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Customer Ratings & Reviews

$319.00

Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 215 Showing 4,281-4,300 of 12,581 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfy headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Varry comfy I where mine 12.5 hours at work keep noise down can still hrer radio

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yohooo, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Super recommend it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pair of headphones won’t let you down!! They sound great and are good at noise cancelling in my opinion. Super comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jrgmx18,

      Great! We're glad that you're enjoying the sound quality, comfort, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best sound + noise-canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, excellent noise cancelling. Best I've experienced.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, Muddy! It is fantastic to know you're enjoying the WH-1000XM4's sound quality and industry-leading noise cancelling. Sony's advanced digital noise cancellation technology uses microphones and a dedicated NC processor in each earcup to analyze and neutralize ambient sounds, making it possible to experience music, calls, or silence—even in noisy environments like buses, trains, or planes—to an exceptional degree. Your experience reflects our goal of delivering clear, immersive audio and outstanding noise reduction for our users. If you have any favorite features or listening tips to share, we'd love to hear more!

      Thanks for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Quality and functionality at Sony levels.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great comfort, noise cancellation. Marked difference in volume between Bluetooth and wired, a bit of a surprise. App is intuitive and offers a nice set of EQ options. Overall very pleased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MTPC, we're glad you like the ANC function and comfort of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome upgrade! Clear and Nice sound, strong base and good sound blocking system.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MaraG,
      Good decision to upgrade your headphone! It's nice to know that you are satisfied with your new WH1000XM4 and you are pleased with the audio quality and performance of it. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My traveling studio companion

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the loudest of loud airplanes with the most talkative neighbors in the seats around me I've found studio quality audio and noise cancellation with these Sony headphones. The hires audio sounds I'm able to get via bluetooth are fantastic. I did purchase the adapters for both USB-C and Apple Lightning so I could hardwire to either my iPad Pro or the Apple iPhone 13 Pro but I'm honestly not sure its needed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wade, Excellent choice! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony 1000

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound quality and very comfortable on the ears. I would for sure recommend this to somebody.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Echo,

      Great! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Absolutely unreal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling alone just when you put them on your head while powered off is amazing. Turned on? Oh my goodness. Fired up the "Blade Runner" vinyl and quickly had my mind blown. The Sony Headphones app is great and easily allows you to connect to devices, update firmware, EQ and more. I would give this an extra star if I could.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, good to know that you're enjoying the awesome features of the headphones particularly the noise canceling function and the Sony Headphones Connect app. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these on sale for a great deal.. Amazing sound quality. My TV wouldn't turn up the volume high enough for my liking so I use an aux chord to my controller. I use the dolby atmos app on my Xbox and it really brought these headphones to life. It makes games and movies sound much more full and dynamic. Using them on my phone is flawless. Music sounds fantastic and podcast sound rich. The app is easy to use and I like that you can adjust the eq settings. The noise canceling works great too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Koke,

      Great! We're glad that you're enjoying the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Never going back

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m honestly in love with these headphones, though I don’t use them often. However, when I do use them, they’re a NOISE CANCELLATION life saver. I honestly would recommend these over the AirPod pro max. Not only for price, but quality of sound not brand. (as someone who has just about every apple product).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DinahEzrae, Perfect! We're so thrilled to hear that you're enjoying the exceptional noise cancellation and amazing sound quality of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent all around

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones. I had the originals and decided to upgrade to the Mk 4s. The noise cancellation is amazing. I can sit right next to a window air conditioner and hear nothing but silence. Sound quality is very good in most aspects. The bass is a little heavy at low volume and a little light at very high volumes, but overall it's still pleasing. The speak to talk feature is clever. And the ability to focus on voices and filter out other sounds works better than I expected. All in all, I'm pleased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matt, we're glad that you like the improvements we made on the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Make sure to adjust the headband for maximum comfort. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    amazing

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they’re so comfortable and the quality is great ! worth every penny

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scar, Thank you for the 5-star rating! We're glad you love the superb sound quality and exceptional comfort of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your feedback and offering a fantastic rating on the product! -Jess Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    The Future Of Headsets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality amazing! The headset feels light. The noise cancel is one of the best in the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Beastboy4,

      Great! We're glad that you like the sound quality, weight, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Would recommend it to everybody

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far the best headphones ive even owned. Sound quality is unmatched and the noise canceling aspect is amazing. I dont even have to turn them on at times. Ive worn then on a plane a while back for noise cancelling and to habe a bit of pressure releif and it honestly helped alot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZainabR, we're glad your are enjoying our industry-leading noise canceling headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Simply the best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the first generation MDR-1000X for nearly 4 years. It's finally the time to upgrade! The Mark 4 has excellent sound quality and NC capabilities. I love the multi-point function, which solved a long-standing pain point for the 1000X series and is perfect for working from home.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect Feature Set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first major headphone purchase in a while, and I do not regret it. I bought these to replace my Beats Studios from 2011 after they finally kicked the bucket and everything is a huge upgrade. The ANC, features in the app, auto pause, two devices at once, ambient sound when talking to anyone. I could go on an on but they aree perfect for my needs as a software developer working from home. I would recommend these to anyone as these are the best headphones I have ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ernie,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than expected. Amazing on airplanes! Battery life is insanely long and sound quality is spectacular.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pigeon,

      Awesome! We're glad that you like the battery life and sound quality of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great headphones..not cheap price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the best sounding NAC wireless headphones I’ve used. Not cheap but you’re getting a premium product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bulls217,

      Awesome! We're glad that you are enjoying the sound quality of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are such good headphone got them for my husband as a gift and he absolutely loves them. I’ve tried them myself and now want a pair too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MalykaiS,

      That's great! We're glad to hear that your husband loves the headphones. Thank you for supporting Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Nice headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great and very comfortable. Bought for a Christmas gift, and daughter likes them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Papashack,
      Nice! We're excited to hear that your daughter likes her Christmas gift. We're glad that she appreciate the sound quality and comfortability of her WH1000XM4. Thank you for choosing Sony! - Marco Sony_US