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Customer reviews

Rating 4.7 out of 5 stars with 12576 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 154 Showing 3,061-3,080 of 12,576 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are excellent. It’s used for gaming and music. The sound quality is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BeyA,

      Thanks for the great review! We're so happy to hear that you're loving the amazing sound quality of your WH-1000XM4 headphones for both gaming and music.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An outstanding pair of headphones from Sony—exceptional in both sound quality and craftsmanship. Truly among the finest in their class.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angelika,

      We're so happy to hear you find the WH-1000XM4 headphones outstanding in both sound quality and craftsmanship! We appreciate you recognizing them among the finest in their class.
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used these headphones for a few weeks now and they're great. I had the Bose QC45 but decided to return those, as the XM4s were just better. They have more rich sound and more features. They also make the QC45 feel cheap in comparison. The only con is that the noise cancellation isn't as good as on the Bose. I also tried the XM5s recently and found that these sound better (and these fold inwards and have a nice case, the XM5s do not). To conclude, best purchase I've made in a while. I hope they'll last long.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VeshawnS, Awesome! We are glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Incredible sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Granted, I've never shelled out for a really good pair, but now that I am listening with these headphones, I get it. The balance is incredible. The noise canceling is amazing. The toggle between ambient and noice cancelling is super easy and quick. The features are great. Bluetooth works great. No problem with phone calls. Tested and the other person heard me great. Kept noise cancelling on while I was talking and found I could still hear my voice, which was nice, but could listen to music with noise cancelling on and couldn't hear someone talking to me. I had this on a wish list and then the price dropped, so I went ahead and ordered them. Really glad it did. Extremely pleased and excited to really enjoy and deeply listen to music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Johnson, Awesome! Glad to hear that you are happy with the sound quality of your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sounds great!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits comfortably and sounds great. These headphones can compete with higher end headphones with their superb build quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SandyEggo, We are thrilled to know that you like the sound and superb build quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones in the biz

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great the quality is fantastic cool features too many to list. Type C connection is a plus super comfortable you can listen for hours. Dual Bluetooth connection is awesome I highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jhernandez626,

      Great! We're glad that you like the USB Type-C connection, comfort, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    really good performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise cancellation is impressive. sound playback quality is also very good. And pretty comfortable to boot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello corker,
      Wow! Thanks for sharing your review and for giving our WH1000XM4 a 5 star rating. We are delighted to hear that you are impressed with the noise canceling capability and sound quality of your new XM4 as well as the comfort of wearing it. Enjoy and thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing sound and comfort

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried so many brands of kver the ear headphones and these are my favorite. They have great comfort and amazing sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RocketCity, awesome! We're glad you are enjoying the comfort and sound quality of our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and exceptional noise cancelling in a stylish and comfortable design. It's a must if you want an immersive experience in sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NathanielB, we're glad you like the sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Amazing headphones!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones are amazing I love how light they are and the sound quality is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YorikcA,

      That's great! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony and enjoy your headphones!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Review of noise canceling headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This products cuts out noise better than any other product I have ever used.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful to hear, LindaW!

      We're incredibly proud of the industry-leading noise cancellation in the WH-1000XM4, which is achieved through our HD Noise Cancelling Processor QN1 and Dual Noise Sensor technology.

      Knowing that you find it to be the best you've ever used is the highest compliment we could receive and confirms that the technology is making a real difference in your daily life.

      Thank you so much for sharing your feedback and choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Came for the price, stayed for the sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price these really are great. Easy to travel with, calls and music sound great. Easy set up, what else do you want? Battery life us great for an 8hes work day, oy complaint is that when it warns you you have low battery....what it really means is you have less than 5 min. Minor complaint for an otherwise great set of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hodges,

      Thanks for sharing your review and experience with the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony mark 4

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second time purchasing this product. I initially bought a pair for myself and decided to buy a pair for my wife, because she kept stealing mine! They’re that good. Highly recommend. I also opted to buy these even with the mark 6’s available, because these headphones are reliable and get the job done in so many ways!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RamseyS,

      That is a wonderful compliment to the WH-1000XM4—so good you needed a second pair! It sounds like your wife has great taste!

      It’s completely understandable why you chose the XM4s again. They truly are an incredibly reliable and high-performing pair of headphones, and many people appreciate their perfect balance of excellent noise cancellation, superior sound quality, and exceptional comfort for long listening sessions.

      Enjoy your two pairs of fantastic, reliable headphones!

      Best regards, Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    superrrrrr great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise cancellation is great and the audio quality sounds amazin

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stevie,

      Thank you for this excellent feedback! We feel privileged to know that you're enjoying the great noise cancellation and stunning audio quality. Achieving that perfect blend of powerful silence and pristine sound is exactly what the WH-1000XM4 is engineered to do.

      Thanks for trusting Sony and enjoy your listening experience!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid sound. Easy on the ears. After spending hours on video calls, we needed a product that didn't make our ears hurt. Perfect choice. A little tricky to set up for video calls at first, but we figured it out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi momofone, Great! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great and battery last long for me at least would recommend if you like being able to customize your listening experience

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiguelF, we're glad you like the sound quality and battery of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great sound, great noise canceling

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m blown away by the quality and the sound over previous generation Bose nc headphones and would recommend on that. There’s a lot of extra features and controls that I’m not using, which probably went into the the high price of the headphones, oh well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pete, you definitely made the right choice with these amazing headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation, and sound! I bought these to help when travelling and the loud airplane engine noises. They are comfortable and pack easily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenniferC, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort
    Best Buy Employee

    Rated 5 out of 5 stars

    Great headphones!!

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony makes some excellent headphones, these are absolutely amazing and super comfortable with amazing battery life!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wesley,
      Thank you for the continued trust you have put in our brand! Your patronage and satisfaction are what drives us to keep doing what we love and provide you with quality products. Good to hear you are enjoying the comfortable fit, long battery life, and overall performance of your Sony headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones with incredible noise cancellatio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones with long lasting battery life, great bass, and incredible noise cancelation. It can be annoying switching between my Mac and iPhone audio but I can work around that. Incredible sound coming from these bad boys!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Skyline8428,

      We're glad that you like the battery life, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -Ralph Sony_US