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Customer Ratings & Reviews

Your price for this item is $339.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12170 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 12,170 reviews
  • Rated 5 out of 5 stars

    Definitely recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones. They are great for the gym and for relaxing. I keep them on the tightest setting in the gym and then I will go up 1-2 notches for relaxing. The sound cancelation is awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user971892, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these all the time, literally everywhere. Noice cancelling is great and battery life is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Gorilla,
      That's great! Thank you for sharing your feedback and we're glad that you were able to use your WH1000XM4 all the time and enjoying the awesome noise canceling capability and long battery life of it. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great sound & comfort w/ gauges

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones so far! I have gauges in my ears and I have zero issues with wearing these & the noise cancelling is still pretty good! Too much noise can be triggering for me so these are great to be in a quiet place inside my mind lol I also like the fact that I can place my hands on the outside of the earphones and be able to hear whatever & whoever is talking to me. I’ll never watch anime on my phone without these headphones. IYKYK lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MeanniePerez, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever worn! Noice cancelling is amazing and they are much lighter than AirPods Max

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TylerJ, Great! Thank you for sharing your feedback and we're glad that you like our Sony WH1000XM4 for having an amazing noise canceling capability and lightweight design. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great noise canceling headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect pair of noise canceling headphones. Super comfortable and sound quality is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AidanD,
      Perfect! Thanks for sharing your review and for the 5 star rating! We're glad that you are pleased with the noise canceling capability, comfortability and sound quality of our WH1000XM4. Thank your for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Comfortable fit, super sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful sound, easy bluetooth hookup, comfortable fit, long battery life, nifty carrying case.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichaelW,
      Perfect! We're very happy that you are enjoying the wonderful sound quality, comfortability, long battery life and easy Bluetooth connectivity of our WH1000XM4 as well as the nice carrying case. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best Headphones ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best over ear headphones I have purchased to date. These have better sound, bass, volume and clarity than all my other headphones/ earbuds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EddyShed,

      Perfect! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Spectacular!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and unbelievable bass, crystal clear and state of the art noise reduction. Spectacular head phones, best I’ve ever bought!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephB,

      That's awesome! Thank you for the purchase and we're glad to hear that you like the bass and clear sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Definitely the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them! Use them daily for the gym and haven’t charge them in in about 3 weeks! And I’m listening to them daily for about 2 hrs straight! Battery life is amazing and the sound is top notch

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DianaC,

      We're really happy to hear that you love your Sony headphones and that the exceptional battery life keeps you going for weeks—especially with daily gym sessions and hours of listening! Thank you so much for your fantastic 5-star rating, and it's wonderful that the sound quality is impressing you every day.

      Thank you for choosing Sony—wishing you a vibrant day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelation. Often times I forget I have these headphones on. They're so comfortable, even when I'm wearing glasses.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmericaM,

      We appreciate the 5-star rating and we're glad to hear that you like the noise canceling and comfortable design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to her behavior and her location. Using the Sony Headphones Connect app, Ambient Sound Control lets her adjust the volume of background sound and gives her the option to allow voices alone to be heard. Meanwhile, the Equalizer lets her customize sound levels to suit her music. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great sound, good feel.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do enjoy the sound and the noise canceling feature. I like the “tap to turn on or off.” The “stop playing when speaking” feature is nice and helpful, except when you have a tendency to sing along haha! You’ll be really into a song and accidentally start to sing and the music shuts off. Maybe a good thing when youre in public? Haha! I do lovethe stylish keep-case with the rose gold zipper pull.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinWilliam, Amazing! We're very happy to hear you're enjoying the great sound quality, noise cancellation, and cool new features of your Sony WH-1000XM4.
      Note:
      The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident.
      You can also use the “Sony | Headphones Connect” app to switch between enabled/disabled, change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends. Hope this helps!

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony headphones review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite headphones so far. The sound quality on these is superb and it gets me immersed in my music no problem.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ARES, thank you for the five-star rating! We're delighted to hear you're enjoying the WH1000XM4 headphones because of their exceptional sound quality. Thank you for choosing Sony! Best regards, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphone for Students

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a student using Sony WH-1000XM4 from last 3 days, I must say these headphones are the best. I used to have XM3 before but I think it is worth upgrading. Here are some features I liked about new XM4: - Multiple Device Support - Auto pause/play - Speak to Chat (Loved It!) - Best in class noise cancellation - Best sound quality - Different modes based on activity like sitting, walking, running, etc. I would recommend this headphones to every student/professional who is reading this review.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi medhairya,

      Great! We're happy to hear that upgrading to the WH1000XM4 was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Incredible quality and comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to buy these instead of the AirPods Max - everyone was comparing AirPods Max to these Sony headphones. I can see why. The sound is incredible, setup is super easy with the app (on iOS), and it pairs with everything I own pretty easily. The noise canceling is really impressive. I didn't realize how much noise there was around me. Perfect for when I'm working and watching TV. Seriously, try pairing these to a smart TV with bluetooth and you won't be disappointed - it's like having a massive theater in your ears. They are pretty comfortable to wear, though after a few hours I noticed a bit of discomfort on the top of my head. Overall, not bad though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmperorZona,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about its design is greatly appreciated. Make sure to adjust the headband for optimum fit and comfort. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Near Perfected Silence.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best comfort and Noise cancelling I have experienced. Took these camping and cancelled the rain fall on the tent and my roommate's snoring next to my face. Noise cancelling is so good you'll have to think when you breathe.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi somchay1851, Great! We're glad that you are enjoying the noise canceling feature and comfort of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great headphones

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    Best Buy Employee
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. Great sound quality, great noise cancelling. Can connect to 2 devices at once. Battery lasts a long time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulianC, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and good noise cancelling - very happy with this.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FawziaA,
      Thank you for your purchase! We're delighted to hear that you are happy and satisfied with your purchase. It's nice to know you are enjoying the superb noise canceling capability and comfortable design of our XM4 headphone. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling, audio quality, and controls in a more affordable package

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, MiguelM,

      Thanks for the review and the 5-stars rating! It is truly wonderful to know how much you are enjoying your Sony headphone's top-technology features! With up to 30 hours of battery, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!

      Thanks for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    XM4

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's actually great. Sound quality. Really comfortable when worn.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome! You've certainly made a great choice, Abel! We are truly happy to hear about your satisfaction with the amazing sound quality, very comfortable fit design, and superb performance of your WH-1000XM4. Thank you so much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Love them!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise canceling and adjust well!! The app is also very easy to Navigate it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MilaC, Amazing! We're glad that you like the noise canceling and use of headphones connect app. With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US