Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Happy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing, I’m very glad it cancels out noise perfectly. They’re extremely comfortable and don’t hurt my ears or head. Battery lasts me a few days and I use these headphones almost all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rachelc,
That's fantastic! We are so happy to know your satisfaction with the incredible sound quality, industry-leading noise canceling feature, very comfortable & stylish design, and long-lasting battery life of the WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Great sound quality, sometimes laggy though
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality on these are great, and so is the battey life. Only issue I have is that with short form content sometimes audio lags behind when videos start, after a couple of seconds it catches up though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradenE,
We're pleased to learn that your Sony headphones have impressed you with their great sound quality and long battery life—thank you for your 4-star rating! The WH1000XM4’s combination of high-fidelity audio and all-day power is certainly a standout. Sorry for any inconvenience with the brief audio lag when watching short form videos—this can sometimes be related to device connectivity or Bluetooth codec settings. If possible, try updating your headphone firmware and reconnecting them to your device, you can check the information and instructions in the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002929020.html?search=software.
Thank you for choosing Sony—hope you have a fantastic day!
DiegoV.
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use these for travel and workout and they feel amazing and sound amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello maddicon,
Thank you for choosing Sony!
We're elated to hear that the WH1000XM4 headphones have enhanced both your travel and workout experiences. It’s wonderful to know that they provide you with comfort and exceptional sound quality during your activities. Your positive feedback motivates us to continue delivering products that support your lifestyle seamlessly. Thank you for sharing your experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Very good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound so good and are very comfortable. Light and portable but this also makes them feel a little fragile sometimes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusM!
We are really happy to hear how much you're enjoying your WH-1000XM4 headphones! We appreciate you sharing your thoughts. It's great to know that you're so pleased with the sound and comfort.
We worked hard on making them lightweight and comfortable for all-day use, with great sound and industry-leading noise cancellation, so it's awesome to know that's making a difference for you. We'll definitely take your feedback about them feeling a little fragile into consideration.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Great headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OH MY GOD. The music sounds soooo amazing. Listening to Washed Out makes me feel like I'm gravitating lol. These headphones are great. The main reason I bought these headphones is so I can connect to two devices. Connecting to 2 devices are a blessing because I'm on my laptop and phone all day and switching between the two without disconnecting on either is awesome. On my galaxy buds, I don't have to disconnect but I have to click on the Bluetooth on both devices to switch. With these, I don't have to. I'm using the free trial on Tidal and I listened to music with the 360 spatial audio. It sounded ok, but it's not that special to me. I still download my music (not tedious at all lol) so I will continue to use the app my music on and use Tidal until the trial runs out. The Tidal HIFI music doesn't have enough bass for me tbh. The touch controls are great. My only complaint is that I wish they were on both the left and right side. Maybe I just got spoiled with my Galaxy Buds or something, but for now just having touch controls on one side is kinda annoying. Long story short, these headphones are AMAZING and I'm glad I bought these while they were on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maya, Wow! Thank you for this amazing review! We're very pleased to hear you like the sound quality, multipoint feature to switch between your laptop and phone, 360 spatial audio, great touch control function, and overall features of your headphones. We appreciate your feedback about not having the controls on both sides. We take into consideration all feedback to improve the performance and quality of our products.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Phenomenal
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already own a pair in black but wanted another pair that looks nice cause i work out with my black pair. Insane sound, battery life is crazy. I rollerblade with these on and the noise cancelling blocks out the wind.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Audiophile,
Amazing! We're glad that you like the color, sound quality, battery life, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
My favorite current headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Checked out a bunch of reviews comparing Xm4 and the studio pro before purchasing and I feel like I mad the best choice getting the xm4s noise canceling is fantastic and sound quality is good. The only con for me is that I wouldn’t use them in the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechFan,
It is great to hear that you feel you made the best choice and that you find the noise canceling to be fantastic with good sound quality. We designed the WH-1000XM4 to be a premium travel and everyday companion, and we are delighted its performance exceeds expectations.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
xm4>airpod
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.oh how i love these piece’s of machinery they’re great on the ears and sound wonderful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyriderlol,
We absolutely love hearing this! It's fantastic to know you enjoy the Sony WH-1000XM4 so much. We design them not just for wonderful sound but also to be great on the ears for long listening sessions. Thank you for the 5 stars and for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Excellent headphones, defaults notwithstanding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall an excellent pair of headphones. I was cautious about wireless headphones after using Audio-Technica M50Xs for about five years, but the sound quality with these headphones is almost indistinguishable from a wired connection. I was not a fan of the out-of-box sound setup, but the equalizer is very user-friendly and allowed me to quickly find the right balance for me. I strongly encourage anyone who uses these headphones to immediately go to the equalizer in the app, since the default sound setup is a little hollow and wet. The headphones have excellent battery life and hold a charge quite well; I use them for several hours a day and only need to charge once a week. The noise cancelling effect makes me a little dizzy so I appreciate the option to turn it down. I also appreciate that the effect turns off when the microphone detects that you are talking. My only real complaint, as before, with these headphones is that the defaults don't sound too great. The app offers wide customization, however, so it's not a big complaint at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent,
You made the right choice with the Sony WH1000XM4! We're glad that you were able to set it up to your specifications. Your feedback about the default settings is greatly appreciated.
We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Amazing wireless headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. The sound quiz gray The equalizer is good especially when you put ANC on. You can't hear anything around you dead quiet would recommend for anyone who loves music or watching movies at home
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaneDiesner Great! We're pleased to hear that you're enjoying the sound quality and noise canceling. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the noise cancelling feature works well, the battery life is good on them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, IsaacB!
We are so pleased to hear that you are enjoying your WH-1000XM4 headphones!
It's fantastic to know that the industry-leading Noise Cancelling feature is working well for you, providing the quiet space you need. We're also glad the good battery life is keeping your music going!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality, Weight
Amazing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality and sound. Sony did not disappoint with this !! Very light weight and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luped, Thanks for sharing your experience. We're happy to hear that you are impressed with the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Bought my Son a pair for MY birthday...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy owner of the WH-1000XM3 (and the WF-1000XM3 Earbuds). Best wireless headphones I have ever owned. I am sensitive to the "pressure" effect that some noise cancelling headphones can create - not a problem with the XMx's - and the sound is great! My Son hijacked my XM3s, so for MY birthday I bought HIM the XM4s, so I could have mine back - opting to keep the XM3s for myself due to the slightly longer reported battery life (I frequently travel internationally, and nothing sucks more than your headphones running out of charge mid flight!). My Son indicated equivalence of the XM3 & XM4 in most every way, with the XM4 seeing improvements in spatial imaging and bandwidth separation. He is also a fan of the sensors inside the ear cups that detect if you are wearing them or not, to extend battery life. Though I never experience any issues with the Bluetooth 4 in the XM3s, the XM4s are Bluetooth 5. Newer = better, right? (Side note - I had an issue with my WF-1000XM3 earbuds. Called Sony and they had me ship them back to them. 3 days later I had a brand new pair. Great Customer Support!)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Swardan, Thank you so much for the 5-star rating! We are glad to hear that you are happy with the Headphones! The WH1000XM4 is an awesome gift! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Comfort, Sound quality, Weight
Great Peoduct
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Gift for my son, I got this for his birthday and he was very happy, the sound is amazing, portable, lightweight, one important think is very comfortable, Of you want something special This is it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LNA1968, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Highly Recommend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am using them paired with a bedroom Samsung television, and I just love them. The sound is crystal clear and they are so comfortable that I've fallen asleep wearing them. The battery life is amazing - I use them every night and only charge them once in two weeks. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi minderbinder, Awesome! we are so glad to hear that you are happy with the sound quality and comfort of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Excellent sound and battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noice cancellation. After multiple use battery still above 80%. Stays well on ear, even running/jogging. Highly recommend. Sony best choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, AJ843!
Thank you for your recommendation! We're truly happy to hear your satisfaction with the audio quality, noise canceling feature and battery life of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely worth the cost. These noise cancelling headphones have never failed me - they accurately filter out noise and have excellent battery! Excellent for travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, WilliamImm,
Thanks for the review and the 5-stars rating! It is truly wonderful to know how much you are enjoying your Sony headphones! With a modern and comfortable design, amazing Sound quality and Fantastic Noise Cancellation, you will be able to enjoy listening to your favorite tunes for a prolonged time!
Thanks for choosing Sony, have a fantastic day!
-DiegoV
- Pros mentioned:Bass, Sound quality
Worth it but there are even options around!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound so good. Honestly the momentum 4’s have just a little bit more bass but these ones sound clearer on every aspect. For sale around black friday I got them for around $229 I believe which is a STEAL. I would invest in these honestly unless you have the money to get the XM5’s. Another cool thing about these is that they fold unlike the XM5’s. If you want a good pair of headphones I would go with these. You won’t be disappointed with the sound and bass. Also for more bass make sure you customize the equalizer on the app.
I would recommend this to a friendBrand response from SonyListens
Posted .HI JRos, Thanks for your feedback and we are glad that you like your Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Bass, Comfort, Sound quality
Excellent
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. At the time of purchase I could have bought the XM5's but still chose the MX4. The MX5's felt better on my head but I think I was hearing better bass in the MX4's and I'm more into the bass side. I just liked the sound from the 4's better than the 5's and I have the 100 Daily Listener Badge too that the app tracks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenC, You've made an excellent choice! We're glad you like the amazing bass response and overall sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones and the touch control features. Has decent battery life and quality sound. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JamarR!
We are so pleased to hear how much you love your WH-1000XM4 headphones, especially the touch control features. We designed these headphones to provide an intuitive and seamless user experience, and it's wonderful to know that you're enjoying them. It's also great to hear that you are happy with the decent battery life and quality sound.
Thank you again for choosing Sony and for your recommendation!
Best regards, Gus, Sony Social Media Team