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Customer Ratings & Reviews

$319.00

Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 200 Showing 3,981-4,000 of 12,581 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Performance

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound occlusion is amazing with these headphones. I tried them out at the behest of an employee and was instantly converted. The sound quality and noise cancellation are incredible. I cannot recommend these enough. The only minor gripe is you need to tinker with the setting about auto-cancel of noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TylerP,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    The best sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, nice sound, good looking, high volume and great bass, the best earphones I have ever had. I recommend this product 100%.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rochester, Great! Glad to hear that you are happy with the sound quality, bass and design of the WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and for your recommendation! -Carl Sony_US

  • Rated 5 out of 5 stars

    Truly recommend this for everyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have been the best decision I have made in a very long time. I was highly disappointed with the Apple headphones and switching over to these have been amazing. Truly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Tavian!
      Thank you for taking the time to share your experience. We are thrilled to hear that the WH-1000XM4 have made such a positive impact for you.

      These headphones come packed with features like industry-leading noise cancellation, exceptional sound clarity, and smart listening technology that adapts to your surroundings, all designed to offer you the best possible audio experience.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using these for the last 2 years and they've been the best casual listening, wireless headphones I've ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CoreyA,

      Thank you for choosing Sony!

      We’re excited to hear that the WH-1000XM4 headphones have been your top choice for casual wireless listening over the past two years. It’s rewarding to know they continue to provide you with excellent sound and comfort, making your daily listening experience truly enjoyable.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Bass, Comfort

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very comfortable and reasonable price and bass is good to

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Suraj,

      Amazing! We're glad that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    comfy headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very soft and doesnt squish on the ears. super noise cancelling!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tple, we're glad you like the noise canceling feature of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Noise canceling

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are headphones. They have noise canceling settings if you can leave them off. I don't know why I thought I would prefer these over ear buds puff any kind, but they lasted a little over a year before I gifted them to my uncle who does prefer headphones lover ear buds. I will say that in a crowded flight, it did a marvelous job blocking out noise. It recommends a specific Sony app for configuration which I think was dumb. It should either work, or not, but I'm not a musician, I'm a listener.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tesgura, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Definitely recommend!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Sound as well as excellent bass, an all rounder marvelous headphones. Bluetooth connection works really great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lilmcdstars123, we are so happy to hear that you like our Industry-leading noise canceling WH-1000XM4 headphones. With Dual Noise Sensor technology, they deliver high-resolution audio with a balanced sound profile, making them suitable for a wide range of music genres!

      Thanks for choosing Sony and enjoy the music!
      Regards,
      - Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best choice ever. I've been loyal to Sony for years!!! and they did not disappoint me. Best sound quality, elegant, easy to use, and long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeLeon,

      Great! Your loyalty is greatly appreciated. We're glad that you're enjoying these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    I like!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and excellent noise cancelling. Very comfortable. I use in-ear for the phone but these are far superior to audio sound than the field.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tito,

      We're glad that switching to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Best Noise Canceling Headphones I Own

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the WH-1000MX3 for about a year and a half and I can say that these WH-1000MX4 are not a huge leap from the previous model but still the best noise canceling headphone I own. It has a few new features from the previous model but if you can get the previous model on a good sale deal, then take it. These are great but wouldn't pass over the model 3 for them if I could get the model 3 at $250 or less because they are the same headphones with maybe a 10% difference. If both are the same price get the model 4 but if you can get a deal on the model 3, take it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lherbyf1, upgrading to this model will definitely be worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing on long flights!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used these headphones on my 15 hour flight to Johannesburg and they are amazing. You turn on noise cancellation and you can still kind of hear the sound of the plane. But when you put on some music and turn up the volume, you can't even hear the plane. I'm not even over exaggerating. The quality is decent. Nice plastics are used. It is a little pricey but depending on who you are, totally worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hank,

      Awesome! Thank you so much for the 5-stars review and for sharing your amazing experience with our WH-1000XM4! We're really happy to hear you're satisfied with the excellent sound quality and overall performance of these headphones. Your feedback is greatly appreciated. To maximize noise canceling performance, the WH-1000XM4 headphones incorporate two technologies: Personal Noise Canceling Optimizer, designed specifically for you, and Atmospheric-Pressure Optimizing, designed for air travel. Also, check the Adaptive Sound Control settings on the Sony | Headphones Connect app. If Adaptive Sound Control is on, the effects of noise canceling may become weak.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    the best ..sound ... love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very confortable Earphones, easy to connect the sound is powerful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi saserrano,

      Fabulous! We are truly happy that you love your WH1000XM4 and that you are satisfied with its incredible sound quality, very comfortable fit design, and ease of connection. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing for long flights! Great noise cancelation and battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, JaimeM! We're glad that you are impressed with the noise cancelling and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Without Reservations

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and fit overall! Would recommend without reservations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Unclebenito, Awesome! We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and overall fit of your WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones! Great sound, noise cancellation is excellent!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Canefan,

      Thank you for choosing Sony!

      It brings us great joy to hear your positive feedback about the WH-1000XM4 headphones! We're delighted that you appreciate the amazing sound quality and excellent noise cancellation. Thank you for sharing your experience with us!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best investment ever

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment ever. These things are just wonderful. the ability to be in your own world while listening to music or watching movies is unprecedented. the best time I had with this is when I took an air trip to Europe. the ability to not hear noise and just sleep was awesome... I also like the additional features in the cans such as the equalizer, push to talk and also multiple devices link up...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SabastianW, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    great sound and features, comfort!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tried several brands before sticking with these Sonys. They have the best features for the price and are the most comfy. Amazing sound and quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very well rounded

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really impressed with the sound quality. The noise canceling was what I expected outstanding. The quality of the sound was a pleasant surprise I knew the sounded good I listened to them in store but I had a chance to use them on a very long flight and I was amazed at the depth of the sound. I own a really good pair of B&W p7s and I really like their sound but the Sony set really were really quite spot on add the superior noise cancelling and this is my go to for using on flights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dabgun! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing sound!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound, especially for the price. Comfortable even during long listening sessions. Love the multi-device support

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David, Awesome! We're glad that you love the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay Sony_US