Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Best feature is the controls. Super easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, Ryan!
Awesome! That's nice to hear that you like the controls of our Sony WH1000XM4 and it is easy to use. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Enjoy! - Marco
Cool headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are perfect. I’ve had these before and waited for a sale worth the wait
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoZ,
Worth the wait! Thank you for your feedback and we are truly happy that you like your new Sony WH1000XM4 for its overall quality. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Best headphones at the BestBuy price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones at the BestBuy price. I could have bought the headphones from Costco or Amazon, but the price and delivery time was better from BestBuy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Runmuzac1, That's awesome! Choosing these headphones will definitely be worth it! We are glad you like the amazing sound quality and features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing such an excellent shopping experience and for choosing Sony! -Jess
Great hesdphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am totally happy with these headphones. Frequency response is great. Highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dobes, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Amazing staff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is so amazing and helpful! Store always clean! Lovvveee these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AviganehtG,
Awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear you had a great experience with our customer service and loved the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
The
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Good Good Good Good Good Good Good Good good good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DiegoF,
Thanks for purchasing our Sony WH1000XM4. We're glad that you are pleased with the overall quality of our XM4. Thank you for choosing Sony! - Marco
Sony has really made a comeback
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair in 6 years! They last forever and are my fav! I switched from Bose when my bro bought me a pair fir Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ItsRebekahStar,
You made the right choice in upgrading to the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Cons mentioned:Price
value not quite there for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its not that bad, but overall its overpriced. feels like any other headset. for the marginal new technology probably better to buy a VR headset for cheaper. Didn't quite feel the cost benefit satisfaction I was looking for.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brennan, We are sorry to hear that the headphones did not meet your expectations. We value your feedback this will help us in improving our products. Thank you for choosing Sony. -Carl
Another great pair of headphones by Sony
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t give it five stars because I can still hear the world around me. The Bose and the Apple headphones are better at isolating sound. However, I must say they feel the most “easy” to live with because they just feel like they won’t brake.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stelyos, We're very grateful for this positive feedback! We're glad to hear you like the robust design of your new Sony WH1000XM4. If you feel like the effect of noise canceling is not sufficient, please follow the troubleshooting steps on this link to resolve the issue.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gooood!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscarin1982, we're glad you like our product! Thanks for choosing Sony! ~Earl
Best Headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased many wireless headphones (in-ear/cover-ear). And I haven't found a company/pair that compares to this headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JHop,
Amazing! We're thrilled that you found the perfect headphones in the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good pduct
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Sd d d d d d d d d d d d d. D d d d d d d d
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rater123,
Thanks for the 5-star rating! We're glad that you like our XM4. Enjoy and thank you for choosing Sony! - Marco
Great quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy the this music quality and the quality in general of this headphones highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erickargueta, we're glad you are happy with your SONY unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Good investment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this one for my wife! Check it out well worth the investment!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveA, thanks for choosing and purchasing our product. We hope your wife is enjoying her new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Very nice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son and he absolutely love these head phone was going to get him Beats but decided to go with Sony and this was rite choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nice,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Functional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave these as a gift and they said they worked well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElaineG, Awesome gift! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It definitely has noise canceling, but it isn’t as loud as I thought it was going to be. I Still like them, plus they’re comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YancyL, Thanks for the feedback. We're glad that you like the noise cancelling and comfort that the WH1000XM4 offers. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Kindly check the link below. It contains steps you can follow to improve the sound quality of your headphones https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html Thanks for choosing Sony! -Craig
Yes yes yes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is amazing and has been super effective. It is compatible with most software. It has pretty cool features. Just a little bulky.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi J12345678, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are very comfortable and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaneV, we're glad you like the ease of use and comfort of our product! Thanks of choosing Sony. ~Earl
Sony - WH-1000XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You won’t find a more feature-packed set of headphones right now, and it’s unlikely you will until Sony updates these again. these headset are great AAAAAAA+++++++++
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MAXX,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph