Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset has fantastic battery life, exceptional noise cancellation, and is pretty comfortable for long listening sessions. What really sealed the deal for me though is the programmable EQ and wired connectivity option. I’m able to plug these in to either my XBX or PS5 controllers and still enjoy my custom EQ so long as the headset is powered up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi alan7467,
Awesome! We are glad you like the battery performance and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
- Pros mentioned:Sound quality, Weight
Worth the wait
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been wanting these headphones for a while and finally picked up a pair. I have been reading reviews online pitting these headphones against the Bose QC35II and the Bose 700. Headphones are so subjective in taste; bass response, sound-field, musicality, timbre and many more ways headphones are evaluated. These headphones really work well for me. I recently used my headphones on a trip and these worked phenomenally on the airplane. The headphones also connected to my smart TV via Bluetooth for late night quiet viewing. These are very lightweight and the ANC is great. These are part of a team of headphones in our home and due to cost, I am very protective of these. I own two pairs of JBL’s and a pair of Beats Studio 3’s that are daily cans. I am still getting used to the app and the different eq settings. I was able to get these on sale which was another plus. I am fully satisfied with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MLane, fabulous! Thank you so much for sharing your great experience with our newest industry-leading Noise Canceling headphones, WH-1000XM4. We are extremely pleased to hear you are satisfied with the incredible sound quality, noise canceling function, lightweight design, and overall performance of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones by far!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Feel like they read my mind at points. Noise cancelling is great! Battery has not run out during any of my trips and I travel a lot for work! The option of plugging them in to non Bluetooth devices is also wonderful since airplane entertainment units do not work with Bluetooth. Super comfy, have been fallen asleep with them on! Great buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Awesome! Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Best everyday headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great. The noise cancellation is not quite as good as my Bose QC35IIs, but the sound quality is better and makes up for it. The touch controls work flawlessly. They’re also very comfortable and I’m getting about 25 hours of use with noise cancellation before having to recharge. I’m happy with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcoWoodrow, Awesome! Glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great travel headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been in use for the past several months and I love mine. True audiophiles might pickup issues in the sound profile, but you aren't really getting anything better than these at this price point. Very comfortable overall and have been using it on long haul flights too. The noise cancellation is pretty decent too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JohnC,
Thank you so much for sharing your experience with the WH-1000XM4 headphones! We're very glad to hear that you're enjoying the comfort and sound quality, especially during long-haul flights. We appreciate your honest insights about the sound profile, your feedback helps us continue to improve. It's great to know the noise cancellation has been effective for you and that you've found real value at this price point. Thanks again for choosing Sony and taking the time to let us know your thoughts!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
A luxury purchase but still simply amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this specific model based upon a friend's recommendation. He and his brother-in-law swear by them. The goal was to purchase headphones to enjoy hands free operations while on Zoom calls for work. This was a splurge purchase as I did not initially intend to buy high-end headphones. But since I did, I'm very happy that I took advantage of post-Thanksgiving Day sale prices!! :) The headphones are incredibly comfortable. I enjoy listening to YouTube videos and making calls using the Blu-tooth feature. It was so much fun walking around my living room talking to someone while not having to hold a phone!! At some point, I'll return to the office and that's where I'll fully utilize the noise cancelling features. The App is easy to use and the provided instructions are easy to understand. There is also the extra benefit of many useful YouTube tutorials for these headphones. In conclusion, I'm happy using the Sony WH-1000XM4 headphones for Zoom calls and regular phone calls. PS - I chose Midnight Blue because the color reminds me of one of my favorite songs sharing the same name! :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBCustomer, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Excellent connectivity and ANC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best wireless headset I have ever bought. Excellent ANC. It connects faster with my Bluetooth than any other headset I ever had. Crystal clear sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your incredible review, DimitriosK!
We are absolutely thrilled to hear that the WH-1000XM4 is the best wireless headset you have ever bought! That is wonderful feedback.
It is incredibly rewarding to know that you are enjoying the excellent Active Noise Cancellation and the crystal clear sound quality. We also appreciate you highlighting the seamless performance of the Bluetooth connection; we strive for that quick and hassle-free pairing experience.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Best headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best! They stayed charged for a long time which I love and sound quality is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielleC!
It brings us great joy to hear that you are loving your new WH-1000XM4 headphones. We’re happy the battery life and sound are working out so well for you!
Thank you for selecting Sony!
Warm regards,
Estefany
- Pros mentioned:Bass, Comfort, Sound quality
Needed for quality sound and good base
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible noise cancelling abilities, very comfortable on my ears and flexible, comes with a case, USB-C charging cable and has great base. Not perfect but great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffew64,
Thank you for the positive feedback! We're glad to hear that you like the noise canceling, comfortable design, and quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful headphones, comfy on ears, little heavy sometimes, noise cancellation is pretty good!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, AshleyS!
We are so happy to hear that you are enjoying the comfort and the industry-leading noise cancellation of your WH-1000XM4 headphones. They truly are a favorite for finding some peace and quiet! We appreciate your feedback regarding the weight during longer listening sessions; we always aim to balance premium tech with a comfortable fit, so your input is very helpful for our team.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
These are amazing, but Get AirPods Pro... UNLESS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m used to AirPods Pro. And I own an old corded pair of the Bose QC 25s. I’m a videographer by trade. I work in a marketing office with two other gals, and when I need to focus, I put these on. I lost my left AirPod pro, and decided I needed a pair of dedicated noise cancelling headphones for the office and so I picked up a pair of these Sony’s. For the first week, wore them strictly in the office, and noticed I could still hear chatter through the noise cancelling. I was disappointed, but they sounded good and it was better than nothing. I heard the AirPods Max are really good at cancelling voices, and I heavily considered switching. Then I wore them to donate plasma at the end of the week! People talking everywhere, machines whirring and clicking, music and TVs all in the background. Tossed these babies on and went to a different world. It was shocking. I started to realize why they’re called the Noise Cancelling Kings. It was a whole nother level. What I learned was: calibrate them to the sound that you want to cancel. Also they cancel big noises better than isolated ones such as a single voice. I kept them instead of switching for the other AirPods. The fast charging is amazing, the noise cancelling is top of class, and they are comfortable to wear for hours on end. BUT! The reason of give 4 stars instead of 5? AirPods Pro are WAY more convenient. Put em in, and they connect automatically. Hold for noise cancelling, hold again for transparency. It just works. And it works WELL. Every time I leave the office with my Sony’s on I have to reconnect them via Bluetooth to my computer. I mean just to go to the bathroom, they completely disconnect from my laptop. Not a problem with AirPods. And AirPods don’t only connect to two devices. iPhone, iPad, laptop, girlfriends phone. All of my devices (not girlfriends also though) are seamless to connect. And so even though I bought these $300 headphones I default to AirPods Pro almost all the time. SO! If you’re an Apple user, get the AirPods Pro. UNLESS you’ve got the exact niche use case that I do. You’ve got ONE unique area that you go to professionally or as a serious hobbyist and you just need quiet while you work. In that case. In my case... Get the Sony’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodytheP, Thank you for the 4-star rating! We are glad to hear that you liked the WH-1000XM4 Headphone's battery life, comfort and noise cancelling feature! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Comfort
Sonyss
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best headphones I’ve ever owned. I’ve always had issue with headphone hurting my ears but these never cause the issue. You can wear them for hours and still have the same comfort. I love the color too it’s this beautiful midnight. Like a rainy Seattle. Also if you go to the gym often I would always have my headphones slide off but these are so form fitting where they don’t. I love these. You won’t regret buying they will forever be my favorite. I LOVE MY SONYSS!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UrsulaS,
You made the right choice! We're thrilled that you are enjoying the fit, comfort, and design of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly loved the sound quality imbedded within these when I had them. My partner has her pair still & I try to snag em from here when they’re not in use. If you’re looking for a great pair of headphones for your commute or just mere enjoyment of music, podcast, heck even tiktoks lol these are a really solid pair of headphones. I will say that when using them to speak up while using the mic as it picks up the voice fairly low & at a decent quality. It’s no shure mic but it gets the job done & battery on these is fantastic, no problems whatsoever for myself & everyone else i know who also owns a pair. App is user friendly and lots of configuring can be done, there’s literally a setting for everyone! Enjoy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Aanyla,
Thanks for sharing this wonderful review! We appreciate it so much. We are very excited to hear that you are pleased with the sound quality of our Sony WH1000XM4. We're glad that you were able to utilized the Sony app to customized for your liking. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
Best all-around for the money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones very comfortable sound quality is good. noise canceling is excellence especially during a long flight I did hear anything. sony app is a little tricky to use at first but works well watching youtube first is best. battery life is great nonstop play for a few days before I had to recharge them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon,
We're glad that you are enjoying the comfort, sound quality, noise canceling function, and battery life of the headphones. Thanks for also sharing your experience with the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Highly recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Much better than their newer sibling. I tried the XM5s for a few weeks as well and the only thing I found to be a little better was the quality of sub bass. However it was outweighed by the horrible comfort of the XM5 touching my ears constantly, and I returned them. Enter the XM4, in my opinion the finest in Sony's wireless full size headphone lineup, excellent sound signature with lots of tuneability thanks to the Sony Headphones app. Very versatile for a variety of genres and far better noise cancelling than the XB900 I had previously. Best of all the XM4 comfort is great too. A little shallow in the earcups but nothing a little readjustment of the headphones can't fix. And nothing like the awful XM5s with their paper thin earpads! Long live the XM4!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmo, thanks for choosing and purchasing our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Decent sound & noise cancellation, bought twice
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've purchased these headphones twice now. The first set lasted a couple of years' worth of heavy use. I love that I can pair it with two devices. The noise cancelling is decent. It recharges VERY quickly in only 10-15 minutes. The app on the android (my phone) is a better than the one for apple devices (my iPod). The second pair tends to have a few minor issues, but I am still happy with them in comparison to if I went with the next model. I had also looked at a few other companies, but found this set was still the best value for your money (on sale) and functionality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christina, We're glad that you are enjoying the sound, noise canceling, and use of app. Thank you for choosing Sony! -Erin
- Pros mentioned:Bass, Comfort, Sound quality
Great decision
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was between Bose, and these new sonys. Looked at reviews for weeks until I broke down and spend the buttload of money for them and the protection plan, which in the end will def be worth it. Awesome clear sound, bass is loud, but couldn’t hit low notes as well as I anticipated. Feels great, comfy, and have a lot of different settings, a ton of great functions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samaran, we're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
Very happy with my purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving the sound of these! The fit is super comfortable, and don’t make my ears sweat like some other over the hear headphones. The touch and voice-activated operations seem a bit overly sensitive, but I just turned them off through the app until I can figure them out. And love that they came with a great case for travel and protection. Really enjoying them so far!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamA,
Thanks for sharing your experience with your new WH1000XM4 headphones! It's great to hear that you're enjoying the sound quality and comfortable fit!
We understand that the touch and voice-activated controls can be a bit sensitive at first. Many users find it takes a little time to get the hang of the proper gestures for things like skipping tracks and adjusting volume.
Regarding the voice-activated features like "Speak-to-Chat," it's designed to automatically pause your music when it detects your voice, which can be great for quick conversations but sometimes a little too reactive. Disabling it in the Sony | Sound Connect app—which is great that you've already used the app to customize your settings.
We can assist you further through our Sony Support website: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Battery life, Comfort, Sound quality
The best or nothing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply the most comfortable, best sounding headphones on the planet (at least at this price point). I upgraded from the WH-1000XM2 headphones, so I was already accustomed to how good Sony's headphones are in general. Battery life, comfort, pretty much stayed the same. I noticed a nice bump in sound, as well as slightly better noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benzy, we're glad you like the comfort, battery life, and sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality, Weight
Comfortable and Light
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.headphones are light and I can wear anywhere. The noise cancelling options are cool. the padding is durable and not irritating like some other headphones can be. Great price for product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimmy!
Thanks for taking the time to share your feedback on the WH-1000XM4 headphones! We are pleased to learn that you find them comfortable and versatile for all your listening needs. Your positive experience with the noise-cancelling features and durable padding is fantastic to know.
Thank you for choosing Sony!
Warm regards,
Estefany