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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 210 Showing 4,181-4,200 of 12,581 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are an upgrade from the Bose I had. They sound super good and are really comfortable. No regrets switching from Bose QC to these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, That's awesome! Thank you for upgrading to our new WH-1000XM4 headphones. Good to hear you like the excellent sound and comfortable fit of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and truly noise cancelling. Happy with purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Patricia, That's great! We're so glad to hear you're satisfied with your purchase. And good to know you like the comfortable fit and excellent noise cancellation of your new Sony WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound canceling capabilities. Good sound quality. Also super comfortable and simple to setup and connect with iPhone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tbone0705,

      Thank you for the feedback. We are glad that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    a must for any traveler

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable, long battery life, convenient and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Serge,
      Perfect! We're glad to hear that your new headphones suits your needs and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good, kinda pricy but theyre comfy and noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lesli, Thank you for this amazing review of your WH-1000XM4. We're glad you love the exceptional comfort, incredible noise cancellation, and overall features of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing 360 sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are the best. I would highly recommend especially when flying. This is my 3rd set. I happened to leave my last set on a flight but i had to buy another set.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BarryW, You made an excellent choice! We’re thrilled to hear that you are satisfied with your purchase. It’s fantastic to know that you find these headphones perfect for traveling and that they enhance your listening experience. With Sony’s industry-leading noise cancellation technology, you can fully immerse yourself in your music. The innovative HD Noise Canceling Processor QN1 effectively eliminates surrounding noise, allowing you to enjoy your audio without distractions. Plus, with up to 30 hours of battery life, you can listen all day long. Thank you for choosing Sony! Your loyalty truly means the world to us. -Jess Sony_US

  • Rated 5 out of 5 stars

    Perfect headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headset, i use it for just about everything and even prefer them over my airpods.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amanda,

      We are thrilled to hear that you're enjoying your WH-1000XM4 headphones! It’s wonderful to know they’ve become your go-to choice for everything.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ear phones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out standing great music, while working out at the gym and jogging or simply just resting out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Alvaro,

      Thanks for the comments and for the 5-star rating! It’s amazing to hear that our product has exceeded your expectations. We are sure their amazing Sound quality, Noise Cancelling Technology and their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My boss has to tap my shoulder to get my attention

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome you can use anywhere. I use these at work because there are so many distractions. The noise cancelling helps me focus. And when I speak, no need to take them down they automatically mute and enhance the outside noise so I can hear whoever is speaking to me. It’s great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ntgtg,

      Very nice! We're happy to hear that you're enjoying the smart features and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats my old Bose QTs. Wow can I just say I’m no expert but these are amazing. My teenage son did research for me and said “get these”. The NC feature is amazing. Sound is amazing these are amazing! With the $70 price drop makes these a win-win! The only issue I had was using in vehicle as a passenger could regulate wind noise so I had to shut off NC. so far my only issue but this would be the case with any true NC headphones per my son. Wind noise and NC are perfectly fine outside of a vehicle

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PrincessYodaGroot, You've made an excellent choice! We're very pleased to hear that you've listened to your son in purchasing the WH1000XM4. If the noise-canceling function or ambient sound mode is turned on, the ambient environment may increase the wind noise. If the wind noise is still loud, turn off the noise-canceling function and ambient sound mode.
      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Bluetooth headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! I don't think you can find a better Bluetooth headset for the price. Very comfortable and easy to set up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Birdman1973, We're very grateful for this positive feedback! Discover how the WH-1000XM4 headphones blend our most advanced noise-canceling with exceptional sound quality and a range of smart features for an unrivaled listening experience. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. Thank you for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Noise Cancelling

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling - better than competitors (Bose). Works with two devices at the same time. Perfect for airplanes. Comfortable fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DMoney, you definitely made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound, comfy with glasses

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, fantastic noise cancelling for planes, comfortable with glasses

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TrustMeImAnEngineer
      , Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony Xm4 noise canceling

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good headphones, music quality is good and the ability to pair to 2 devices and seamlessly switch between them. The noise canceling is the best from my experience. You can still hear things around you unless you have music playing, which for studying in a cafe isn't great if you dont like to study with music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShakirahT, Thank you for your comment. We're happy to hear about your satisfaction with the amazing sound quality, superb multipoint connection function, and exceptional noise canceling feature of these headphones. We greatly appreciate your feedback when using the noise canceling of your WH-1000XM4 in a cafe. To ensure you're getting the most out of the noise canceling function of your headphones, check out the following helpful links:
      https://www.sony.com/electronics/support/articles/00267839
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?

      Thank you so much for your purchase and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are so silky smooth and sound fantastic!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jadyx,

      Perfect! We're glad that you like the design and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality all around! Would highly recommend!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinC,

      We're absolutely thrilled to hear that you're enjoying the great quality all around of your WH-1000XM4 headphones! It's fantastic to know they're meeting your expectations, and we truly appreciate your strong recommendation. We designed the XM4s to deliver an exceptional listening experience with industry-leading noise cancellation, premium sound, and smart features, and it's wonderful to know they're hitting the mark for you.

      Thank you for choosing Sony, have an amazing day!
      DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! They noise cancel quite well, and of course, the quality is great. my only issues are that they fall off my head if i move back too much sometimes (but that might be because i have a small head lol) and they do leak noise at a certain volume. other than these minor issues, they’re great!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShaneZ,

      Thank you for the purchase and we're happy to hear that you love the noise canceling and quality of the headphones. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Noise Cancelling Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. I am currently able to drown out some incredibly loud building construction without blowing my ear drums apart. My husband and I both bought a pair. I love the touch to talk feature that lowers the noise cancelling so you can talk to your partner, then just go back to listening to music, or watching tv. I have to check sometimes to see if construction is really still happening because it gets that tuned out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Earlyaprilfool, Awesome! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Fantastic headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a tough decision between the Bose and this. I'm glad I chose this. Very comfortable and great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YourAverageCustomer,

      You made the right choice! We're glad that you like the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have to be the best noise cancelling headphones every. You can change the level of noise cancelling you would like when you're walking, running, on the bus or just hanging out. You can not hear anything but peaceful silence when the nose cancelling is in full effect. I would recommend these to everyone that wants that quiet time in noisy places. The other features of the headphone are great as well. These are well rounded amazing noise cancelling headphones. They're worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jazz, Great! We're pleased to hear that you like the noise canceling and features of your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US