Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality, Weight
Great headphones, worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Light weight. I use them for watching TV on my Google TV and they work and sound great. Excellent dynamics and fantastic battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kimh, That's awesome! We are glad that you are having a great time using your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Recommend to everyone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a gift for my girlfriend and she absolutely loves it. She's been raving about the noise cancelling, especially when I'm playing games with my friends because I'm quite literally screaming. She uses it to dance and workout too and they fit perfectly and don't fall out even when she's moving around a lot. Looked up reviews comparing this model to the XM5 and didn't see much of a difference. She just liked the design of the XM4 more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhillipT,
Amazing! We're glad that your girlfriend is enjoying the noise canceling function, fit, and design of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awesome sound quality with android ldac support.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome first time , heard a lot about them. Very happy with sound quality especially if you have a android that supports LDAC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GuillermoC,
We are really happy to hear that your first experience with these headphones has been so awesome! It is great to know that the sound quality is standing out to you, especially when taking advantage of LDAC support on your Android device for a high-resolution wireless listening experience. These headphones are designed to deliver industry-leading noise cancellation alongside that premium audio, and we are thrilled they are living up to the hype.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Recommend for hyperacusis
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these to help with hyperacusis and auditory processing issues and I recommend them. The active noise cancelling is great and surprisingly adjustable through the app (which you need to download to use them). I wear these every day and they especially help in places that are loud or have a lot of background noise. They are comfortable and the battery lasts a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AveryD,
Thank you for your recommendation and we are delighted to hear that the noise canceling feature of our WH1000XM4 was able to help you deal with hyperacusis. Also, having a long battery life and comfortable design, listening to music is enjoyable. We will do our best to create more products like this that can help and entertain our valued customers. Thank you for choosing Sony! - Marco
- Pros mentioned:Bass, Comfort, Sound quality
Smooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesone head phones comfortable really nice base is perfect and quality is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JerryB,
Perfect! We are truly happy that you are satisfied with the audio quality and comfortable design of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Battery life, Sound quality
Sony > Beats
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.better sound quality than Beats. had been using Beats solo and studio prior to this but converted to using Sony now. this product has superb battery-life and better design for wearing all day. Sony > Beats seriously!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi boomboomroom,
You made the right choice with these Sony WH1000XM4 headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality, Weight
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously the best wireless headset. It’s lightweight, comfortable, and the sound is absolutely the best. We have compared to other headsets such as Arctic series and Razer, and these beat those out by far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi latishaw24,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Comfort, Sound quality
Great over the ear headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty good. They cut off all the sound around you. Nice deep bass. Pretty comfortable. Connect to my Samsung galaxy S 21+ and my Apple iPhone 12 pretty easy.I think they are worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mojosoul, That's awesome! We're truly please to hear you're happy and satisfied with the features, comfort, incredible sound quality, and overall performance of our industry-leading, Noise Canceling headphones WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
The features are actually good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was between this and a set of Bose headphones, and for the price these were at during purchase, the amount of features were hard to say no to. In store, Bose seemed more comfortable, but I adapted to these very quickly and love them. I can wear them for hours on end and not hear my husband be loud when he games :).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flan, You made the right choice. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Midnight Blue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific sound quality and excellent noise cancelling. Battery life great. Very comfortable and adjustable. Nice blue color. Handy case with all the extras you will need.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NewHP, Awesome! We are so glad to hear that you are happy with the overall performance of your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Sony-Wireless noise-cancelling headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is good, noise cancelling is supper! Battery life is amazing and it charges very fast. I will and have recommended this to family and friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your wonderful review of the Sony WH-1000XM4 headphones, KyleM!
We're thrilled to hear that you are enjoying the superb noise-cancelling feature, impressive battery life, and fast charging capabilities. Your recommendation to family and friends means a lot to us. We appreciate your support and are delighted that our product has met your expectations.
Enjoy your listening experience, and thanks for choosing Sony!
Gus
- Pros mentioned:Battery life, Sound quality
In love with these headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful pair of headphones in design and sound quality. I absolutely love these and it’s noise canceling especially for painting or studying. If my current ones broke I would definitely buy them again despite the price. The battery life is excellent as well. I always forget to charge my devices and then only realize until they are at a low percentage but with these, they last me so long without charging them. I’d say about 2-3 days of use for about 4 hours each day which is how I use them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CrystalM,
Thank you for the 5-star rating and we're glad to hear that you love the sound quality, battery performance and industry leading noise canceling of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound qualityCons mentioned:Connectivity
Sync with me Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how this fits on my ears, it's comfortable and sounds good. The problem is when I have it connected to my tv, the audio and connectivity will have a delay sometimes and I have to either turn the headphones off or go through the sounds menu back to the headphones again to have it in sync again. Hopefully this is just a blip.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deevs, Thank you for the awesome review! Good to know you love the comfortable fit and great sound quality of your new headphones. The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these as a gift for myself and find the quality of this headphone set very good. Comfortable on ears and clarity of music is very good! Perfect to listen to my own music without disturbing others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QueenBee, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Sound quality
Sound Amazing but…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had doing so much on what headphones would be best for me I’ve tested out almost every mainstream headphone the Bose , Beats , Apple & of course Sony I honest feel like these headphones sound the best out the box without Eq , the bass and tremble & balance it’s great for my eyes thr only issue I have with these headphones and maybe it’s most headphones is the comfort level I would give a 3out of 5 because the ear cushion is tight causes my ears get fatigued after long hours of use .Overall amazing headphones I would recommend especially when they are on sale !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, JohnO! We're delighted to hear that after trying numerous headphones, you've determined the WH-1000XM4 offers the best sound quality right out of the box.
Our goal in designing these headphones was to provide a premium audio experience with an exceptional balance of bass and treble, so it's fantastic to know you're enjoying their performance.
However, we are genuinely sorry to hear about the discomfort you've experienced with the ear cushions. We completely understand that comfort is a critical factor, especially for those extended listening sessions where one might want to immerse themselves in their favorite music or podcasts for hours on end. We sincerely apologize for any inconvenience this discomfort may have caused you, as our intention is to ensure a pleasant and enjoyable listening experience for all users.
Your willingness to recommend these headphones to others means a great deal to us, and we are grateful for your support and confidence in our product.
Once again, thank you for choosing Sony and for sharing your valuable feedback with us! We hope you continue to enjoy your WH-1000XM4 and that they enhance your listening experiences in the future.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Excellent headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and solid ANC, a good budget option
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, DavidO! We are so happy to hear that you are enjoying the excellent sound quality and solid ANC of your WH-1000XM4 headphones. We developed these headphones to provide a premium listening experience with industry-leading noise cancellation, all while being a great value for our customers. We're delighted to know you're happy with your purchase. Thank you for choosing Sony! Best regards, Gus, Sony Social Media Team.
- Pros mentioned:Comfort, Sound quality, Weight
Best noise cancelling headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the WH1000XM2. Headphone is much lighter and more comfy than the XM2. Sound quality is almost the same, but noise cancelling is definitely better. Can't wait to fly again in a plane to really test these out.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Great to take on loud planes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and top-notch noise canceling Slightly more comfortable Improved voice calling Pairs with two devices at the same time New Speak-to-Chat mode Upgraded Bluetooth system-on-chip Good battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wurz, Thank you for this detailed review of the WH-1000XM4! Good to know you're enjoying the overall features and improvements of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
He loves it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son now 15 goes thru a pair of headphones every 1 -2 years. I used to pick them out for him but now he checks for reviews and compares features available against features he likes. Between comfort, connectivity and the case he’ll tell me something else he’s found about these that he likes. The option to go wired or wireless
I would recommend this to a friend- Pros mentioned:Sound quality
Good upgrade!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphone, upgraded from the XM2s. While it isn't a huge gain, I had a gift card so I used it to upgrade and it was worth it. These fit a lot nicer and sound a little better, and I think the ANC is better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gokujou,
Awesome! Good to know that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph