Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Outdoor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my husband for his birthday. He’s been working outside a lot and loves them to keep the machinery noise down. Would definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lboy, You defintely chose the best for your husband. We are glad that he loves his new wireless headphones. WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. We appreciate your feedback. Thank you for trusting Sony! -Vincent
Awesome Headphones!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Headphones!!! They are the best!!!. no issues to connect and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CElectronics,
Amazing! We are so happy to know your satisfaction with the ease of use and superb performance of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Noise Cancelling Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best in its category. The Bose ones come close but overall this is the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesP, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing SONY. ~Earl
Father
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son really likes these head phones. The case is also awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamG, nice! We're glad to hear that your son likes our WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Xm 4 top notch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super high quality headphones. Bought these for my wife and she loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tbone,
That's great! We're happy to hear that your wife loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Double your connection!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off the blue is gorgeous and not too crazy bright like some other headphones. Getting 2 devices on the same headphones is so helpful with WFM life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jellyman029, Awesome choice! Glad to hear that you are happy with your new WH-1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Carl
Hg
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] F de s de go iutff. Vyc u. Jv. Jh. Jufdrujuufxcggggggceedhh go lhcc
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bbbbbbbbb,
Thanks for sharing your 5-star review. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Buy these!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My blowing! If you can get them on sale great but if not but them anyways!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TracerL4, thanks for choosing and purchasing our industry-leading noise canceling headphones! Hope you are enjoying your WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
premium quality with awesome noise cancellation
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones. Bought for my son, been 3 months and he enjoys using it. The midnight blue color is classy. Overall satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pria, Great gift! Thank you so much for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Amazing headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would definitely recommend to a friend if they were ever in need of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi luvale, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work well, but the fit is not the best. I have a small head and they tend to slide around. The range is great though, I can set my phone down and walk anywhere in the house and within reason anywhere outside the house and they do not break connection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JrwilliamsTX,
Good to know that you like the Bluetooth range of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the fit is greatly appreciated. Make sure to adjust the headband for optimum fit and comfort. Thanks for sharing your review and for choosing Sony.
~Ralph
Best base and quality headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them for the gym and daily activities and they are great all around headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi manny,
Awesome! Thank you for the 5-star rating and we're glad to hear that you like the headphones for your workout and daily activities.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
OK headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, I like my airpods better. Audio bleeds out. not the best at noise cancellation either.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Maria,
Thanks for reaching out and sharing your honest feedback about your WH-1000XM4 headphones.
We're genuinely sorry to hear that you're experiencing issues with audio bleed and noise cancellation.
Here are a couple of things you can try to improve these problems:
1) Make sure the headphones are sitting snugly and fully covering your ears. Even a small gap around the bottom or back can let sound out and let ambient noise in. Try adjusting the headband or tilting the earcups slightly.
2) Your XM4s have a fantastic "NC Optimizer" feature that calibrates the noise cancellation to your specific head shape, hair, glasses and even atmospheric pressure.
Make sure you've run the optimization recently, especially if you're traveling or if your environment has changed. You can find this option in the Sony | Sound Connect app.
3) Double-check in the app to ensure the Noise Cancelling mode is fully active and not set to Ambient Sound.
4) Also, sometimes a firmware update can address performance issues, so make sure your headphones are running the latest version within the app.
Give those steps a try! Hopefully, they'll help you unlock the full noise-cancelling and audio potential you should be getting from your WH-1000XM4s.
Thanks for considering Sony headphones and for your feedback.
Warm regards,
Estefany
Love These Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound great and are easy to connect to your bluetooth device. I have mine connected to my tv and have been very happy with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bvargas11, Perfect! We're glad that you like the sound quality and ease of pairing. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just felt like they were a little cheaplt made but i did like the cream color.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joseee1,
While we're glad that you liked the color of your new Sony WH1000XM4, we're sorry if you felt that the headphone has a low quality or made cheap. Rest assured that our headphones are made out of good quality materials. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Bestbuy sonny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.100% Excellent very good and very well the best bestbuy for sonny
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CinL,
Wow! Thank you for this feedback and we appreciate it very much. We're glad that you like your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
We love headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good gift for anyone who likes to listen to things often
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IchibanConfections, We are glad to hear that. You chose the best headphone brand. Thank you for trusting Sony! Vincent
best xmas gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i got this for my brother and he says the features are amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zacc, We are thrilled to hear that your brother likes the features of his new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets him customize sound levels to suit his music. Thank you for trusting Sony! Vincent
Good headset
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter during the height of the pandemic. She loves them and I would have to replace them if anything happened to them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JByrd, Glad to hear that your daughter is loving her new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Peace and quiet
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Noise reduction is amazing. Completely blocks out the neighbors dogs and screaming kids. Thank you for the peace!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Copper,
Perfect! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph