Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Great sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I fine my myself reaching for these as opposed to the bowers and Wilkins.
I would recommend this to a friendSony is the new Master
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best head phones. Shipped perfectly well. Good service by best buy delivered in 1 day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Viper, We're very grateful for this positive feedback! Good to know you had such a great experience with the delivery. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Awesome Sound and Noise Cancellation!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones ever, you will not be disappointed!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steady82, That's great! We're very pleased you like the excellent sound and noise cancellation of your Sony WH1000XM4. Please make sure to properly adjust the ear cups to reduce the sound leakage and to isolate the sound to your ears. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Nice Upgrade!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Upgrade from the M3. The biggest improvement is that now you can have two devices synced at once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akk34,
Great! We're happy to hear you're enjoying all the upgrades on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Excellent headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Adult daughter loved them! Easy to travel with and great on noisy transportation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
Better than buds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got tired losing buds. I then decided to get something a bit harder to lose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thurinred,
We're glad that you found the perfect headphones in the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great head phones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this phone. It can connect to two devices at the same time, which is really helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kabir,
We're glad that you are enjoying the amazing features of the headphones particularly the multipoint function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Wow I’m blown away
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the best active noise, canceling headphones I’ve ever seen. The quality of the and the noise cancellation is top notch plus the regular sound on these bad boys are kicking! I recommend them wholeheartedly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keeninbiz, Thank you for the awesome review! We're pleased to hear you like the excellent noise cancelling and sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Ear Phone
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased and satisfied with the operations of this unit. Works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GAD5! Thank you for the 5-star rating! We are so glad to hear that you are enjoying your new WH1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Better than expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than expected! My old set didn't have all these features either. Glad i bought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jasmine, That's a great choice! Thank you for choosing and purchasing Sony WH-1000XM4 Wireless Noise Canceling Headphones. We are extremely pleased it suits your needs, and exceeded your expectations! At Sony we strive to put forward the best possible products for our customers. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Jess
Excelente
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente, I use it for work and the call quality is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaO, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
A Good Wireless Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good wireless headphone for $250. The bass is not as good as Bose N700.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeM, We're very grateful for this positive feedback! To ensuire optimal listening experience and bass response, please download the Sony Headphones Connect app and adjust the EQ settings. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Get the Bose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of quirks but descent sound. Disconnects and reconnects a lot
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hassan,
We're sorry to hear about the disconnections you're experiencing with your WH-1000XM4 headphones. For troubleshooting steps, including how to reset and initialize your headphones, please refer to the Sony help guide.
You can find the relevant sections here: Resetting the headset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If these steps do not resolve the issue, please contact our support team for further assistance through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We hope it helps! Thanks for considering Sony Products
-Eliab
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, love the noise canceling functions
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sanceco! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great overall!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really solid sound quality and customization with the Sony Headphones app. Noise cancellation is awesome and can pair with the app to track where you are and boost or diminish the noise cancellarion accordingly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HotJuicebox, Amazing! We're very pleased to hear you like the great sound quality, Sony Headphones Connect app features, and excellent noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought 2pcs 1 as a gift and 1 i returned it cause im not use to it, but its a excellent headphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hands,
We're happy to hear you've purchased 2 of these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
We regret to hear that you didn't get a chance to experience its full potential. We hope you continue to choose Sony as your go-to brand.
~Ralph
Best price around
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones i love them best price around me was almost $100 off amazing customer service.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, Thank you so much for the 5-stars review and for choosing Sony! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
Could do better
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re really good but honestly AirPods are just better
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and perfect fit noise canceling works great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joser, Awesome! We are glad to hear that you are enjoying your WH-1000XM4's comfort, noise canceling and sound quality! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
None
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, my son loved it. It was a great present
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thebest, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl