Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
beautiful design and premium sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking headphones. Online they look more pinkish, and I really didn't want that. But in person its a much more premium stone grey collor with nice gold accents. It looks less feminine in person than it does online. Probably the best noise cancelling. I can't hear a thing and the multidevice connect is nice because i can have both of my pcs connected to the headphones at the same time. Sony's app is really helpful too as you can have every device there so you can quickly jump to all of them when you need to. The battey life though is the best, especially since i am always forgetting to charge up my stuff i don't have to worry with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nate,
Awesome! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
The best headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality of these headphones are very breathtaking. You can hear the bass flow through your heart with every beat. Another thing, the noise cancellation is very outstanding. You can't hear absolutely anything with these headphones which is very amazing if you're in a public space. Overall very amazing on every aspect. They won't let you down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello OscarG,
Wow! Thank you for sharing your awesome feedback about our Sony WH1000XM4 headphone. We are very happy that you are pleased with the audio quality and noise canceling capability of the headphone. Thank you for trusting Sony! - Marco
- Pros mentioned:Bass, Battery life, Comfort
Best bass and comfortable
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best bass of all the comparable headphones on the market. Very comfortable to wear and good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pasdormi, Good to hear that you like the battery life, comfort, and audio quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Long lasting battery life.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is very comfortable compare to beats and the sound quality is great. Battery life is insane
I would recommend this to a friendBrand response from SonyListens
Posted .Hi flamingobakery, Thank you for your awesome review! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great noise cancellation! I’ve had them 3 years now and they are still in amazing condition
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
The features are actually good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was between this and a set of Bose headphones, and for the price these were at during purchase, the amount of features were hard to say no to. In store, Bose seemed more comfortable, but I adapted to these very quickly and love them. I can wear them for hours on end and not hear my husband be loud when he games :).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flan, You made the right choice. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Comfort
Best headphones ever - I own 2!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these!!!!! Comfortable, so easy to connect, easy to store, durable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmmaA,
Thank you for sharing your positive experience! We are delighted that you find the WH-1000XM4 headphones comfortable, easy to use, and durable.
Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the noise cancelling feature works well, the battery life is good on them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, IsaacB!
We are so pleased to hear that you are enjoying your WH-1000XM4 headphones!
It's fantastic to know that the industry-leading Noise Cancelling feature is working well for you, providing the quiet space you need. We're also glad the good battery life is keeping your music going!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound qualityCons mentioned:Touch controls
Really good but can do without the touch buttons.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good, love the fact it uses USB C like all my other devices and allows wired audio cable for my desktop that doesn't have Bluetooth. Noise cancelation and battery is pretty impressive. Can do without the touch buttons, the slightest bump pauses, skips... the music/Video.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allen808, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We also took note of your feedback as this can help improve our products in the future. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have ear buds but these Sony over the ear are much more comfortable for long wearing. Sound quality is very good! Battery life is extremely exceptional!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shopper! Glad to hear that you are happy with the sound quality, battery life and comfort of your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great quaity
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound on these headphones , love how there is added settings to choose from depending on what mood of the song you feeling in how you can adjust the sound , and Leather on ear feel premium so its easy on the ears for a long period , overall great experiance , and would buy again if needed another pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, we're glad you love the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Great buy, great fit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So comfy, such great sound. I love how easy they were to pair and use immediately.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeatherP,
We are thrilled to hear how much you are enjoying the comfort, sound quality, and seamless usability of your WH-1000XM4 headphones! We specifically engineered the earcups for all-day wear and designed the quick pairing feature to get you immersed in your music immediately.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
It doesn’t get any better than this
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, hands down this is the best pair of cans I have ever had. Had a chance to try everything at it and it just works. Sound and noise cancelling is tops in its class. The only thing I would knock is possibly the build quality (it is light for a reason). However, that could also be a positive because you can wear these for hours and hours and not have to worry about fatigue. I had fatigue issues with a Bowers & Wilkins set I use to have. The best build quality of them all, but it was a bit heavier. As long as you take care of these Sony cans, use the case always for storage, you shouldn’t have a problem. Enjoy these. Sony just keeps getting better and better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chinnman, you definitely made the right choice with these headphones. It will definitely be worth it. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
xm4>airpod
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.oh how i love these piece’s of machinery they’re great on the ears and sound wonderful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyriderlol,
We absolutely love hearing this! It's fantastic to know you enjoy the Sony WH-1000XM4 so much. We design them not just for wonderful sound but also to be great on the ears for long listening sessions. Thank you for the 5 stars and for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
Love them!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good! Watched some influencers use these headphones, and not only are they great for aesthetic purposes, but sound performance wise their outstanding!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user228589, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Best headphones I've ever bought!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great pair of headphones. My only complaint from it not being perfect is the bass. I have played around with the app settings for the equalizer and can't quite get it to my liking. I listen to a wide range of music (from hip-hop to rock). I had a previous set of Sony headphones that were very bass heavy but the overall clarity of those were trash. These hands down blow them out of the water. Since the weather is getting colder, will see how the touch controls work outside. I know the XM3 had issues with the touch controls. Hopefully don't follow in the same footsteps. Oh yeah, another thing on these being perfect. Phone calls on these are crap. I've only had 2 calls on them and both of those were horrible. Both ends sounded like we were lost in a tunnel. Not sure if it was my end or the other person. Perhaps an update will fix this. Not a big deal because I don't use these for phone calls really anyway. Mostly for working out and casual listening. Besides those 2 complaints, I would definitely recommend these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi stilltrell, we appreciate your in-depth review of the headphones. Your feedback about its bass quality and call quality is greatly appreciated. Make sure to always check the Sony Headphones Connect app for software updates to improve its overall performance. We also hope you'll have a great experience using these headphones in cold weather. Just remember to use it with caution. Thanks for your review and for choosing Sony. ~Ralph
- Pros mentioned:Sound quality, Weight
Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome wife loved it light and blocks sound when using
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JPLeon,
Thank you for choosing Sony!
We couldn't be happier to hear that your wife loves the WH1000XM4 headphones. Knowing they are both lightweight and effective at blocking sound makes us proud to provide a product that enhances everyday moments. Thank you for sharing this wonderful feedback!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality, Weight
Beautiful Clarity
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound well balanced, light weight no wearing fatigue. Long battery life. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimmyG,
Thank you for the purchase! We're happy to hear that you like the sound quality, battery performance and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Good product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, noise cancellation works very well, the battery is very good too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BY13,
Awesome! Thank you for purchasing our Sony WH1000XM4 and we are truly happy to hear your satisfactions on the noise canceling feature, comfortability and battery life of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These head phones are amazing, the sound is perfect, the battery life is good, and the fit is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AyanaM, Thank you for this amazing review of your WH-1000XM4. We're glad you love the exceptional sound quality, amazing battery life, and overall fit of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thanks for choosing Sony! -Jess