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Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 178 Showing 3,541-3,560 of 12,581 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 4 out of 5 stars

    Great Heaphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound for these headphones are great. I really don't have any major complaints about them. I would just say that they are sensitive to touch, so if you are using them while moving around a lot, turn off the touch controls so that the music won't randomly pause.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshleyJohnson,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you its sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the 1000XM2. It's crazy how much technology is inside them. The sound quality is amazing, and they are extremely comfortable...much more comfortable than my XM2's were.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark, Awesome upgrade! We are glad to hear that you are happy with the comfort and sound quality of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony XM4’s are awesome!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sony XM4’s are perfect for traveling and studying. The noise cancellation blocks out any noise around, with ambient sound so you can walk and still hear your surroundings. Overall would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeonardA, Thank you for sharing your positive experience with the WH-1000XM4 headphones. They are indeed well-regarded for their excellent noise cancellation and ambient sound features, making them ideal for both traveling and studying. Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    All around good headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic headphones! Sound, battery life and features are all top notch. Wish the weight was a little better distributed on the top of head but improvements on the ear over last year much appreciated. Wish was a little better integrated with iPhone and the app was a little smoother.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matt,

      We're glad that you like the sound quality and battery life of the headphones. Your feedback about its weight and iPhone connectivity is greatly appreciated.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and battery life are awesome !!! Absolutely love these !!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NaKayla,
      That's great! We thank you for sharing your review and we are very happy as well hearing your satisfaction with the audio quality and battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Headphones.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. Music, calls, noise cancelling, confort, autonomie, weight, color 5 stars.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThierryG, Thank you for the 5-star rating! We're thrilled to hear you like the excellent noise cancellation, comfortable fit, lightweight design, color, great sound quality for listening to music and making phone calls. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones will not disappoint! Noise cancellation is awesome, and sound quality is good. A full charge lasts about a week with my current daily use. Very happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TSharma,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable and Extremely Effective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. Excellent at blocking out noise. Easy to use. Love the ability to hold your hand over one ear and instantly be able to hear ambient sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi landgreen98, Thank you for this amazing review! We're thrilled you like the comfortable fit, excellent noise cancelation, ease of use, and Quick Attention Mode of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, last me for the whole day, not much for workouts but daily listening is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dylan,

      Awesome! We appreciate the 5-star rating and we're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best headphones

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my girlfriend fur Christmas and she absolutely loved them for when she’s on campus and when she’s at the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Virgil,

      It makes us really happy to hear that your Christmas gift was such a hit! The WH-1000XM4 is the ultimate companion for a busy lifestyle, and we are thrilled to know your girlfriend is finding them so useful for both her academic and fitness routines. From the quiet concentration needed on a bustling campus to the high-energy motivation required at the gym, these headphones are designed to adapt to any environment she finds herself in.

      The Dual Noise Sensor technology is perfect for blocking out the distractions of a crowded university library, while the foldable design makes them incredibly easy to toss into a gym bag between classes. Plus, with the wearing detection feature, the music will automatically pause the moment she takes them off to talk to a classmate or trainer, ensuring she never misses a beat of her favorite playlist.

      Thank you for trusting Sony to be the perfect gift for someone special.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! It’s snug on my ears and it’s perfect when you’re in loud places, especially on long flights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cccc, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Outstanding noise cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Noise cancellation is second to none. Very comfortable, even on transatlantic flights. Very happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BJD72,

      You made the right choice! We're glad that you are enjoying the noise canceling function and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    perfect asmr companion

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does an excellent job of drowning out background noise, found myself waking up with them. Battery time wont be noticed, and recharge time is insane. Mic is eh, but not my usecase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi weewee, Great! We're glad that you you are enjoying the noise canceling feature and battery life of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these for working out! The noise cancelling is amazing and the battery life is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TabithaT, fantastic! We're glad you love our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfy headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound great, feel good and the noise cancellation adjusts to the environment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VisualArts, we're glad you like the sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Best workout headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best for my workouts, if tuned right. Right when i got them, i immediately went to the EQ settings and tuned them to my liking. The noise cancelation is SO good! I cannot hear a thing outside the headphones when music is playing. But i DO recommend getting a 3rd party app like Wavelet to tune the EQ setting even further if you want to tune them to the best of their ability. Though i know some people really dont care about the audi quality if just wrking out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael, Awesome! We are so glad to hear that you are happy with your new WH1000XM4's noise canceling! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not My Preferred Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, these are good Wireless Noise Canceling headphones and are probably great if you have never tried Bose Quiet Comfort headphones or Apple Airpod Pros. Pros: Noise Canceling is very good Ambient Noise system is good Fit is nice Sound is great They turn off automatically Battery life is great Cons: Re-Connecting to devices is cumbersome Controls are terrible (Volume, Play, Pause, Stop) Default Settings are trash Difficult to switch between devices Prefer On/Off button than a momentary button Only extra button is useless Overall, I prefer my Apple Airpods over these. I would also prefer the Quiet Comfort Bose that I lost to these. The noise-canceling on these are superior to all, but they've become so difficult to use that I just prefer not to. What's the use of the greater noise canceling if you turning it on takes 5 minutes.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hereforbeer

      We appreciate those positive remarks particularly the noise canceling function. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise Canceling for sure!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the noise canceling headphones and how easy they fit on the ear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juan, we're glad you love our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If ever you see these headphones at 100 or less, you should most definitely buy them. They are worth it a hundred percent if you can’t get the XM6.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic recommendation, RBar!

      We truly appreciate the shout-out for the WH-1000XM4! It is great to hear that you find them to be such a high-value choice. We take a lot of pride in the fact that our industry-leading noise canceling and sound quality continue to stand the test of time, making them a "must-buy" for any music lover.

      Thank you for being a part of the Sony family!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t to sure about them but once I tried them they are so worth it they are loud and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StevenR, we're glad you are enjoying our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY. ~Earl Sony_US