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$319.00

Customer reviews

Rating 4.7 out of 5 stars with 12579 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 163 Showing 3,241-3,260 of 12,579 reviews
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s lightweight and the sound is pretty good to have.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi headache, Amazing! We're glad you like the lightweight design and superb sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gift, sounds amazing, crisp sound an very clear, no static and deep bass,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello eljesse,

      Thank you for choosing Sony!

      We're delighted that you love the WH1000XM4 and that they made the perfect gift for you. It's fantastic to know that you're enjoying the amazing sound quality, with crisp clarity and deep bass. Thank you for sharing your experience with us, and we hope you continue to enjoy your headphones for many more listening adventures!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great product. Complete noise cancellation. Easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic feedback, Eminem!

      We are absolutely delighted to hear that you consider the WH-1000XM4 a great product! Your comment that they offer complete noise cancellation is exactly what we strive for with our industry-leading technology, and we're also glad you find them easy to use.

      We appreciate you choosing Sony for your listening needs!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have excellent sound quality and are very comfortable. They are also very good with noise cancellation. I like how they fold to fit the case which is much nicer than the case for my last Bose headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Molly,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Nicely done, Sony.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. Solid noise cancellation. Sounds great. What more could you ask for?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KelleyJ, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphone really good.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchased so far. ANC is surprisingly good. One verdict is that it's hot while wearing for a long time, but feels better than an in-ear headphone in terms of comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryan,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function of the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony headset

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my sony headphones they are very good quality and they sound amazing

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been over a year since I’ve purchased these and they are still going strong. Nice sound and awesome base!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarleenS,

      That's great! We're glad to hear that you like the sound quality and bass of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Quality product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s working Amazing sound quality is very good, connecting quickly with your devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, MoatraJ! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Best Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent headphones. great fit and lots of options to fine tune the sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MKPP,

      We're glad you're enjoying the excellent fit and all the sound customization options with your WH-1000XM4 headphones. It's designed to give users the ability to fine-tune their audio experience, and we're happy to know you're taking advantage of that. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how they just block all the noise they also are really comfy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David,
      Terrific! We're thrilled to hear you love the noise cancellation and comfortable fit of your WH1000XM4 headphones. We always aim to provide the greatest possible experience to our customers. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 4 out of 5 stars

    Great for what it is...

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are a solid deal. The noise cancelling is one of the best on the market with remarkable sound quality. However, the touch controls can be a little to get used to and I end up using my phones controls most of the time instead, but if you just want really premium feeling and sounding headphones, these are not a bad pick

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ivanramos117,

      Thank you for the feedback and we are glad you like the sound quality of the headphones. Please be assured we take this feedback very seriously and continuously strive to improve our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Must Have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. Already own the gen 2 and 3 versions. Upgraded to gen 4 to gain new features like pairing to 2 devices at the same time, auto pause if you take them off, and upgraded chip. The sound and comfort is amazing. Customizable EQ via Sony app. It was a choice between these and Bose 700. Decided on Sony because of past experience and most reviewers rank them higher than Bose. Plus they are less expensive. The active noise canceling is top notch. Bluetooth connection is rock solid. I haven't had any drop outs even at long distances from source. There is still a little work to be done to improve swipe controls: (not responsive in cold weather, sometimes it takes a couple tries to skip to next song or adjust volume.)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi crsonemn, We are glad that you love your Sony WH1000XM4 wireless headphones. We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! -Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Noise Cancelling Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own the XM3s and these are an improvement on those. Noise cancelling, sound quality, and comfort are better. Bluetooth 5.0 is so fast I don’t see any lip syncing issues when using with my PC or Apple devices. Very satisfied!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi juan, good to know that you like all its improvements. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Phenomenal headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color, sound, shape, and experience have all been amazing. Great sound-deafening performance and the fit has also been incredibly comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yuli, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Phenomenal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and build. Great battery life as well. Easy to wear for extended periods of time. The noise canceling is top notch. Ambient sound is okay but could be better in my opinion. Call quality is great as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Witty22290, we're glad that you're enjoying the amazing features of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.

      Your feedback about the Ambient Sound function is greatly appreciated. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AMAZING

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the active noise cancellation feature and the sound is great. Would recommend purchasing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ang31,

      That's wonderful to hear! We're thrilled that you're enjoying the WH-1000XM4 headphones so much, particularly the active noise cancellation and the excellent sound quality. It means a lot to us that you'd recommend them. Thank you for sharing your 5-star review! We strive to create products that deliver an exceptional audio experience, and your feedback truly validates our efforts.

      Thanks for choosing Sony, have an amazing day!
      DiegoV Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Good sound quality and noise cancellation

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them , great noise cancellation and sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MATTHEWS,

      Thank you for choosing Sony!

      We’re elated to hear that you love the WH1000XM4 and appreciate its excellent noise cancellation and sound quality. Thank you for sharing your positive feedback!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Nice pair of headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them. A bit heavy and slightly uncomfortable if worn for too long but not that bad

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Better than Bose QC 35

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little better than my previous Bose QC 35 headphones- which I rank very highly. Amazing noise cancelling technology and an auto-stop feature when you remove the headphones make these worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Helpfuljesh, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US