Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones and the touch control features. Has decent battery life and quality sound. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JamarR!
We are so pleased to hear how much you love your WH-1000XM4 headphones, especially the touch control features. We designed these headphones to provide an intuitive and seamless user experience, and it's wonderful to know that you're enjoying them. It's also great to hear that you are happy with the decent battery life and quality sound.
Thank you again for choosing Sony and for your recommendation!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Chic Noise Cancelling Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new headphones. The design is chic. Goes with all of my outfits! The sound is great, noise cancelling is amazing. I like how the headphones adjust to whatever I'm doing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ummi,
Thank you for choosing Sony!
It's wonderful to hear how much you're loving your WH-1000XM4 headphones! We're excited to hear that you find the design chic and that they complement all your outfits. It's fantastic that you're enjoying the great sound and amazing noise canceling, especially how they intelligently adjust to your activity.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great product for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality Headphone that are versatile and comfortable. I use these headphones for when I play my PS5 because it comes with a aux cord. Not a lot of high quality headphones still have aux ports on their products, and I love that Sony still does. The sony app also does a good job of helping you EQ your sound, which beats JBL's app in terms of quality and function. I would suggest spending the money to get these headphones because they will last a long time. Sony makes great listening products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerE, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM4 paired with your gaming console! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Great headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is incredible...I did upgrade from the XM2 version, and this one has better noise cancelling and a later version charging cable. It is a little lighter on my head, so I don't feel it at all. The bass response is much better too, doesn't distort so fast like the other one did. I'm a fan.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shadow,
Awesome! Thank you for an amazing review. This is a great choice of an upgrade. We're glad to know that you are enjoying the comfort, noise canceling feature, bass sound and charging cable with your new headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality, Weight
Head Phone Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable and light weight. They dont get too loud but with the sound quality they provide you do not need them too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaM, Perfect! Good to know you like the super comfortable fit, lightweight design, and amazing sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality, Weight
Super light and comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The most important plus for me is that these headphones are super comfortable. Some people say it is all plastic and not as premium as some other offers on the market, but it makes them very light and extremely comfortable for longer wear. The sound is great as well. Ideal headphones for WFH
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vdoc, Thank you for this amazing review of your WH-1000XM4. We're glad you love the comfortability, excellent sound quality, and overall features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Battery life, Comfort, Sound quality
Best Headphones I've ever bought!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, I work from home and wear these for up to 5 hours straight without them getting uncomfortable. I take video meetings and people can hear me clearly. The sound cancelling function works very well. And the battery life is amazing. I can use them all day for 4 days before the battery dies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kreestoff, Thanks for leaving us such a wonderful review of your WH-1000XM4! We really love to hear you are comfortable using your WH-1000XM4 for long periods of time. We're also thrilled to know you feel the WH-1000XM4 is the best sounding headphones that you've purchased you're enjoying the great noise cancelling feature, long-lasting battery life, and overall sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Comfort, Sound quality
Best NC headset I have ever used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Without a doubt, these are the best noise canceling headset I have ever owned. They fit very comfortably over my reading glasses and I can wear them all day. The battery life is long enough for a twelve hour work day. Very consistent Bluetooth. No problem connecting every single time and very easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustMe,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, WeightCons mentioned:Touch controls
Gets the job done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty good quality headphones. The one issue I have found is that the touch controls on the right headphone are not very responsive, and sometimes take 2 to 3 times to pause the music. The sound quality is good and they are light on my head. I also like that the storage case is compact as can be, and carries the essentials.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lumberjack,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, fit, and supplied case of the headphones. Your feedback about the touch controls is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. Additional troubleshooting steps are also available on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
- Pros mentioned:Comfort, Sound quality, Weight
Best headphones you can buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a longtime Bose fan, and own a pair of QC35 and NC700s. I believe that the Sony XM4 are superior in sound quality and noise canceling. They are lightweight and comfortable to wear for long periods, and I find that they provide a fuller sound for all content.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeW, We are glad that your new Sony wireless noise canceling headphones are the best headphones for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
HAPPY EARS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my 17 year old computer genius and he LOVES THEM! His ears are happy! Comfortable and good quality, he says. The best he's had, he says.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello poot,
Thank you for choosing Sony!
We're beyond pleased to hear that your son is enjoying the WH1000XM4 headphones! It's wonderful to know that he finds them comfortable and of great quality. We're thrilled that they have exceeded his expectations and that his ears are happy! Thank you for sharing your positive experience with us!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quantity is amazing. Battery and connectivity are Excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RafaelH,
Thank you for choosing Sony!
It brings us great joy to hear that you are impressed with the sound quality, battery life, and connectivity of the WH1000XM4 headphones. We’re glad they are providing a well-rounded and reliable performance for your needs. Thank you for your positive feedback!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Sony Wireless Headphones - Noise Cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality with superior noise cancellation abilities. Neat feature to "mute" the noise cancelling with just the touch of the outer headphone, makes communication with other individuals in the room very easy. Battery duration is excellent and super comfortable to wear for extended periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CasualGamer,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
THE BEST
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, comfy fit, and top-tier noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LeviM,
Thank you for choosing Sony!
We couldn't be happier to hear that you’re enjoying the excellent sound quality, comfortable fit, and advanced noise canceling of the WH1000XM4. Your appreciation means a lot to us, and we're grateful to be part of your listening experience. Thank you for sharing your positive feedback!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Best Headphone Ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is amazing!! I bought this product while it was on a flash sale, and this was one of the best investments I have ever made. The headphones sit comfortably on your ears, the sound quality is smooth with a sturdy bass, and the noise cancellation is astonishing. The battery life is great too as it can last for almost 20 hours for me. I mainly use it for the gym, and I could go on without charging it for a whole week. With a built-in swiping feature, I am also able to skip through songs and hold down the headphone to muffle the music and listen to outside noise. I highly recommend this product to anyone looking to buy nice headphones for a decent price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JunY,
You made the right choice! We're glad that you like the comfort, sound quality, noise canceling function, battery life, and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality, Weight
Pretty awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing, the quality is pretty awesome. They’re super comfy and plush, and NOT too heavy. The noise cancelling function is outrageous! And the speak to mute function comes in handy… the app helps you adjust volume and eq…. And you can change the LEVEL of noise cancelling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tiff,
Awesome! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Helping to Concentrate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our younger son is on the Autism Spectrum and has ADHD. We're very excited about these headphones! He loves to listen to music and the sound quality will enhance that experience. Also, the noise reduction capability will help him focus on his tasks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertC,
That is wonderful to hear! We are incredibly pleased that the WH-1000XM4 headphones will enhance your son's music experience and that the industry-leading noise-cancelling feature will help him focus on his tasks.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Great noise cancelling and aound quality.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is really great especially the noise cancelling. Download the app for more enjoyable customization and experience. For calling, it's allright but not spectacular.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MervinD,
We are happy to hear you are enjoying the great sound and noise canceling of your WH-1000XM4! To help improve your call experience, we recommend ensuring your firmware is updated via the app and keeping your phone at least 50 cm away from the headset during calls to reduce potential interference.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Small issues, but still great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My one gripe with these is that they sometimes cut out while I’m listening to music. The other thing is that when I’m connected to two devices (IOS), and I take a call, it messes with the whole system until I can figure it out. This could be my own user error so take this with a grain of salt. That being said, these are probably the comfiest headphones I’ve had the pleasure of owning. They might be plastic, but that doesn’t take away from the overall quality at all. I can wear these for hours on end without it hurting my ears or head (and it never has hurt…ever). The sound is great for a casual listener without trained ears, and I love the way they look. Overall, those small issues might take away from these slightly, but I would absolutely buy them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OliviaV, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Price
Best headset for my needs.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried 5 different headsets and these are by far the best ones. Previous version broke after a few months, but this set has held for well over a year with no drop in sound quality both Bluetooth and wired. I use them on my PC with a separate bluetooth adapter for my computer and there is no quality issue. I use my headset for gaming, listening to music, and watching videos. A few issues to list: -Speak to chat often enables itself and I have to disable it by holding 2 fingers on the right side. This happens at random when I talk to people around me with the headset on. -If others in your household also have wireless headsets, the connection might struggle. (Roomates have wireless Steelseries). -No PC interface, it all has to be done through your phone app, which I rarely open. -A little pricey. It's a really good headset, but I would like more people to have access to this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeValere,
Thanks for sharing your review and experience with the Sony WH1000XM4. We regret to hear about what happened to your previous headphones. We're glad that you like the sound quality of the WH1000XM4 headphones.
The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident.
To help improve connectivity issues, you may refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Unfortunately, the Sony Headphones Connect app is only supported on iOS and Android mobile devices.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph