Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Nice headphones
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Works as intended. ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reviewer, wow! We're glad you are enjoying your product! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
REALLY GOOD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE these headphones the best headphones I have bought would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fishy,
We really appreciate you for taking the time to leave us a 5-star review! Your patronage and satisfaction are what drives us to do what we love and provide you with quality products. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for the recommendation and for choosing Sony! - Kris
Excellent for my daughter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for my daughters birthday she enjoyed so much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianaS, sweet! We're glad your daughter enjoys her new headphones! Thanks for choosing Sony! ~Earl
Connectivity issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The multi-device support is my only problem with this product. As an iPhone user, I did not expect seamless connectivity but I expected better. Manually selecting the headphones to connect to is an easy solution.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samcr,
We're sorry to learn the multipoint function on your WH-1000XM4 headphones doesn't work properly with an iPhone and another device. Follow these steps if you don't hear sound from the second device:
When you connect with 2 devices simultaneously with multipoint connection, depending on the connected device, the device may keep sending the silent signal even if the playback of the music or video is stopped. In this case, the headset remains connected with the device, and the connection may not be changed to another device. If the sound from the second device cannot be heard after the playback is stopped on the first device, operate in the following order and check whether the situation has improved.
• Check with the “Sony | Headphones Connect” app that the setting of [Connect to 2 devices simultaneously] is on. (Confirm that both devices are connected in the Device Currently Being Connected section of the app)
• Stop the playback of the application on the first device.
• Shut down the application on the first device.
Refer to this article for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
Should you need further assistance regarding your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
- Pros mentioned:Sound quality
Really wanted to love these ...but
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this because of the price. The sound quality was good, but was very disappointed in the ANC. My Bose QC2 still does a better job on this regard. Ended up returning these cans.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DreinTX, while we are glad that you like the sound quality we regret that the ANC did not meet your expectations which leads to returning the unit. ANC can be adjusted using the Headphones || Connect App.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
We hope you'll consider Sony in your future purchase.
Sincerely,
Erin
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headset works great !!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Killa,
Thanks for your feedback and we are delighted to hear that you are enjoying your WH1000XM4. Thank you for choosing Sony! - Marco
GREAT!!! AWESOME HEADPHONE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME! I was using airpods and these changed my life now :) won’t be turning back
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EricaO, Thanks for sharing your feedback. We are glad that your new Sony wireless noise canceling headphones changed your life. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Online order for instore pick up was very easy and fast. Product is exceptionl
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonaldT,
Thank you for the purchase and we're glad to hear your online order was delivered to you in a fast and timely manner. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Good quality! Highly recommend!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality! I enjoy using it. Easy to to connect to other devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tracy,
Great! We're glad that you are having an easy time using these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best headphones I have ever owned. They, or my phone, have a safety feature on them. I am unable to use them while mowing. Great feature!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestEverHeadphones,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Xmas gift didn’t expect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such an awesome gift for my best friend in the whole world
I would recommend this to a friendBrand response from SonyListens
Posted .Hello 818mijo,
Wow! That's a nice Christmas present! Thank you for purchasing our WH1000XM4. Surely, your best friend will love this one. Enjoy and Thanks for choosing Sony! - Marco
Purchased as a gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift……..96:96::6@.@6.@6.@)my)&.&).)@.)@.&).&(.)@.)@.).6@.)@.@).@).86.&).)&.&(.&(kg(&.&(.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConnieB, Awesome gift! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Perfect Gift for Growing Teen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas gift for my favorite niece. She loved it. Well rounded wireless headphones. Holiday pricing makes them even a sweet deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
Great! We're glad that your niece is enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Tooth Doc
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Almost bought the Bose version but the latest model doesn’t fold up. In addition, current ratings put the Sony’s slightly ahead of the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Howard,
You made the right choice with the Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Automatic pause and shut off stopped working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and quality of the device is fine. I recently noticed, however, that the battery would be drained because it would not automatically turn off when I took the headphones off. Sony support was not helpful. I'd return this product if the issue did not arise immediately after the date where I can return them to Best Buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ALEX,
Thank you for considering Sony products.
We're glad to hear that you're enjoying the sound and quality of your WH-1000XM4 headphones. We're very sorry to hear about the battery draining issue and for any frustration you've experienced with our support. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Great deal
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good deal on Black Friday. Why do we need Bose or B/O?? Half price of them, you can buy this one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Excellent!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, excellent Service! 100% Recomended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Miguel,
That's perfect! We are truly happy knowing that you are pleased with your WH1000XM4 and with the service you received. Thanks for the recommendation and for choosing Sony! - Marco
Is perfect for everyone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exelent for my daughter she is very happy I'm recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregorioRamires, thanks for choosing and purchasing our product. We're glad you daughter is happy with the headset. ~Earl
- Pros mentioned:Sound quality
#1 For Noise Canceling Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd say as of these review these are still the best Headphones on the market. At least to the standard of Noise Canceling is concerned. The set I have at least a year old and still and great condition. Until Sony or the competition can produce something better, these will remain my goto.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrentW, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
ghastly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I HATE these headphones. I will give Sony this much, the sound is markedly better than my WH-1000XM2 headphones. HOWEVER, the battery life is laughable and the connection with both my computer and my phone is reliable for about 5 minutes at a time. The sound canceling is brilliant, but rendered useless by streaming stability that sucks more than SlingTV. I am embarrassed that I squandered the funds on this overpackaged piece of trash. I am now a freshly-minted Sennheiser customer. It’s a shame there is no zero-star option for these reviews. If you have already ordered these things, CANCEL. Sony gets two middle fingers up for this product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MORTIMER,
We are really sorry if our WH-1000XM4 didn't live up to your expectations. This is definitely not the experience we wanted you to have. We'd like to help you troubleshoot the problem. If you haven't tried yet, please refer to the below:
For the battery life, the usage time varies depending on the setting or how they are used. To conserve battery life, turn off the DSEE HX Auto or Equalizer setting on the Sony | Headphones Connect app. The available battery life significantly decreases when these settings are used at the same time. You may also find the following links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00271301
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
For Bluetooth connection issue, please follow the troubleshooting steps on this article and see if it resolves the problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00097458
And if you are having an issue with the Multipoint connection function, this can be fixed by making sure that your devices are properly connected to the headphones. For instructions, check out the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936.
And for the noise canceling function, you may find the following links helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328
Lastly, to ensure you are getting the most out of your WH-1000XM4, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
If there's anything we can do to help or you may need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps.
Best regards,
Romeo
Sony Social Support