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Customer reviews

Rating 4.7 out of 5 stars with 12571 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,700 of 12,567 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony Wireless - Top Notch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony WH1000XM4, There are a lot more people with far more experiencr then I. My last pair of wireless where okay as long as you werent moving around, These Sony's are unbelievable in sound quality and Noise Cancelling. I have yet to run the battery down.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaveH, Great! We're pleased to hear you're enjoying the incredible sound quality, noise cancelation, and long-lasting battery life of your new Sony Headphones. ntelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONY Noise-Cancelling HEADPHONES

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best for the money. I was in flight with a person using these headphones and I asked about them. He said that the SONY were the best. I went to Best Buy and tried Beats, Bose, and others and when I put on the Sony I could not believe the difference. I see so many on the Plane with Bose and think they just went with a name. Listen for yourself and you will agree SONY is the BEST.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BabyBoomerGuy, Awesome! We are glad to hear that you are enjoying the sound quality of your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Perfect headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase this year. Noise canceling is prefect, sound is customizable, and battery lasts over a day and charges super quick. Seamlessly goes between my phone and laptop within 5 seconds of playing sounds when swapping between devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Meli805,

      You made the right choice! We're glad that you are enjoying the noise canceling, sound quality, battery life, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best on the Market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will not find better noise canceling headphones on the market. They really get rid of all ambient noise and the battery means you can wear it all day without having to worry about recharging it. And the bluetooth connection is incredibly reliable. There really is no reason not to get it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi david,

      Awesome! We're glad that you like the Bluetooth connectivity and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and long lasting battery. The product is sturdy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulianS, Thank you for the 5-star rating! We're glad you are impressed with the build quality and battery performance of the headphones. Enjoy and thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 4 out of 5 stars

    Dear Headphones: Stop listening to me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound plus lighter and more comfortable than previous generation. My complaint: the xm4 keeps listening to me and pauses the audio every time it thinks I'm talking, such as when I cough or breathe. Please show me how to disable this useless feature!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JohnN,
      Thank you for sharing your feedback and while we're glad that you like the comforatbility and audio quality of our WH1000XM4, we regret to hear that you are having this issue. Please allow us to help so you can enjoy your XM4 without any problems.

      You may find this link helpful.
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html

      The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Best Buy always has availability at a store near me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulietN,

      We are thrilled to hear you enjoy the great sound of the Sony WH-1000XM4 headphones! Achieving exceptional audio quality is a core focus for us, and we are delighted that your listening experience has been so positive.

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good buy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sounded very well and the fact that it was comfortable is a plus. Most headphones hurts my head or ears, and this one do not. Great buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HannahD, That's great! We're delighted to hear you like the superb sound and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Lawn care, headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased these because I had wore the old ones out. I use them in my lawn care business so they do take a rough ride a lot. Happy with the sound quality of my new set.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ShawnJohnson,

      Thank you for your fantastic review of the WH-1000XM4 headphones!

      We're thrilled to hear that you're a returning customer and that your previous pair stood up to the demanding conditions of your lawn care business. It's great to know that the new set is also meeting your expectations for sound quality, even with the rough ride they take.

      We're delighted that the WH-1000XM4s continue to be your reliable choice for exceptional audio, no matter the environment!

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    5 stars!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and outside noise cancellation! Highly recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherD,

      That's wonderful to hear! We are thrilled you're enjoying the great sound quality and the excellent outside noise cancellation of your WH-1000XM4 headphones. Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Noise cancelling

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. Very comfy and i like the color. Me and my wife share them on ipads to nintendo switches. The bluetooth range seems great to.My first pair of noise cancelling so i dont have much to compare them. But works for what we use them for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi King, Great! We're glad that you like the noise canceling fucntion, comfort, and color. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    WH-1000XM4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound. Battery last super longer than i expected. After, 3 days of not using, still charge same %, bought when it was discounted. You have to tweak the sound equalizer according to your listening pleasure, to get the best personal output. Owned for about a month, so far, it’s great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Blue! Awesome! Glad to hear that you are happy with the battery life and overall performance of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. Great build quality, awesome sound quality and it can be connected via bluetooth and wired 3.5mm headphone jack so lots of great connectivity options.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Irving, Perfect! We're very pleased to hear you like the great built quality, excellent sound, and multiple connection options (Bluetooth and wired 3.5mm connection). Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beautiful sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is incredible for the money. A wonderful birthday present.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Griz007,

      We couldn't be happier to hear that you find the sound of the Sony WH-1000XM4 headphones incredible for the money! It's fantastic that these headphones were a wonderful birthday present. We're delighted that the premium sound quality and industry-leading noise cancellation are making your listening experience special.

      Thanks for being part of the Sony family!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 4 out of 5 stars

    Great for sleeping

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these strictly for sleeping. The ANC is very good, and the headphones are lightweight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanteB,

      Thank you for your review! We're glad to hear that your Sony WH-1000XM4 headphones are helping you get a peaceful sleep with their excellent noise cancellation and lightweight design. Wishing you many restful nights ahead!

      Thank you for choosing Sony!

      -Maria Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound and fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and fit. I love that I can swipe the headphone and change the song forward or backward, I can halt sound by placing my hand over headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello 2kidMom,
      That's nice to hear to that you are enjoying your new Sony WH1000XM4 and loving the awesome fit and sound quality of it as well as the touch sensor feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Great value for quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is very good for sound and noise canceling. It is light. Great value. Better value compared to the newer model and comparable Apple headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChristadossR,
      Great! We're glad that you are pleased with the sound and noise canceling capability of our WH1000XM4 as well as the lightweight design. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Superb best headphones I use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling too good. Sound is impeccable. You can hear the instrument being play. Comfortable no complain Can get warm . Perfect for fall and winter, not for spring and summer. My question is that can you play hi fidelity track on it, little confused on that one.??? I going to use headphone for years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy does a great of offering top notch products at extremely competitive pricing. The Sony XM4 headphones sounds amazing and are very comfortable. highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArthurI, wow! We're glad you like the sound quality and comfort of our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony outstanding products

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony very high quality fit comfortably the sound is outstanding and I've had Sony products before very reliable definitely would recommend these headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Camel2020, We are happy that you like the sound quality of your Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent Sony_US