complaints
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Charles, thank you so much for the 4 Star review!
We are so happy to hear you are satisfied with the incredible sound quality and comfortable fit design of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
unecessarily annoying experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I've ever had, or they would be if the announcer voice and button press beeps weren't 3-4 times the volume I listen at. They have amazing sound, and amazing noise cancelling but every time you press any button for any reason you receive a sonic bee sting. I tried to power through it but I've given up on these headphones and sony as well because both sets of sony headphones I have do the same thing with no ability to turn it off. I feel bad for hating on these for such a petty reason but there is literally no reason I shouldn't be able to turn off the announcer or beeps.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JimjoJim,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you are not having a complete experience because of the voice guidance function. Your feedback is greatly appreciated. Voice guidance and notifications can be disabled through the Sony Headphones Connect app. However, some important notifications and guidance will not be disabled even if the setting is set to off. Please refer to these links for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752742.html
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935906.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Excellent noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son is having a blast with this. Great for phone calls and music videos.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fola,
Great! We're glad that your son is having a great time using the headphones. Good to know that it works great for phone calls and music videos. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
I love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing headphones! I got them on a deal for 200 bucks and its the best 200 bucks I've spent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marvin, great! We're glad you like our industry-leading noise canceling headphones. Thanks for choosing Sony! ~Earl
Worth every penny!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a few bluetooth headphones but these are definitely the best. Calls sound great even when walking in busy city streets. The mic is always clear and blocks out street noise very well when talking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ssilva,
You made the right choice with the Sony WH1000XM4! We're glad that you like the call quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
BEST HEADPHONES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this is one of my fav headphones to use for everything, wether is for school, gym, or anything else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlanL,
Awesome! We're glad to hear that you like the headphones for your daily activities. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony's best yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in audio quality with excellent noise cancellation!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bbygamer31, Thank you for giving the product a perfect rating! Good to know you like the excellent noise cancelation and sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Great sounding headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones but they can make your ears warm But they sound good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sergio, Thank you for the feedback on your experience with your WH1000XM4. We take into consideration all feedback to improve the performance and quality of our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Batteries
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever used but batteries went out in the two years I had them, now I’m trying to purchase another battery.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SethA,
Thank you for the review. We're glad to hear that you like the headphones. Your feedback regarding the battery of the headphones is greatly appreciated. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
The Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a pair of the M3’s glad I did upgrade, Sony has done it again !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bigcharm,
Great! We're glad that you like the improvements we made with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Sony ear headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good ear headphones. I like this product. Good noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyheadphones, We are happy that you like your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Good sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best of the best I love the sound. Just get it and try them out
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Concerned,
Awesome! We are glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Regards,
David
- Pros mentioned:Sound quality
Requires a lot of set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had Boise comfort quiet which I liked well the reviews claimed these to be the best they sound good but I have had 2 updates connection problems and they require a lot of set up even taking pictures of my ears which I still have not been able to accomplish as my phone won’t recognize my ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jody, we regret to hear that hasn't lived up to your expectations. We would like to know more about your concern and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
Dude.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of cans. The controls need a little getting used to, but that's easy enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianB, Thank you for the positive feedback! We appreciate your concern about the controls and for future reference, we can offer assistance on how to set up or operate the features and functions of your Sony WH1000XM4 by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help. Thanks for choosing Sony! -Sam
Good but terrible app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are good but connecting to my phone via the app was a nightmare
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello ChristianW,
Thank you for considering Sony products.
We appreciate you sharing your feedback and sincerely apologize for the difficulties you experienced while connecting your WH1000XM4 headphones to your phone via the app. We understand how frustrating this can be.
If you are still unable to connect, we recommend following the step-by-step guide in this video: https://www.youtube.com/watch?v=kg2IwViqGVM, which provides clear instructions to assist with the process.
If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You can find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
I love these headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly these headphones meet my needs. However if I were to compare these to the airpod Max that my wife owns… i think i like the maxes better when it comes to noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarthDad, we're glad you are enjoying your new headphones! We appreciate your feedback regarding the noise canceling feature of your Sony unit when compared with other brand. If the effect of noise canceling is not sufficient, you can follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
- Cons mentioned:Price
great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, just wish they weren't quite so expensive
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rthr, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
I Love my Sony WH-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a set for my wife and she loves them so I took a moment to review also and came here to make my purchase of the same Sony's and love them for down time to just get away and enjoys a good movie or listen to music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WDBlack, thank you so much for the 5-stars rating! We are incredibly pleased to hear that you and your wife love our newest industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 & feedback and for choosing Sony!
- Romeo