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$319.00

Customer reviews

Rating 4.7 out of 5 stars with 12577 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 156 Showing 3,101-3,120 of 12,577 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones Rules!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product over all others! Great design. Awesome noise cancelling feature. Crisp and clear sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello IdreesM,
      Great! Thanks for purchasing our WH1000XM4 and we are truly delighted to hear your satisfaction on the sound quality, design and noise canceling capability of our XM4. We're glad you chose us over other brands. Enjoy and stay safe! - Marco Sony_US

  • Rated 5 out of 5 stars

    Headsets

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality sound and cancellation of external noise. Easy to handle overall

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great improvement over previous model

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great step up from the previous model. The tweaks to the head band and ear muffin really improve comfort. The sound quality has also improved. Bluetooth compatibility has improved for me too. Great improvements to an already great product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dale,

      Great! We're thrilled that you like the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones bought

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always wanted a good pair of headphones that were noise cancelling but didn’t give me a headache. These were perfect! The app allows you to adjust ambient sound or switch to noise cancelling and the sound is so crisp! If you’re wearing them and walking around, it will automatically switch you to ambient so you can hear your surroundings. I am in loveeeee with the matte color too and for a fraction of the price of AirPod Max’s!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ellem, We are thrilled to hear that your new Sony WH1000XM4 wireless noise canceling headphones are perfect for you and that you love them. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love em 5 stars must have Just love everything about them I go for a week without even changing Extremely clear .. the noise cancelation is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FranklinW, thank you for the 5-star review! It's truly wonderful to know how much you're loving your Sony - WH1000XM4 headphones. It's awesome that you're getting such a long battery life, up to 30 hours on a single charge really makes a difference! We're so glad the crystal-clear sound and industry-leading noise cancellation are giving you the immersive listening experience we designed them for. Thank you for choosing Sony, and enjoy every moment with your music! Best regards, -Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great pair of headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones. Long battery life. I would charge them every 2 days or a bit less. Comes with a durable travel case and Usb-C cable. Sturdy and durable design for the headphones. Apps works great but could use a few updates.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rafamessi97,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Needs more bass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are comfortable and look great. Controls work great. The over all sound doesn't have enough impact. Needs more bass to provide a fuller sound. I adjusted the EQ as much as possible to achieve the sound I was looking for, but just couldn't get there. My XB900N headphones have spoiled me. Sony, please bring back the XB900N rather than the current XB910N.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Gaiden,
      Thank you for your purchase and for leaving your feedback. Your feedback is highly appreciated and will help us improve our future products. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    MUST HAVE

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried 3 of the most popular headphones to find the best one. (AirPods Max, Bose 700, Sony XM4). All are great but these stand out a lot more in my opinion because of great sound and fit. Also cheapest of the 3 so W all around.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lilpapas, You've made an excellent choice! We're thrilled to hear you're enjoying the great sound quality and comfortable fit of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    I recommend these headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mainly purchased these headphones for the noise canceling feature. They have good noise canceling and sound quality. The battery last a very long time and chage very fast. A great value for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Esalmon, we're glad you like the noise canceling feature, sound quality, and the battery of our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Can you improve perfect?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going from the XM3s to the XM4s, I cannot tell a difference. At the same time, the XM3s were the most perfect product I have ever bought. Therefore, this is also perfect. I don't like how Sony has treated the newer versions of the XM series, and this was the last of its kind. Huge fan of the XM3 sequel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MathewRD,

      Thank you for choosing Sony!

      We’re honored to hear that both the WH-1000XM3 and WH-1000XM4 have delivered exceptional experiences for you. Knowing that the WH-1000XM3 remains a standout product and that its successor continues that legacy means a great deal to us. Your loyalty and thoughtful reflections on the XM series are truly appreciated—thank you for being such a dedicated fan.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my son’s birthday and he loved them! Amazing quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RuthE,

      That is fantastic feedback! We are so pleased to hear your son loved the WH-1000XM4 Headphones and is enjoying the amazing quality. We truly appreciate you choosing Sony for his birthday gift!

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best overall.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a great value. The sound quality and the ability to connect to my PC and phone at the same time is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jesse, Thank you for the great feedback! We're pleased to hear you like the superb sound quality, multipoint connection feature, and overall value of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Confortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones Sound great and feel great. I chise these iver the xm5 due that these food better for travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PLOS, Great! We're delighted to know that you are enjoying the excellent audio quality, overall features and good to hear these headphone are awesome for traveling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good, not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfy, work well, sound good, not great. Maybe I was expecting too much. LDAC must be used on my Note 10+, sounds like mud otherwise. Problem is, using LDAC doesn't allow pairing to two devices. Otherwise, many cool features. I would recommend them when they're on sale. I like the blue color.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is by far the best. Much more comfortable than my Beats 3 Studio!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndyT, That's cool! Thanks for sharing your experience with your new WH-1000XM4 Headphones. We really love to hear you are satisfied with the high-quality sound and exceptional comfort of these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. Thanks so much for your purchase and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Good gym headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing for gym and love the noise canceling headphones

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Noise cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are true noise cancelling headphones. They have all been great quality. These are no exception. I usually buy the earbuds or smaller but needed something for a long plane trip and got these. The cool part also is the app that goes with th allows you to attenuate the noise cancellation. Letting in a percentage of sound around in. Worth the price. You won’t be sad you got them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Logitech, We're thrilled to hear that you're enjoying the noise canceling and overall features of your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Perfect Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this to my daughter for Christmas, she loves them. Noise canceling ia great, not heavy either.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Tinj! We're happy to hear that your daughter loves them. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very good sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality of sound and comfortable very low weight worth of money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SmitT, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing, making the price I paid (~$270) feel like a steal, after you try noise cancelling on this device you'll be crying like a spoiled baby whenever you have to bear with any other competing products. I have brought by XM3 which is last generation of this product onboard a few flights and it easily guaranteed me no more humming plane engines when I try to get some rest, I have faith this one will do a even better job. One complaint is that the multi point connection support that is exclusive to this new XM4, I find the setup process a little bit clumsy. I also hope the same functionality can be provided to earlier products such as XM3. Thank you Sony for bringing us such a fantastic product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi networking15tardigrade, We're glad that you like the noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US