Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Better than Beats. Perfect for multitasking.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for work. I can have these synced to my laptop while I work but switch over to take a call on my cell with just a double tap on the ear. Comfortable enough and long battery to wear all day. Noise cancellation is great. I even took a nap with them on and it was complete silence lol (I live in NYC by a hospital) Better than Beats by far I think. Programmable features on the app as well is great to customize function. Speak to chat feature is cool too. The AUX port option is great for watching inflight movies during flights because we all know the ones they give out are terrible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mandalore,
Amazing! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Good for my daughter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My teenage daughter pushed to purchase the headset, It has good noise canceling features. They are comfortable, easy to charge, the battery last a long time and look good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi M23Robert, You've made an excellent choice! We're glad you're enjoying the excellent noise canceling feature, comfortable fight, easy and quick charging function, and long-lasting battery of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Killer Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are 1 of the best headphones I've owned with a great sound and comfortable. Do yourself a favor and get a pair of these killer sounding over the ear headphones. The app is a great addition and very user friendly. I was going with the X5 but don't waste the extra money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DDNICO,
Great! We're thrilled that you like the sound quality, comfort, and dedicated app of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Recommend to everyone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a gift for my girlfriend and she absolutely loves it. She's been raving about the noise cancelling, especially when I'm playing games with my friends because I'm quite literally screaming. She uses it to dance and workout too and they fit perfectly and don't fall out even when she's moving around a lot. Looked up reviews comparing this model to the XM5 and didn't see much of a difference. She just liked the design of the XM4 more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhillipT,
Amazing! We're glad that your girlfriend is enjoying the noise canceling function, fit, and design of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Premium sound at an accessible price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually don't spend this much on headphones. Well, never have I ever. I usually stick to included earbuds which are no longer or those less than $20. So, this was a splurge and one that was well worth it. I got it on sale but would totally buy it at full price. These are THAT good. The Sony app is actually useful and has a myriad of settings to dial in the optimal sound for the environment. It also allows you to adjust ANC to be able to hear ambient sounds. One of my most used features is the gesture that if you hold the right ear cup, it'll pause music. It can also pause music if you start talking. There are too many features to list here. Overall, I would recommend these all day long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuyfella,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Truly amazing!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I rarely leave reviews, but these headphones are worth the effort! They’re lightweight, fit great, connect without a hitch, and sound magical.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ozzy,
You made the right choice! We're glad that you like the weight, fit, connectivity, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Nice headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound especially noise reduction. Comfortable etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JamesB!
We are absolutely thrilled to hear that you are enjoying the exceptional performance of your WH-1000XM4 headphones!
It's rewarding to know that you find the sound quality excellent and that the industry-leading noise reduction is performing to your expectations. We also prioritize comfort, so we are glad to hear they feel great for long periods of listening.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Song headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphone. Amazing sound quality and long lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvanA,
That's fantastic to hear! We are delighted that you love your WH-1000XM4 headphones and are enjoying the amazing sound quality and long-lasting battery life.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Bass, Sound quality
Great noise cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of box, these headphones didn’t require any tuning and sounded great. I connected it to my tv to watch movies with and I felt it was great compared to other Bluetooth headphones. I personally like bass so that’s what separated it from the other headphones I was looking at and I listened to In store. They have an auto noise canceling feature when you put them on. Also, I noticed when I talked, the headphones turned off noise cancellation so I was able to hear everything and have a conversation. After not talking for a few seconds. The noise cancellation turned back on. That was the coolest feature I ever saw.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Henry, Thank you for this awesome review! We're very happy to hear you're enjoying the deep bass, industry-leading noise canceling, and overall feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Perfect gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are seriously amazing! Super comfy even after hours of wear, and the sound quality is crystal clear. You can really hear all the details in the music. Totally worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smoothie,
We're so happy to hear you're loving the XM4 headphones! Their comfort, sound quality and amazing batterie life make them perfect for all situations, we appreciate you taking the time to share your experience. Thanks for choosing Sony.
-Aldair
- Pros mentioned:Battery life, Sound quality
Really good for study
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling and quality of sound is great. The battery last me the for a whole day or two.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashley,
Thank you for the wonderful 5-star review!
We are so glad to hear you are loving the Sony WH-1000XM4 headphones. You've highlighted exactly what makes them so popular: our industry-leading Noise Canceling technology, which helps you truly get lost in your music, and their exceptional battery life, which is perfect for long commutes, travel, or a full day of listening.
We're thrilled you're happy with your purchase and hope you continue to enjoy a fantastic listening experience!
Thanks for choosing Sony.
Regards,
Dominick
Ah Quiet From the Father-In-Laws room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My father-in-law is staying with us and is a bit hard at hearing, so we got these headphones for him. We have them paired with an AppleTV and they work great. Take them off and it pauses the TV for him as well. The sound automatically goes to the headphones when they are turned on, returns to the TV when you turn them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi stieland,
That is a wonderful and thoughtful gift for your father-in-law, and we're thrilled that the WH-1000XM4 headphones are providing him with a great listening experience for the Apple TV! The automatic pausing when removing the headphones (thanks to the Wearing Detection feature) and the seamless audio switching are designed for exactly this kind of convenient use. Thanks for choosing Sony, and we wish your father-in-law many enjoyable hours of viewing!
Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
These are the good ones.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, well documented controls, fantastic noise cancelling and battery life good enough that you can forget to charge it for days. Fantastically packed with features that make it a daily driver for the home office. Even though it has the drawbacks of bluetooth when it comes to sound quality, I barely notice with this headset. Only thing I could pick at is that the inbuilt microphone could be a little better, which might make the ambient sound function more bearable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kbstep, we're glad you are enjoying our product! We understand your feedback regarding the microphone of your SONY unit. You can change the settings of the Ambient Sound Mode by connecting the smartphone (with the “Sony | Headphones Connect” app installed) and the headset via Bluetooth connection. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752829.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY. ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Awesome headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are fantastic. Great sound quality and battery life and actually comfortable to wear. Really do a good job with background noise cancelling as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MLRI223,
Perfect! We're thrilled that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Good purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely noise cancelling headphones. Deliver good sound quality and are comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianS,
Thank you for choosing Sony!
We're elated to hear that the WH-1000XM4 headphones have delivered excellent noise cancellation, sound quality, and comfort. Your feedback encourages us to continue creating products that enhance your listening experience in every way.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Best headphoene
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't believe how this headphone beat the beats headphone and probably other headphones. To get most of it download the Sony headphone connect where you can adjust the equalizer of your choice and other features. It truly has the best noise-canceling, unique hand motion control like, just cover the right side with your hand and noise-canceling will deactivate and when set to stop music when you are talking it will stop for a while depends on how you set it. May set it to auto-off when you removed it from your head and the best part of it when on cord mode it does not consume batteries, unlike other headphones. Best sound wireless so far I'd tried and definitely recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FASTCHARGING,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Very solid headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I'm quite happy with these headphones. Sound quality is excellent and can be tailored to your individual preferences using the Sony headphones app. They are smooth sounding and can get plenty loud. The noise cancelation is simply superb and also adjustable via the app. Comfort is also top notch. No issues wearing them for extended period of time. I wish Sony had included AptX support, but it's not a big deal. The only negatives are that they've shut off twice without prompting (while listening), and I can't use the highest bandwidth setting for LDAC without the sound cutting in and out with my Samsung S10+. This is fixed by using a lower bandwidth setting which is fine. Love these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayS, we appreciate your positive review of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
Very good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound so good and are very comfortable. Light and portable but this also makes them feel a little fragile sometimes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusM!
We are really happy to hear how much you're enjoying your WH-1000XM4 headphones! We appreciate you sharing your thoughts. It's great to know that you're so pleased with the sound and comfort.
We worked hard on making them lightweight and comfortable for all-day use, with great sound and industry-leading noise cancellation, so it's awesome to know that's making a difference for you. We'll definitely take your feedback about them feeling a little fragile into consideration.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Very High Sound Quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on these are absolute amazing. By far the best headphones I have ever had. I honestly cant really find a downside to them. Battery life is great, quite durable, high sound quality, fast connection, good app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CamdenM, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Great sound quality, sometimes laggy though
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality on these are great, and so is the battey life. Only issue I have is that with short form content sometimes audio lags behind when videos start, after a couple of seconds it catches up though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradenE,
We're pleased to learn that your Sony headphones have impressed you with their great sound quality and long battery life—thank you for your 4-star rating! The WH1000XM4’s combination of high-fidelity audio and all-day power is certainly a standout. Sorry for any inconvenience with the brief audio lag when watching short form videos—this can sometimes be related to device connectivity or Bluetooth codec settings. If possible, try updating your headphone firmware and reconnecting them to your device, you can check the information and instructions in the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002929020.html?search=software.
Thank you for choosing Sony—hope you have a fantastic day!
DiegoV.