Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10892999
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great value!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. Great noise canceling features! Use it everyday while at work and can’t hear anything outside of my music. Comfortable on the ears as well. Travel case makes it easy to carry.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quita, we're glad you like the noise canceling feature and comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Best Ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Apple AirPod Max’s before these and hated them. Far too heavy, wouldn’t stay on my head and gave me headaches. These, however, are a dream! So comfortable, incredible audio, just a fantastic set of wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jras, You've made an excellent choice! Thank you for purchasing the Sony WH-1000XM4. We're glad to hear you like the comfortable fit and incredible audio quality of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Softest, Most Comfortable to Wear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wear glasses, and find most standard headphones uncomfortable. These are excellent for form fitting softness. The sound quality is great. My only issue with them is the headphones smell like chemicals. That's a deal breaker for me, but not for my spouse.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Renej,
Thank you for taking the time to share your feedback. We're very glad to hear that you find the WH-1000XM4 headphones comfortable, especially while wearing glasses, and that you're enjoying the great sound quality. We are truly sorry to hear about the chemical smell you experienced. That is certainly not the experience we want for our customers, and we understand why that would be a deal-breaker for you. We take the quality and materials of our products very seriously, and we'll be sure to pass your comments on to our product team for review.
Thank you for considering Sony products!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Most Comfortable Headset with great sound quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headset! What a comfort while wearing it , and excellent sound quality. Noise cancellation feature is excellent.Another great product from Sony and addition to my collection!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nasub, perfect! We're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Best headphones ive had
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these coming up on 2 years and they still work like the day i got them very good quality and very durable.
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Great sound and battery life
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life seems good even after over a year of daily use. Wish I would have gone up to next model where you can connect to 2 Bluetooth and switch between. Only complaints are that when charging and using 3.5mm jack there is some feedback, and the rest pieces didn't allow much breathing for long use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jmjcp, we're glad you like the sound quality and battery life of our product. We're sorry to hear that you have an issue with your SONY unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752842.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Fantastic purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfortable over ear, and was a tiny bit less expensive than some of the other options I was considering. Very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ToddjV,
Thank you for your purchase and for your feedback. We're very happy that you are comfortably enjoying your favorite music with our XM4. We're glad that you appreciate the sound quality and comfortability of the headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound qualityCons mentioned:Price
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with high quality feeling of materials used. Features are fantastic and I love the noise canceling feature. I didn’t pay the full price since I got them on sale. Felt regular price was a bit high, I recommend to wait for sale price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ulyie, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Sound quality
Amazing Sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. My priority when doing just about anything. Love the volume, bass, noise cancellation and no shocking when sweating.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pinktacular, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
XM4’s are awesome!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. The sound it great. I had to use the eq to clear up a few things, and the app was kinda buggy until recently. Overall great value, and you will not be disappointed. I miss some of the functionality because I have an iPhone, but overall I’m happy with them. They do get warm around the ears after about an hour or so for me, but I have yet to find a super comfortable over the ear headphone. Don’t like the touch controls, or the custom button.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raymone,
We're glad that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Make sure to download the latest software version of the headphones and Sony Headphones Connect app for optimum performance. Your feedback on these headphones is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones, good sound, stylish design, easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AriEp, Amazing! We're thrilled to hear you like the good sound, stylish design, and ease of use of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Birthday Gift for Myself
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am in love I treated myself to these for my birthday. It was a richer clearer sound. A single charge lasts awhile. My only complaint would be I also have Samsung buds pro, and i like that when i start talking it lowers the sound and starts back playing soon unlike these that take longer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamsungHoarder,
We're glad that you like the battery life and sound quality of the headphones. Your feedback about the Speak-to-Chat function is greatly appreciated. We hope you continue to enjoy the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Perfect for people with sensory issues!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1,000/10!!! I would 100% recommend. I was between this and the AirPod Pros, and I love these. They’re so comfortable and they’re more affordable. I’ve had them for almost 2 years now, and I still love them so much. Their battery life and sound quality is still good, but my favorite is the noise cancellation and the comfort. It fits around my ears instead of on them, and the ear pieces are so plush and comfortable. As someone who has sensory issues, these are perfect. I got them for grad school and continue to use them often.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JessicaH,
Thank you for choosing Sony!
We're elated to hear that you’ve enjoyed your WH1000XM4 headphones for nearly two years and that they continue to deliver great battery life and sound quality. Your appreciation for the noise cancellation and comfort, especially given your sensory needs, means a lot to us. Knowing they’ve been a reliable companion throughout grad school and beyond truly makes our day. Thank you for sharing your experience and recommendation!
Best regards,
-Fred
- Pros mentioned:Sound quality
Great head phone’s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and tunes out noise pretty great. Great fit for the price .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElizabethW, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Sony Wireless - Top Notch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH1000XM4, There are a lot more people with far more experiencr then I. My last pair of wireless where okay as long as you werent moving around, These Sony's are unbelievable in sound quality and Noise Cancelling. I have yet to run the battery down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveH, Great! We're pleased to hear you're enjoying the incredible sound quality, noise cancelation, and long-lasting battery life of your new Sony Headphones. ntelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
old lady approved
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter wanted one and then I bought one about a week later. Yes they are expensive hence why the best buy credit card came in handy. I have always been a Bose kinda girl and never even tried Sony. EVER! I am not even a fan of the look but I am taking continuing education at the college and I like to study in the campus center and that place is so loud. The students are always yelling and while the amount of people help me stay focused the noise does not. These headphones are amazing they knock out all the noise. The really fun part is when you go to talk the music stops and you can hear the other people without having to remove them
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful, ErinnE! We're happy to hear that you and your daughter are enjoying your new Sony XM4 Wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Craig
- Pros mentioned:Sound quality
Good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, good noise cancelling. I can’t hear my roommates loud keyboard anymore
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy,
We are really happy to hear that your new headphones are providing the peace and quiet you need to focus!
The industry-leading noise cancellation in the WH-1000XM4 is specifically designed to filter out a wide range of frequencies, including those sharp, high-pitched sounds like a clicking keyboard. By using our Dual Noise Sensor technology and the Integrated Processor QN1, the headphones can effectively silence the world around you, allowing you to stay fully immersed in your music or work without any external distractions.
Thank you for making Sony part of your daily listening.
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Noise cancelling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. Very comfy and i like the color. Me and my wife share them on ipads to nintendo switches. The bluetooth range seems great to.My first pair of noise cancelling so i dont have much to compare them. But works for what we use them for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi King, Great! We're glad that you like the noise canceling fucntion, comfort, and color. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found these headphones to be very comfortable. They work as advertised. The volume control on the right earcup needs a little work but they are quite satisfying. I would recommend them over the apple iPods max as the max is much heavier. The app works very well. Noise canceling is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hermanh, excellent! We're glad that you love the comfort, controls, app, and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Incredible sound cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are incredible headphones; the noise cancelling has to be heard to be believed. It makes plane journeys much more tolerable. The battery life is amazing too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BreakEvenFlame, we're glad you like the noise canceling and battery of our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl