Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Beyond Impressive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started enjoying right out of the box. Have owned Bose noise cancelling, JLab in ear, Apple wired and in-ear wireless. When it comes to hearing all the nuances of just music, these are hands down my fave. So many options that it takes a little time to learn all it will do. Gotta tackle dealing with "Alexa" smart home devices next. My first time with a Sony product and looking forward to many more. Long life between charges - a huge plus. Don't buy anything until you try these. Highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayster, Thank you for the 5-star rating! You've made an excellent choice. We're glad you like the newest features, incredible noise canceling, and long-battery life of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better sound than my audeze maxwells Wish i could use em for gaming
I would recommend this to a friend - Pros mentioned:Comfort
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my first pair of Sony headphones. Very good to listen casually. I do workout in these from time to time and they are still holding up. Just gotta make sure to wipe it down since it can get very sweaty and wet. I guess if you want it to last longer then i recommend not working out in them. The cups themselves are very very soft and comfortable. I know that when getting helix piercings you shouldnt wear over-the-ears headphone, but i still wore these a week after I got my helix, I cant go without music in public and i hate playing music thru my phone speakers. It didnt irritate my piercings for at least 2-3 hours, which im surprised because my hyperx headphones hurts but these dont.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaiYee, Fantastic! We're thrilled to hear that you find these headphones comfortable and suitable for casual listening, even with helix piercings. Your advice on wiping them down after workouts to maintain their longevity is very practical. While these headphones are not specifically designed for intense physical activities, it's good to know they are holding up well for you. We appreciate your feedback and are glad you are enjoying your music experience. Thank you so much for sharing your detailed review of the WH-1000XM4 and for choosing Sony! - Romeo
- Pros mentioned:Bass, Battery life
Would recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality and bass is as perfect as can get. Would recommend this headphones where it’s for personal uses or for travel. Great battery life and great app to adjust the equalizer and sound quality of the headphones to your likings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benjamin, Thanks for the 5- star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Love them, but they are too big for my head
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really really love the sound of these, the features, the noise cancelling, everything. The only issue is my head might be a little too small because the end up being held up by my ears and that grts uncomfy. Trying to see if I can make them work or if I need to take them back and try to find some that adjust a bit smaller to my head. Ive had to put a sock underneath the headband part so it doesnt hurt my ears, they are super comfortable when they sit right though!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BadDecisions,
Thank you for sharing your feedback and we are truly happy to hear that you are satisfied with the sound quality, noise canceling capability and other features of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
a bang for your buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my go to’s for the gym, absolutely stunning audio. so much to unpack and things i haven’t discovered yet. the companion app is also really really good. good bang for your buck
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rxmeo,
We are beyond pleased to hear that you are enjoying such high-quality sound fidelity and that these headphones are your preferred choice for physical activity!
It's also wonderful that you find the companion app highly functional. We strive to deliver superior performance and features at an exceptional value, and we appreciate you recognizing that achievement.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones that provide good sound. The charge time is quick and the comfort is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JustinH,
Thank you for choosing Sony!
We're glad to hear you are enjoying the excellent sound quality, quick charging time, and superior comfort. The WH-1000XM4 is designed to deliver an outstanding audio experience, seamlessly integrating ultimate convenience and comfort. We are confident that you will continue to appreciate these features.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Like no other!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones are the best out there no cap, You will like the features that it has, super responsive and best noise canceling out there, literally BEST ones, I cannot hear what's happening out side with like 10% of volume, this will blow your mind, and when you want to speak to someone it will turn on the mics pretty fast, super responsive, this is the best purchase you can make mh friend, hope you will like thrm too, you cannot go wrong, 3D audio will teleport you to that specific place that you are hearing!!! They feel like a pillow too super satisfied with them!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcoCol, Thank you for the amazing feedback on your experience with your WH-1000XM4. We're thrilled you're enjoying the noise canceling feature, speak to chat function, 3D audio, and comfortable design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Solid choice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're solid. I really wish they had buttons though, I need to press a button not swipe, i still haven't figured em out. But they definitely shut out the noise, maybe a bit too well honestly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi cMoney,
Thanks for sharing your honest thoughts with us about the WH-1000XM4 headphones!
It is fantastic to know that the noise canceling is working so well for you.
We totally hear you on the touch controls; switching from physical buttons to gestures can certainly take a little bit of practice.
Thank you for choosing Sony and sharing your feedback.
Warm regards,
Estefany
- Pros mentioned:Battery life, Comfort
Perfect for a college student
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love these headphones they are perfect for me! I am a college student and I needed something for comfortable for long hour studying and using them in the library. They’re perfect for what I need their is not a lot of sound bleed, they sit comfortably, and the battery life is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daddydam, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
The best choice for over-the-ear Noise-Cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones, the reason I went with this brand and model is a recommendation from my son, as he has a pair. He was not wrong, they are comfortable to wear, play sounds precisely, and the noise cancelling is absolutely perfect! When I use noise-cancelling its like I've been transported to a quiet zone made just for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi welldone,
You definitely made the right choice! We're thrilled to hear how much you love the amazing sound quality, comfortable fit, and noise canceling features of your new headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
These headphones rock!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time spending a moderate amount of money on some good audio quality headphones. The connectivity is great and easily interchangeable with all your devices witch was a huge plus for me to be able to switch between my PC and phone. It will automatically switch for you if hooked up properly. I was really curious about where noise cancelling headphone tech was and this was a great example. Almost all ambient noise is blocked out from these especially if the ambient noise is from a distance. The closer it is the more easily it will still be picked up which is great if someone is trying to talk near you, you will still hear them unless the volume is completely blasted. Having kids these help out great for when they are watching tv or playing and having fun and instead of being frustrated i can still enjoy my content. I do not have a lot of other headphones to compare these to but the sound quality far exceeds any headphones I had prior even earbuds. They have extremely punchy and strong sound. You can get them to your desired genre preference using the app it comes with, Amazing high quality headphones at a reasonable price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CalebS,
Awesome! We're glad to hear that you like the noise canceling, quality and price point of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Creaky hinge, but second pair is great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the first pair due to creaking at the hinges. New pair seems to be holding up well. Noise cancelling and sounds quality are top notch! Comfort and battery life are great too. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, We are glad to hear that you are now enjoying your replacement WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Sound quality
Gamers choice real 3D audio for VR and online FPS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're like me and you want headphones that have real 3D space audio for video gaming look no further. Before buying these I tested a few other wireless headsets but I can say that only these accurately depicted where enemies were coming from. Also these headphones are amazing for using with the Meta Quest 2 via bluetooth. You'll be even more immersed in whatever you're doing in VR with the rich audio quality and deep bass these provide. I love them and I'm sure you will too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ReyTorres,
Awesome! We're glad your are enjoying your XM4 headphones especially in gaming. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Bass, Sound quality
Buy, dont wait
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very good quality! I even use them for gaming on the playstation sometimes becasue of the bass. I really like that these are noise cancelling, but also let you have the option to hear your surroundings. I wouldnt purchase them if you work out becasue they are not water proof and not really for sweating. I should of bought these sooner tbh.. Highly reccomend them, also got them on sale. Oh and the app for these headphones could be better but they constanly update it so its not an issue so much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phoenix325527,
We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about the app is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm by no means an audiophile, but I think they sound as good if not better than Bose QuietComfort IIs. The deciding factor, though was the battery life. They advertise 30 hours, and I've found it to be a bit conservative. At medium volume I'm able to get 32-35 hours per charge. The call quality is also very good. I work in some noisy areas and according to the folks I'm talking to the audio quality is quite good. Better than my plantronics voyager. These are pretty expensive, but if the battery life holds up it'll be worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. They connect super fast and sound great! We replaced some Bose headphones, but so far we like these better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CandiceA,
You made the right choice upgrading to the Sony WH1000XM4! We're glad that you like the connectivity and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Great just. It for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have them a 5 even though I returned them. Let me explain. They sound freakin amazing and the features are awesome. Again the sound quality is probably the best out there and I have tested Bose 35 and Beats 3. Of the 3 I kept the Beats. They get louder and the base is outstanding. With that being said the Sony sound crisp and clear. They don’t get as loud but they do out out the sound. It has a EQ which is nice but not that big of a deal to me. You won’t go wrong with the Sony but if you want a louder set go with the Beats.
I would recommend this to a friendBrand response from SonyListens
Posted .HiHealthforlife, Thank you for the 5-star rating! While we're thrilled you like the amazing sound quality, deep bass, and industry-leading noise cancelation of the unit, we regret to know that it had to be returned. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
- Pros mentioned:Battery life, Sound quality
Life changing for traveling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality. Tried the Bose quietcomfort initially and returned them for these instead. I used them on a trans Atlantic flight and it was incredible, couldn't hear the airplane at all. Battery seriously lasts FOREVER and the foldability is very convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MACADELIC, we're glad you like the sound quality, noise canceling feature and battery of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Bass, Sound quality
The best wireless noise canceling headphones today
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound for a noise canceling headphone. I use it both wired and wireless and the sound is great. The bass is a little boosted, but it is pretty clean. I have heard negatives about the controls, but I had a pair of XM2s and I feel this are just a tad better. I got these at the $248 sales price and that made the value excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pkorn, we're glad you like the sound quality of our industry-leading noise canceling headset. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl