Customer Ratings & Reviews

Hello, Ahmad.
Thanks for the comment; it is really important for us to know the overall experience of all customers, as Sony is always looking forward to improve. We understand the Sony | Sound Connect app is not available on Mac devices, but it can be found on your iPhone on the App Store. Nevertheless, we are glad you are enjoying the ANC, as the WH1000XM4 is known for its outstanding noise-canceling capabilities, which effectively reduce ambient sounds, and its capability to deliver deep and powerful bass, which can be further enhanced using the Bass Boost feature in the Equalizer settings. Thanks for choosing Sony!

-DiegoV

Hi MalS, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi BW541,

Amazing! We're thrilled that you are enjoying the battery life and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi Linda, it's great to hear that the WH-1000XM4 are helping you drown out surrounding noise! Many users report that the active noise cancellation (ANC) works exceptionally well, particularly with lower frequency sounds, creating a more peaceful listening experience.

Additionally, comfort is frequently noted as a strong point for these headphones, allowing for extended wear without discomfort. If you have any specific scenarios you'd like to discuss regarding usage, or if you're looking for tips on maximizing your experience with the headphones, feel free to ask!

Thanks again for choosing Sony and for being part of our community!

Best regards,
Gus
Sony Social Media Team

Hi OctavioV,

Thank you for the 5-star review! We're so happy to hear that you're enjoying the excellent noise cancellation, sound, and battery life of your WH-1000XM4 headphones. A key feature that makes their noise cancellation so effective is the HD Noise Cancelling Processor QN1, which works in real-time to analyze and process noise signals over 700 times per second. This allows the headphones to block out a wider range of high and mid-frequency sounds, giving you a truly immersive and distraction-free listening experience.

Thanks for choosing Sony, have a great day!
DiegoV

Hi Fhdjekpqpwrjf,

That's fantastic to hear you're on your second pair of WH-1000XM4 headphones! We're thrilled that you continue to enjoy their exceptional comfort, great sound quality, and outstanding noise canceling. Thanks for choosing Sony and for sharing your positive feedback!
-Eliab

Hi FrankR,

We couldn't be happier to hear that you are enjoying the great sound and nice bass from your Sony WH-1000XM4 headphones, and that they hold well on your head even when you are working out!

Thank you for trusting Sony.

Regards,
Dominick

Hi DavidM, we're glad you like the noise canceling feature of our product. We understand your feedback regarding the volume level and built of your Sony unit. The WH-1000XM4 headphones are generally well-regarded for their performance and features. For low sound level, please follow this link:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html?search=volume%20level

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony! ~Earl

Hi PopT,

We are sorry to hear about your concern. If your headphones are broken, we recommend contacting our authorized service center for further assist you: https://us.esupport.sony.com/support/s/service?language=en_US. Despite your concern, it's good to know that you like the sound quality of your WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.

Sincerely,
Vincent

Hi JacquelineD,
Thank you for your feedback! We are pleased to learn that you find the WH-1000XM4 easy to connect and comfortable to wear.

Just to add, these headphones come with industry-leading noise cancellation and customizable sound settings through the Sony | Sound Connect app, so you can tailor the audio to your liking.
If you feel the volume isn’t quite where you want it, adjusting the equalizer settings might help enhance the overall sound experience.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi ParkerC, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi Dwayne, Glad to hear that you are happy with with the amazing features, battery life and sound quality of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl

Hi CandiceA,

You made the right choice upgrading to the Sony WH1000XM4! We're glad that you like the connectivity and sound quality of the headphones. Thank you for choosing Sony!

-Ralph

Hello Casper, thank you for the five-star rating! We're delighted to hear you're enjoying the WH1000XM4 headphones! We're happy that our industry-leading noise cancellation technology is helping you to relax—and the nice fit is just what you need to keep them on your head while you exercise! Thank you for choosing Sony. Best regards, -Jenn.

Awesome, Jeampy! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Carl

Hi Daniel, Thank you for the excellent review! We're so happy to hear you like the top notch noise cancellation, great sound quality, comfortable fit, and long battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam

Hi AnesiaB, we're glad you love the WH1000XM4 headphones! Thanks for choosing Sony! ~Earl

Hi TrekkieTravis,
Perfect! We're happy to hear that you enjoy your air travels using your Sony WH1000XM4 headphones. Your satisfaction with the noise cancellation, foldable features, long battery life, seamless connection, and overall perform of the unit are greatly appreciated. Thanks for choosing Sony! - Kris