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$319.00

Customer reviews

Rating 4.7 out of 5 stars with 12572 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 139 Showing 2,761-2,780 of 12,572 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best got better

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are almost guaranteed to fit anyone right off the bat. The sound is stellar. The ANC is unbelievable. The look is incredibly clean. The functions are above all else. Even the app glows well to have the added functionality. I highly recommend these to everyone and area WELL worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonic44, Thank you for the perfect rating! We're thrilled to hear you like the amazing fit, sound quality, noise canceling feature, and clean design of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re great good sound, the noice canceling is awesome. They wrap around the ears very softly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brandon, we're glad you like the sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Like this new headphones over Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already owned one Bose QuietComfort 35 II wireless Bluetooth headphones. The sound is great, but it can't cover my ears fully which makes the noise cancellation function less effective. I tried the new Sony WH-1000XM4 at a local Best Buy store and really like the comfort and sound quality. : )

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    A solid headphone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the perspective of a college student, these are really great headphones as they are comfortable to wear for extended time periods and I especially love their noise-canceling feature. Would also recommend downloading the Sony app as this allows you to customize the headphones further to your liking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jenn2,

      Great! We're glad that these headphones fit perfectly for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Headphones of all time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones i’ve ever owned. Sound quality and battery life are amazing I charge them once a week and the noise canceling is phenomenal

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexisG,

      That's great! We're glad to hear that you like the sound quality, noise canceling and battery performance of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort
    Best Buy Employee

    Rated 5 out of 5 stars

    Best XM headphones

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    Best Buy Employee
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XM4 are honestly the best one from the series. The comfort best the 5 and of all has the same features

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic feedback, BrandonC!

      We're so pleased to hear that you consider the WH-1000XM4 to be the best in the series. It's truly rewarding to know that you find the comfort and features to be superior. We designed them to provide a premium and comfortable listening experience, and your comments are a testament to that.

      Thank you again for being a Sony customer!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Quality Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to set up through the app. Great quality sound. Comfortable to wear around the house and on my walks. Keeps a charge for a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GreatHomeComputer,
      Thank you for your purchase and for taking the time to write this awesome review. We are very delighted to hear that you are pleased with the sound quality, comfortable design and battery life of our WH1000XM4. Also, we're glad that you were able to utilized the Sony app to your preferred settings. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great Headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great head set. The noise canceling is pretty amazing. Got it for my work from home office. Being able to connect to two devices at once is great. The mic could be a bit better, but works sufficiently well. Battery life is plenty sufficient. Got it on Black Friday sale, so price was reasonable. I only wish there was a mute button on the headset, which is the only reason I gave it 4 stars.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zduris,

      We're glad that you like the noise canceling function, multipoint function, and battery life of the headphones. Your feedback about the mic and having a mute button is greatly appreciated.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones for its price!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re awesome! Noise canceling and doesn’t hurt my head after wearing it for awhile.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChelseaL, Fantastic! We're truly happy to hear about your satisfaction with the amazing noise canceling feature and very comfortable fit design of your WH1000XM4. Thank you so much for sharing your excellent experience with our product and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of Headphones. I prefer these over the Beats over the ear studio because they're much lighter. Way more comfortable to wear. I wish they were wireless with the new PS5 but hopefully they'll come out with an update that allows them to. The Best Buy exclusive navy color is gorgeous.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    XM4s are whatever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, after having these headphones for a while, I think they're all right. I bought them because I was going on a big trip, and on the plane, they held up pretty good and were nice to have. However, I also brought my AirPods to see the difference, and to be honest, it wasn't that much of a difference that 300 dollars is buying you. These headphones sound great, and that's pretty much all they offer: good-sounding wireless headphones. However, I can't say it's worth the $ 300 price tag. I'd say if you're looking for good quality headphones,s they're other options better for your pocket to,o and If you already own noise canceling wireless headphones like AirPods Pro 2nd gen or of the same generation, I'd say just stick with as these headphones are really that much of an incentive to buy them they're also from 2016

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable with great sound quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are in my opinion the best headphones money can buy right now. They are very comfortable and sound amazing, deep bass, clear mids, and clear highs. The highs aren't so sharp that they're ear piercing though but they are very clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charlie, we're glad you like the comfort and sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic. I did try the other high end brand of headphones. But I returned them, I purchased the Sony headphones and I absolutely love them. They work great with my cell phone and my gaming laptop. I recommend these to anyone. Also when they have an update they inform menof that so my listing experience is on point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi O777,

      We couldn't be happier to hear that you found the Sony WH-1000XM4 headphones to be fantastic and decided to keep them over other high-end brands!

      It is wonderful that they integrate so well with both your cell phone and gaming laptop, providing a seamless experience. We also appreciate you mentioning the benefit of our updates, as ensuring your listening experience is "on point" is a top priority!

      We really appreciate you choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Awesome wireless headset!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headset. I wear it all day to tune out my coworkers. They are comfy to wear for extended use and the battery lasts a couple days. My zoom attendees say they can hear me clearly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kvacanti,

      Amazing! We're glad that you are enjoying the noise canceling function, battery life, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do transcript work and this works perfectly. It blocks outside noises, but when I speak it allows me to hear room noise. A charge lasts a long time and it turns off automatically. Plus with wireless, I can move from my computer without removing headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happycamper,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Best at the price point!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, bought these and the new Beats Studio pro and immediately returned the Beats. Super comfortable, no ear fatigue. Sound is great! Only thing keeping this from 5 stars is they fit a little too loose for certain gym movements.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ryan,
      Wow! That's nice to hear that you are satisfied with the audio quality, comfortability and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased these for my daughter. She loves them. She just went on a flight and they were great with allowing her to jear her music over the airplane noise. They also maintain a charge long enough to last for her all day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikeA, You've made an excellent choice! We're pleased to hear your daughter loves the excellent sound quality, noise canceling, and long-lasting battery of her new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great sound great battery!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are perfect for traveling because it comes with a great case. The quality is very well and the sound is definitely premium. I was honestly surprised how long the battery lasts. So for me to say must-have item

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jacob, Thank you for 5-star rating! We're glad you like the supplied carrying case which is perfect for travelling, excellent sound and premium built quality, and excellent battery life of your Sony WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are very comfortable! The noise cancellation is sensational and the sound quality is very good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnarosaO, we're glad you like the comfort, noise canceling feature and sound quality of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    great device, wonderful value

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I abosultely love these headphones. I've had them for months and I can't get over how amazing they are! pros: amazing sound, battery life and noise cancelling. Cons: the fit can be a bit of a headache after wearing it for a few hours without breaks. but it's very snug.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carl,

      We're glad that you like the sound quality, battery life, and noise canceling function of the headphones. Your feedback about the fit is greatly appreciated. For optimum fit and comfort, make sure to adjust the headband of the headphones. We hope you continue to enjoy the amazing features of the headphones.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US