Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10892999
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Sound quality
30+ hours of battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Amazing battery life and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Unnamed, we're glad you like the battery and noise canceling feature of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look. Love the sound. Couldn’t be happier
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremiahJ,
Perfect! It's great to hear you love the look and sound quality of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Kris
- Pros mentioned:Battery life
My favorite headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite pair of headphones. I own AirPods Pro 2 but these Sony headphones are amazing. Charged them earlier this week and still at 90%.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScotK, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable headphones with good ANC and decent sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Snerd,
Thank you for the purchase! We're glad to hear that you like the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
The best noise-cancelling headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony wireless noise-cancelling headphones, did just that. I had purchased them for my vacation to Europe, and many they cancelled out all the noise around me, on the plane, at the airports and it was great!!! I highly recommend these to anyone who needs some quiet time where it's hard to get quiet time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SuperMario, Perfect! We really love to hear you like the outstanding noise cancelling feature of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for the recommendation and for choosing Sony! -Jess
- Pros mentioned:Sound quality, Weight
Amazing quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and best noise cancelling I’ve experienced. Lightweight and doesn’t squeeze my ears. Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WHTLTNG,
We appreciate the 5-star rating and we are glad you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still getting used to them. They fit well over the ears and the noise cancellation is excellent, it cuts out almost all outside sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Translator,
Good to know that you're having a great time with the fit and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Solid headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds quality and app is also good. Wish it could be a bit louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback on the WH-1000XM4 headphones, TerrellS!
We are so pleased to hear that you are enjoying the great sound quality and finding the Sony Headphones Connect app to be good! It's rewarding to know these core features are meeting your expectations.
We appreciate your candid note regarding the volume level. We understand that personal listening preferences vary, and we are continuously working to balance audio performance with safety and regulatory standards. Your input on making them a bit louder is valuable feedback that we will certainly take into consideration for future developments.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Great Performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life. I like the ease of use and noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Drgarym,
Awesome! We're thrilled that you like the sound quality, battery life, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the style,sound and how comfortable they are to use for a long period
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VegetaCousin, Awesome! We are so glad to hear that you are happy with the design, comfort and sound quality of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Even better than I anticipated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are so comfortable to wear for long periods of time and the sound quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryannnn,
Awesome! We're glad to are enjoying the amazing sound quality and comfortable fit with your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality, Weight
Great sounding noise cancelling headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are super easy to connect to two different items. They are light weight,noise cancelling works great,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maniac4,
Great! We're glad that you like the multipoint function, weight, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Crisp sound, beautiful kids noise cancelling :)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best! I cannot believe how crisp the sound is. More importantly, I do NOT hear my kids' drama ;). They cannot I am impressed Sony! They also come with the adapter to plug into the phone or other music device if you are leery about connecting to Bluetooth, as I am. These are hella expensive, j but Best Buy has great sales throughout the year so keep your eyes open for the sale price. Good luck and enjoy these bad boys!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tami,
Wow! Thank you so much for sharing your awesome experience! We are so happy to hear you are satisfied with the great features, incredible sound quality, and amazing noise canceling function of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Big bang for your buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to give these 5 stars, but they don't connect to certain apps reliably (Slack, Zoom, and TikTok frequently have problems). Otherwise the sound is amazing as it the noise cancelling feature. Very comfortable, as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leslie,
We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. It's unfortunate that you are having issues connecting to certain apps. Make sure to properly set the audio/mic settings of the application. If you are using a computer, you may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Comfort, Sound quality
Sony XM4 Purchase Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I switched from an AirPods Gen 1, love it so far. Noise cancellation is great, it is comfy and it sounds good. Both my PC and my phone is connected to it and I simultaneously switched it whenever I use it. I would recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TBK1, Thank you for the positive feedback! Glad to hear that you are happy with the WH-1000XM4 Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Battery life, Sound quality
OMG!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality top quality materials top connection quality top quality battery top!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GIULIX90, Thank you for the great review! We're glad you appreciate the excellent audio, built, connection quality and long-lasting battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love the product, its really noise cancelling and get the job done
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WH-1000XM4, Ninca! We couldn't be happier to hear you're loving the product and that the noise cancelling is really making a difference for you. Your feedback confirms what many users appreciate about these headphones—the industry-leading noise cancelling and reliable performance for everyday use. If you ever have any questions or want tips on getting the most from your headphones, feel free to reach out. Enjoy your listening!
Thank you for choosing Sony. We look forward to supporting you in the future and hope you continue to enjoy your TV for years to come.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
I love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits nicely with good noise canceling and sounds great. I prefer over M4 but you should try out both.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lewis, thankyou for the great score! We're glad to read you're enjoying the industry-leading noise canceling with Dual Noise Sensor technology of your WH1000XM4! Thank you for choosing Sony. Best regards, -Jenn.
- Pros mentioned:Battery life, Sound quality
Bose
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. They are also super comfortable and have a long battery life. Great sounds and noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anngy, Excellent! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
A trump can Interrupt your listening.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb headphones that enhance audio quality to amazing levels. Watching a movie in these things is a delight. My one peeve is they are super sensitive to external noise, meaning they will automatically pause and shut off if you so much as cough, sneeze or say hi to your pet. I farted watching Top Gun and it paused the whole movie.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnW, Thank you for the great review! We're thrilled to hear you like the amazing sound quality of your Sony WH1000XM4. If the music suddenly pauses or stops, please try to disable the "speak-to-chat" feature of these headphones. You may refer to this link for more details: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam