Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Sweet Headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and love the range in my house. Exactly what I needed to pair with my PC and phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best noise cancelling headphones ever.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Go and get this headphones, they are overall the best in every single department, first Sony headphones I own and totally happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darbz17,
You made the right choice with the Sony WH1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound and great ANC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great headphone for daily use but after a year and a half the right ear plays an extremely loud tone. Sony customer support said it is probably caused by moisture buildup in the ANC microphone near the speaker causing feedback. If its within the 1 year limited warranty they will RMA It can also be used while powered off with a headphone amp over 3.5mm if you dont want to use the battery/noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenG,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, noise canceling function, and 3.5 mm wired option of the headphones. It's unfortunate that you are experiencing a loud tone on one side of the headphones.
For repair options, you may contact our authorized service center (United Radio Service Inc.). Please refer to this link:
https://us.esupport.sony.com/support/s/service?language=en_US
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
-Ralph
Best headphones for their price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the only problem is they get uncomfortable after 45 minutes for me. Since I am not used to wearing headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria, We appreciate your feedback regarding this unit. If you feel comfortable, try different designs and shapes to find one that fits comfortably or you may need to limit your headphone usage. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Sony quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New gym headphones it’s a little overkill but I love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andre, nice! We're glad you love our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An Excellent Product but only an issue with the bluetooth but still I will recommended maybe it was a recall on this particular item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FiremanGarcia, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great but just not for me
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancellation, but personally they made me dizzy and nauseous, so I had to return. I wish they didn’t make me feel like that because I wanted to love them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Lizzygirl, We are sorry that the unit had to be returned. Our WH-1000XM4 headphones have an Adaptive Sound Control feature that can be controlled using the Sony | Headphones Connect app that uses auto-adjustment of the noise canceling function by behavior recognition. Despite your concern, we are happy that you like them. WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. We appreciate your feedback. Thank you. -Vincent
Flimsy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're great headphones until they aren't. I took really great care of mine, but almpst 2 years in and the right swivel broke. It won't sit flush anymore, which forces me to buy q new pair or something else. I did some searching around and apparently it's a common issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ladyb,
Thank you for reaching out to us with your concern. We're sorry to hear that you have an issue with the headband hinge of your WH-1000XM4. This is definitely not the quality or durability we aim to deliver to our customers. Sony commitment to customer satisfaction is our top priority.
If you still have the unit, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We value your feedback and aim to restore your trust in Sony.
Regards,
Jess
Sony Supreme
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Everything you could ask for. Highly recommended for anyone for looking for the best headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ANONYMOUS,
Great! We're thrilled that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Quality and Worth the Price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever had, I wish I got them sooner!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StophN, nice! We're glad you like your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Nice Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very natural headphones and they are Bluetooth as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatrickS, we're glad you enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
BEST HEADPHONE BY FAR
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my daughter she love it a lot. Goes well with her styles.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sakhean, Awesome! We are so glad to hear that you are loving your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good but not Bose
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, but noise cancellation and overall build quality is inferior to Bose. My primary use for these type of headphones is for air travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LSUfalcon, We're sorry to hear that you're having issue with the noise cancellation and quality of the WH1000XM4 Wireless Noise Cancelling Headphones. Industry-leading noise cancellation technology means you hear every word, note and tune with incredible clarity, no matter your environment. These noise cancelling headphones feature additional microphones that assist in isolating sound for a reduction of even more high- and mid-frequency sounds. WH-1000XM4 headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving ear pads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you’ll barely notice you’re wearing them. Thank you for sharing your review! Jay
Best purchase ever, got for it. Worth it in the lo
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever, got for it. Worth it in the long run.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MinakshiG, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my husband and it does as explained!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chromebook000, thanks for choosing and purchasing our industry-leading noise canceling headphones. Hope your husband is enjoying his new Sony unit. ~Earl
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them for my daughter, and now I'm going to buy some for myself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ramon, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
Great for the gym
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these Sony headphones as a gift for my wife. She loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
Wow! This is definitely a lovely present for your wife. Nice to know she loves her new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! - Kris
Sony sounds better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and easy replacement of old Bose headphones. Great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VaibhavJ, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good headphone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works good with noise reduction. I am happy with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zoeheadphone, nice! We're glad you are happy with the noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product once again! Still have my xm3 that my wife now has so was an easy upgrade for me with this one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wills04, Great! We are so glad to hear that you are happy with your headphone upgrade! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl