Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Mixed Review
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a mixed review here when plugged in this is a great headset, when I use the Bluetooth function I am not anywhere near as impressed. If you are someone who mostly uses this plugged into the computer you will be very happy with the product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Thanks for sharing your review and experience with the Sony WH1000XM4. We're glad that you like the wired function of the headphones. Troubleshooting steps are available on the manual of headphones. This may help improve your experience when using the Bluetooth function of the headphones (refer to "Troubleshooting - Bluetooth connection"):
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/index.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Awesome Purchased!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this headphones! This is my third purchase and I’m satisfied! My kids loved it!Sony did it again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JinKookieOT7, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good and I am really liking how it fits
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hung, We're happy to hear this feedback! Good to know you like the amazing fit and great sound quality of your new Sony headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Volume sound is ok
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could have been a bit louder but everything else is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OscarA, Thanks for the feedback. Rest assured this will be looked into for future improvement. Enjoy and thanks for choosing Sony. -Craig
Valentines gift
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent set of Headphones bought for my partner for Valentines.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryT, we're glad you like our product! Thanks for choosing Sony! ~Earl
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this purchase! So glad the store manager recommended them to me!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CAT1959,
You made the right choice! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is awesome. Headset feels very premium
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ajay,
Amazing! We're glad that you like the sound quality and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Super comfy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only con is people on the other side of teams meetings cannot hear me sometimes, when I am using them wirelessly, wired they’re great noise blocking and background noise as well
I would recommend this to a friendGreat for zoom meetings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my husband for his zoom meetings. He really likes them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Darlene,
It's nice to hear that your husband likes his new WH1000XM4 and was able to use it in his zoom meetings. Whether for music or for calls, our XM4 is highly recommended. Thanks for choosing Sony! - Marco
A must have!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. The sound is excellent. I got them for college girl, She raves about them,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigK,
Awesome! Thank you for the 5-star rating and we're glad to hear that you like the sound of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Sony noise canceling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good for listening music but disappointed in call quality. I got complaints that in office call please speak loudly, your voice is not coming properly. I did not want to return but I returned. I got Bose 700 for active noise canceling the best among all noise canceling headphones.
No, I would not recommend this to a friendHeadphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love it but my son got another one that was just as good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EktaP!
We are really happy to hear that you and your son are having a great experience with the WH-1000XM4. It’s always wonderful to know when our gear finds a place in your daily life.
Thanks for considering Sony products!
Best regards,
Estefany
Weird noise problems
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome overall but this one that I got for some reason was making a very annoying noise when in noise cancelling mode and it developed to the normal mode too. It gave me headaches so I returned it for a new one and that problem is long gone and I'm really happy with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satisfied,
We're glad you were able to get a replacement and enjoy the amazing features of the headphones. We hope you'll continue to have a better experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my daughter and she loves them. It was a great choice to get them for her.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaelenaM, thanks for choosing and purchasing our product. It is good to hear your daughter loves it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Online Order
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work great and Best Buy did great on updating me on my order.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello asib,
That's nice to hear that you are pleased with your new WH1000XM4 and with the service provided by the BestBuy team. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great Headphones, but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great pair of headphones, but the only reason I had to return them is they’re not water proof/resistant and not ip certified. The mane reason I got them is for gym use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyWh1000XM4,
We appreciate your review of the headphones. It's unfortunate that you had to return them because it lacks waterproof capability. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
~Ralph
Best headphones hands down
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the mark 2 to these and couldn't be happier. The ambient sound is perfect for working on projects around the office while still being able to hear people around me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gear, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl
Sony Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect soundproof headphones, ultimately chose over airpod max because the case for the max is ugly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My granddaughter asked for the headphones for Christmas. She loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Spence,
Perfect! What a nice Christmas gift and we're glad that you chose our WH1000XM4 for your granddaughter. We are excited to hear that she loves her new headphone. Surely, she will enjoy this one. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco
Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. I got this headset for my friend's birthday and she loved it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, great! Knowing that your friend loves our product makes us really happy! Thanks for choosing Sony. ~Earl