Customer Ratings & Reviews

Hello Nick, fabulous! We are so happy to hear you are satisfied with the lightweight design, features- especially the multipoint connection function, and incredible sound quality of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hello MariaS,
Good deal! We're glad that you are loving the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco

Hi Kewal, you've made an awesome choice! We are really thrilled to hear you are satisfied with the superb performance- especially the noise canceling function of our XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

- Romeo

Hi Tony, That's very generous of you! Thank you for the recommendation and purchasing another WH-1000XM4 for your friend. We are thrilled to hear your friend is having an enjoyable listening experience and he is satisfied with the amazing features of the headphones especially the incredible noise cancelling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback and offering a fantastic rating on the product! -Jess

Hi ArthurL,

Thank you for the 5-star rating and we are honored to have customers like you. We're glad to hear that you're happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

-David

Hi Henry,

You made the right choice! We're thrilled that your daughter is enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hello FernandoV,
Wow, that's awesome! Your recommendation is highly appreciated and we are happy that you like our WH1000XM4. Thank you for choosing Sony! - Marco

Hi JagrupD, Thank you for purchasing the Sony WH1000XM4! We're so happy to hear that your daughter loves them. Thanks for choosing Sony! -Sam

Hi Manny, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi dadamnedbudda,
Thank you for your time writing this review. While we are glad you like the WH1000XM4 headphones, we're sorry to hear some issues that you are experiencing when using the headphones on Microsoft Teams. For optimum performance, please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. If you are experiencing sound issues or feel that the sound quality during video conferencing is poor, please make sure that you have sufficient internet connection. Try different apps or a different computer to determine if the issue is with the headphones, the app, or the computer. In case of an unstable Bluetooth connection, use a wired connection from the headphones to the video conferencing device.

You may refer to this link with steps on how to use Bluetooth headphones for video calls on a computer: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi DianaC, We are thrilled to hear that you are very happy with your Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent

Hi FranciscoV, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! Thank you for choosing Sony! -Carl

Hi Ardee913, Amazing! We really appreciate you being a loyal Sony customer and helping to share the word about us. We're glad that you like the excellent noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hi r3l1shh, we're glad you like our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl

Hi JoselynD, we're glad you like our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig

Hi Sonytv,

We appreciate your 5-star review. We recommend sharing your review on the X900H product page. We hope you also enjoy the amazing features of the TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony!

-Ralph

Hi Zenfulpen, Awesome! We are glad to hear that you are still enjoying your WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi Hehee, We are sorry to hear about your experience. The suggestions from this link will enchace the sound quality even more: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html. We also recommend updating the firmware of your headphones to make sure you are getting the best out of the unit. Thank you for your input and for choosing Sony! Vincent

Hi Texan, Perfect! We're so happy to learn that your daughter loves her new Sony WH1000XM4. Thanks for choosing Sony! -Sam

Hi Maddie, we're glad you like our industry-leading noise canceling headphone. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl