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$319.00

Customer reviews

Rating 4.7 out of 5 stars with 12579 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 169 Showing 3,361-3,380 of 12,579 reviews
  • Rated 5 out of 5 stars

    Return soon

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the headset but they are just ti big for my head

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphones for office and leisure use.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Enjoyed using it. Battery life is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aniket, we're glad you are enjoying the sound quality and battery of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones are epic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super amazing headphones exactly what i was looking great quality sound and comfortable to wear anywhere

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KhalidA, Awesome! We are glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, high quality sound long lasting battery life would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charlie, Awesome! We're delighted to hear that you like the sound and battery life. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony and Me are bestie

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lets talk about the pros and cons Pros: excellent cancellation literally I can’t hear outside noise, don’t worry there’s an option to turn off the cancellation. Great sound quality I can hear the music clearly not like the other headphones I had. This Sony headphones is the best headphones I ever gotten. Buyyy it guys it’s really worth it. Oh yea let’s talk about the cons um let me think… there’s none.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ashleyip,
      Thank you for sharing your wonderful experience with Sony WH1000XM4. We highly appreciate your review and we're glad that you are pleased with the noise canceling capability and sound quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sounds so nice I bought them twice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sounding, very comfortable and wireless. This product is so good that I bought a second pair. Are they a value meh only if you compare them a $500.00 pair of cans that sound alike.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steevo, we're glad you like the sound quality and comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for purchasing Sony! ~Earl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Amazing for outdoors work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love them, great sound great bass and amazibg noise canceling, use them landscaping and it makes the day much better, was torn between the earbuds and these, happy that i got these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi prettypissed, thank you so much for your positive feedback and for sharing your awesome experience with our WH-1000XM4. We are extremely pleased you love everything about your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sounds great on the air plane. rich full sound good battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KirkC, fabulous! We are truly happy to learn that you're satisfied with the amazing sound quality and long-lasting battery life of your WH1000XM4. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Gift Friendly

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for anyone looking for a new pair of headphones!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy these headphones. The build quality is good and the noise cancelling is even better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Lucas,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you're enjoying the WH1000XM4 headphones! It's fantastic to know that you appreciate the build quality and are impressed by the noise-cancelling feature. Thank you for sharing your experience with us!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice noise-cancelling over-the-ear headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to use during airline travel, to reduce the effects of engine noise when I try to listen to audio, either from airline entertainment, or from a personal device. I have not taken any trips since receiving these, so I don't know how well they will work against the noise of jet engines. I did, however, try listening to a quiet audio recording (Barber's "Adagio for Strings") while sitting next to a running vacuum cleaner. The headphones performed well to dramatically reduce the sounds of the vacuum cleaner. I could turn the headphone noise cancelling off to see what a difference the electronic feature provides -- well beyond the "ear muffs" effect of their over-the-ear design.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanrVA, Wow! We're very delighted to hear you're enjoying the industry-leading noise cancelation of your new Sony headphones, especially during your airline travels. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, durable and noise cancellation is amazing. It’s lasted me many days without charging it’s wonderful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EvelynL, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Chic & Worth the Investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Genuinely comfortable to wear for a long time. Noise cancellation is phenomenal. Very fashionable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Talainbaea,

      Thank you for the 5-star rating and we're glad to hear that you like the noise canceling and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best one I’ve owned

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality, light and comfortable, noise canceling makes the experience even better plus the color is awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DPain, You definitely made the right choice! We're so glad to hear you are enjoying the incredible audio quality and amazing noise cancellation of these headphones. We're also thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sounding fold up and comfy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! I love that they fold up unlike some of the competitors. I got these instead of the xm5s because they were on sale and my kids have them and said that these are just as good as the 5s

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Myreviewname, Thank you for sharing your positive review of the WH-1000XM4! We're delighted to hear that you are enjoying the great sound quality and the convenient foldable design. It's also wonderful to know that our previous generation headphones continue to meet your expectations, even compared to the newer WH-1000XM5 model. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Favorite headphones!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing. They fit comfortably over my ears and the sound quality is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AndrewG,
      Thank you for your purchase and we're glad that you are enjoying the amazing sound quality and comfortability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for the gym, they stay on my head throughout my workouts (no slip), and the battery lasts for weeks

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lizz,

      Amazing! We're glad that you are enjoying the fit and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Brought Tears to his eyes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were a gift to my son for Christmas. As I was in the kitchen prepping Christmas dinner, he comes in bawling. I thought something was wrong. I held him and asked him what was wrong. Through tears he said "I can hear evey sound. These are amazing headphones. Thank you so much mom." And the tears continued to flow. He was more than happy with his gift. I'm extremely happy that I got them on Black Friday because I thought about getting some for myself today for my birthday. Um....nope. But they sound fantastic!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Crystal,

      You made the right choice! We're thrilled that your son is enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is really good, this is definitely a good upgrade from the previous model. It is worth the investment if you're looking for high quality headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, CurtisF,

      Thanks for the comments and for the 5-star rating! It’s great to hear that our product has exceeded your expectations We are sure their amazing Noise Cancelling Technology, and their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the sound quality and the experience!

      Thank you for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great headphones. Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is fire. So good has pretty good bass and you can customize the sound quality through the Sony app. Gets pretty lousy and the touch panel on the right side is responsive. Definitely worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Northcara,

      Good to know that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US