Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Its good but..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is great instead of Ambient noise canceling disturbing in between calls. Also the 2 device pairing is not great always causes me troubles. Usually i am on my laptop and if i get a call on my phone it wont switch also if it does switch it wont come back.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Razajaved,
We appreciate your review of the headphones. It's unfortunate that you're not having a complete experience because of the call quality and multipoint function. Make sure to set up the multipoint function [Connect to 2 devices simultaneously] on the Sony Headphones Connect app:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00255680
Your feedback about the call quality is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony app) for optimum performance.
Thanks for sharing your review and for choosing Sony.
~Ralph
Birthday Surprise!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! My daughter loved the dark color and quality!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ClaudiaA,
Nice birthday gift! We are truly happy that your daughter love her new Sony WH1000XM4 especially the design and color. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Best from bestbuy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brilliant product, value for money , reliable and trustworthy
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ArunR,
Perfect! Thank you for purchasing and trusting our products. We are thrilled to hear that you are pleased with the quality and performance of our WH1000XM4. It is really worht every penny and we're thankful for choosing Sony! - Marco
to much for what you get
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for the money they aren't worth it I wish I could return them before was to late
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tall,
Thank you for reaching out and sharing your feedback.
We're genuinely sorry to hear that you feel the WH-1000XM4 headphones haven't lived up to your expectations. We definitely want all our customers to be thrilled with their Sony products, and it's disappointing when we miss the mark.
If you're experiencing any specific technical issues with the headphones, we highly recommend you contact our dedicated Sony support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Almost so amazing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. It is amazing for listening to music, but fukc, it is awful when using it as headphones with phone calls, discord, zoom, or anything else. The microphone pics up EVERYTHING and the noise cancelling changes randomly when doing stuff, which is really annoying and I can't figure out how to turn it off. Also, touchpad instead of tactile buttons is waaay more annoying that I thought. I'm past the return date, but I'm still going to get the Bose or anything else that doesn't auto-disconnect when I adjust the ear-piece.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having a complete experience because of the mic quality, noise canceling function, and touch controls.
For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). These steps may also help when using the mic function of the headphones:
-Re-establish the connection between the source device and the headset.
-Select HFP or HSP for the profile.
-You can also check the settings of the app that you are using for mic sensitivity if available.
Regarding the noise canceling function, you may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328
The steps on this link may help you when using touch controls of the headphones:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
In the factory setting, the built-in proximity sensor in the left unit and the built-in acceleration sensors in each of the left and right units detect when the headset is attached to or removed from your ears, and the headset automatically controls the touch sensor control panel’s operation, powering off, pausing music playback, etc. (Wearing detection). By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function). For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Hope this improves your experience. If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Good for travel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the headphones because I had a lot of traveling coming up, and these were very helpful on both planes and cars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hngu, We are glad that you are enjoying your newest noise canceling headphones. This is perfect for traveling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Beats are trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift to wife and she absolutes these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielR, we're glad you like our product. Thanks for choosing Sony. ~Earl
Gread Headset!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent and reliable a headset. Perfect for daily use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JacobN,
Great! Thanks for trusting Sony and we're glad that you are pleased with the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco
Good Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like these headphones. They're really good but there was 2 major problem I had with them. I have big ears so it wasn't comfortable wearing for a long time and I don't like how heavy it is. Other than those problems they're extremely good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Car06, We're sorry to hear that you're not comfortable wearing the WH-1000XM4 headphones. In this case, adjust the headset into a comfortable position. Also, you may need to limit your headphone usage or try different designs and shapes to find one that fits comfortably.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing this feedback. Jay
best purchase!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much!! color is pretty!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello aminli,
Great! We're glad that you like our XM4 so much as well as the color. Thank you for choosing Sony! - Marco
Luxury coating won't last
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about these except the matte like coating on them that will immediately begin to scratch off and look less than luxurious.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikM,
Thank you for the purchase! We're glad to hear that you love your new Sony headphones. Your feedback is greatly appreciated. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Great over the ear headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good upgrade over the original. Charging is easier and faster, though the light doesn't turn off when its done charging. Everything else is great about it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jlsantiago02,
Good to know that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Consistently Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding product, and with the auto pause feature when taking the headset off your head, it's things like that which make a difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fantastic, Thank you for the awesome review! We're thrilled to hear you are enjoying the features, especially the wearing detection automatic music playback pause and resume function, and incredible sound quality of our industry-leading, Noise Canceling headphones WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
Sony noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best option for the price. A dream for a college student.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Beta,
Nice! Thank you for your purchase and we're glad that you are satisfied with the noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco
Just perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its so good if i had more money i would buy more for my siblings as a birthday present
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Laura, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
Top Notch
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommendable. I love its multifunctionality. It’s more than an ordinary headphone, it’s a companion that can adjust to your surroundings and how you feel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestchi3,
Awesome! We're glad that these headphones are perfect for your surroundings. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Great product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and can the random abuse from my toddlers sitting on them :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TM850PC, Thank you for the 5-star rating! Glad to hear you like the excellent built quality of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
my headphone purchase was made easy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.agent recommendation is perfect and my head phone is working to my satisfaction
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IkechukwuOgbonna, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
Sony headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone that I ever use in 2023 I would recommend to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexF, We are thrilled to hear that your new Sony WH1000XM4 are the best headphones that you ever used. You chose the best brand. Thank you for trusting Sony! Vincent
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product needs a little work with the mics but really good headphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanielW, we're glad you like our product. We appreciate your feedback regarding the microphone of your Sony unit. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl