Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Sony WH1000XM4: A Sound Investment!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM4 headphones deliver an incredible audio experience. The noise-canceling effectively blocks out background noise, creating a private listening space anywhere. The touch controls are intuitive and the headphone comfort allows for hours of listening without discomfort. These headphones are a fantastic choice for both audiophiles and casual listeners alike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AddDoc, we're glad you like your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and great sound. I bought it as a gift to my daughter and she loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, CarlosL!
We are so pleased to hear that your daughter loves her new headphones! It's rewarding to know that she finds them comfortable and is enjoying the great sound. We design our personal audio products to be both a pleasure to wear and a delight to listen to, so your feedback is fantastic validation of that effort.
Thank you for choosing Sony for such a special gift!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
I Love These Headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never go back to Beats headphones. These are the most sturdy set I have ever owned. I love the noise canceling feature and the general fit over the ears. The color is fantasy too and it matches my Macbook!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TiannaB,
Thank you for your positive feedback on the WH1000XM4 headphones! We're delighted to hear that you find them sturdy and appreciate the noise-canceling feature along with the comfortable fit over your ears. We're also glad the color matches perfectly with your laptop. Enjoy your music experience!
Thank you for choosing Sony.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Buy it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! The sound quality is amazing and is very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CharlesH,
Thank you for choosing Sony!
We're elated to hear that you love your WH-1000XM4 headphones and appreciate the sound quality and comfort. It’s rewarding to know they’re enhancing your listening experience, and we truly value you sharing your positive feedback with us.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Solid headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, sound cancellation and battery life. Only downside is cushins sweat and earlobes bend and hurt after long wear(only if you have big earlobes).
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Feedback,
Thank you for choosing Sony!
We're thrilled to hear that you're enjoying the exceptional sound quality, noise cancellation, and impressive battery life of the WH-1000XM4 headphones! We truly value your honest feedback about the ear cup cushions and comfort during prolonged use. Customer comfort is a top priority for us, and insights like yours play a vital role in helping us enhance our designs. Thank you for sharing your thoughts!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Perfection
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling headphones. very comfortable and many settings to choose from. nice design. battery life lasts forever wish they were waterproof.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jenn,
Thank you so much for choosing Sony! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking!
-Carl
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of sound and comfort of fit are both excellent I would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Sugarfoot!
We are absolutely thrilled to hear that you find both the sound quality and comfort of fit on your WH-1000XM4 headphones to be excellent. We designed this series to deliver a premium listening experience without compromising on comfort, and your feedback is a wonderful validation of that effort.
Thank you again for your strong recommendation and for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great pair of headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this pair of headphones! I've been eyeing it since last year and finally decided to purchase a month ago since it was on sale. It's my first pair of noise-cancelling headphones, and I was definitely impressed by this feature. Sound quality is great, and I find it's pretty user friendly. As someone who wears glasses, I found it was comfortable to wear and didn't make my glasses dig into my head, which a previous headset of mine did. Can't wait to continue using it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiaangelaO,
You made the right choice! We're glad to that you love the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
- Pros mentioned:Bass, Comfort, Sound quality
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound cancelling ability. They really do tune out about 95% of ambient noise and I live in quite a busy/loud home. The bass on these is great too and they’re quite comfortable for extended wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayC,
We're glad that these headphones have lived up to your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Battery life, Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones and incredible battery life. great find
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, HenryB!
We are so pleased to hear that you find your WH-1000XM4 headphones to be "Very good" and that you are enjoying the "incredible battery life!"
We designed the XM4s to deliver exceptional sound quality and industry-leading noise cancellation coupled with long-lasting power, making them a truly great find for your daily listening needs.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
The best of the best
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the XM4's after owning the XM3's for over a year. I was a bit nervous at first after hearing a few comments on a difference in sound signature on the XM4's but have yet to notice any significant change. While the rock solid sound quality remains very similar to the XM3's there is a noticeable improvement in ANC on the XM4's. I have used almost every high end wireless ANC headphone on the market and every time go back to this pair. It's the perfect combination of comfort, quality, and performance at a reasonable price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ezra,
Great! We're glad that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have fantastic sound quality, great noise cancelling, and are very comfortable to wear. I think I am semi-sensitive to noise-cancelling headphones, where having active noise cancelling (ANC) on for too long causes headaches with most headphones. While not non-existent for these headphones, I have not noticed the ANC to cause very much pain at all. They are very pleasent to wear. I reccomend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkP,
Very nice! We're glad to hear that you like the sound quality, noise canceling and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
HAPPY EARS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my 17 year old computer genius and he LOVES THEM! His ears are happy! Comfortable and good quality, he says. The best he's had, he says.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello poot,
Thank you for choosing Sony!
We're beyond pleased to hear that your son is enjoying the WH1000XM4 headphones! It's wonderful to know that he finds them comfortable and of great quality. We're thrilled that they have exceeded his expectations and that his ears are happy! Thank you for sharing your positive experience with us!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Awesome Headphones!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great, by far the best wireless headphones that can deliver the greatest noise cancelling, while also delivering a good sound experience. The headphones themselves and its inner system is solid, and its sound quality is great. Its also been a bit since i've got them and theres no signs of wear and tear or battery deterioration yet. The only nitpick to make is its accompanying app for your phone, and while it can give you more customization for the headphones, the app is buggy and currently isn't letting me update the headphones software. Regardless, the headphones and its bluetooth, noise canceling, and wired mode are all top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharyM,
Thank you for sharing your wonderful experience with us. We're really glad you like amazing sound, build quality, and noise cancelling features of your headphones. We're sorry to hear the issue that you are having with the app. Please try to uninstall and install back the app that may help resolved the issue. You may also try to install the app using a different phone so we can isolate the issue.
If you need additional support, please free to contact us contact us by sending an email to socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
In love with these headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful pair of headphones in design and sound quality. I absolutely love these and it’s noise canceling especially for painting or studying. If my current ones broke I would definitely buy them again despite the price. The battery life is excellent as well. I always forget to charge my devices and then only realize until they are at a low percentage but with these, they last me so long without charging them. I’d say about 2-3 days of use for about 4 hours each day which is how I use them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CrystalM,
Thank you for the 5-star rating and we're glad to hear that you love the sound quality, battery performance and industry leading noise canceling of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones do not disappoint. They have excellent, rich sound with plenty of bass to make songs thump. They connect seamlessly through Bluetooth and offer extended control through the phone app. For the most part, the headphones are comfortable for wearing and have nice padding. But after a couple hours of wear the pinch force begins to hurt. Overall they are great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brucey, Thank you for sharing your experience. We’re thrilled to hear that you’re enjoying the exceptional sound quality, seamless connectivity, and app control features of your Sony XM4 headphones. However, we regret to learn that you’re experiencing discomfort during extended use. We recommend adjusting the headband to alleviate pressure or taking short breaks to ease the strain on your ears. For further assistance, please visit: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html. Hope this information helps! If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the WH1000XM4/L. Thank you for choosing Sony, and we hope you continue to enjoy your headphones! Sincerely, Maria
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and comfortable. Love all the features, especially noise cancelling, and the charge lasts much longer than my previous pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marie, We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
The Best Get Better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Man, where do I start, I am a Tech Addict and have all the newest headphones out and I have been using the Bose 700’s for months as I have came to realize those were the best available while I waited for Sony to come out with the XM4’s. It was worth the wait. The sound is great, the Bluetooth connection to two devices was much needed as Bose had that as well. I will say that the Bose 700’s are in fact more comfortable and are for sure better for phone calls but sound, looks, battery and the app for the Sony XM4’s have them beat. I still use both but lean towards the Sony’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gerola, choosing the Sony WH1000XM4 headphones will definitely be worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Battery life, Sound quality
Sony >>>>
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, great sound, they cancel noise as soon as their turned on and the battery life is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ashri,
Nice! We are thrilled to hear that you are pleased with the audio quality, noise canceling capability of your new Sony WH1000XM4 and how it perfectly fits to your head/ear. Also, we're glad that you appreciate the long battery life of the unit. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Perfect gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Sound, quality and battery life are excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user904934,
That's wonderful feedback! We are thrilled to hear that you find the WH-1000XM4 headphones great, and that the sound, quality, and battery life are all excellent for your needs.
Thanks for choosing Sony.
Best regards, Eliab