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Customer Ratings & Reviews

$319.00

Customer reviews

Rating 4.7 out of 5 stars with 12582 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 224 Showing 4,461-4,480 of 12,582 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Product. Great Price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to tune out the world? Look no further. In this deep shade of blue, these headphones do an awesome job with secluding yourself in a bustling world. I enjoy wearing these headphones while at home to unwind and relax. When paired to my phone, the audio is outstanding and when a call comes in, it's super easy to switch over. When family or friends are around, a quick gesture with my hand and I can hear them perfectly fine. I. Love. These. Headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MChan79, Thank you for this amazing review! We really appreciate you helping to share the word about our newest noise canceling headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound,very confortable excellent product great for travel and sports

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Julios79, we're glad you like the sound quality and comfort of our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    College vibe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase these as a gift for my college daughter and she said it was the best gift ever. She’s able to use them outside on campus and they do keep the noise out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NOTGOOD1, You've made an excellent choice! We're very happy to hear that your daughter loves her new Sony WH1000XM4 headphones. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best sound quality headphones for me and based on CNET. It is the best, and loud and the hardware functionality to stop play when you speak to someone and take it off your head is amazingly smart. The sound and hardware. And definitely a need to be able to connect to two devices. The previous only connected to one, and that was an angering inconvenience. Definitely an additional fix worth the upgrade.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marcy25,

      You made the right choice in upgrading to the Sony WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Nice noise cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice noise cancellation, like the feature when you talk and pauses the audio, battery life is good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrAndhAwA, Great! We are so glad to hear that you are happy with the noise cancelling feature and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great NC heaphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I have ever used. The noise canceling feature is great and the case and the way it it stored saves space compared to to same style headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spideyspartan, Awesome! We are so glad to hear that you are happy with the noise canceling and overall performance of your WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best NC over head earphones period.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding sound and noise cancelation! Super comfortable. Expensive but worth the money!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lr1517,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cuts out all those kids while I work from home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these headphones to work in silence while my wife and kids work in the other room. My mom sleeps with the TV in the room. These headphones have saved me. I wish they came out in March like they said, so waiting until August was not cool. Only downside is how it handles calls/first device, by cutting off the second device. So if you are in a webinar and a spam call comes in, you are out of audio in your meeting. The noise canceling in great. Sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DuderMcgee, we're glad that you found the perfect headphones for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      You do have the option to turn off the multipoint function on the Sony Headphones Connect app when you want the headphones to focus on one device.

      Thanks for your review and for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great long flight option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Sound and noise canceling headphones. Used on 10 hour flight and was very happy with comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aloha,

      Great! We're thrilled that you are enjoying the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Do not pass go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice headphones. Well worth the money. Sound quality is great is great and the noise canceling makes it hard to hear what is around you. Love the you can touch the ear to be able to hear what is around you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BEEHILL, we're glad you like the sound quality and noise canceling feature of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Supervior sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sweet Jesus, incredibly clear. Glad that i ve picked these over the Bose! Loud and the bass is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PJEHOV, Glad to hear that you are happy with the sound quality of your new WH-1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Its Sony... expect the best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you can afford these, please go with them! Obviously, the sound is superb. The tap buttons on the side take some time to get used to but are convenient. The Headphones app provides great customizion. Lastly, the reason to go with this version rather than their latest ($399 headphones) is because these still fold and easily fit in your bag/backpack.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi vgndude, Awesome! We are glad to hear that you are enjoying your WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony - WH1000XM4 Wireless Noise-Cancelling Over-th

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas present for my teen. I read reviews on all noise canceling headphones and this had great reviews. Bestbuy had the cheapest price and in blue. She loves it and I tried it out too. It definitely does work at canceling out noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MGCT,
      Wow! What a nice Christmas present! Thank you for choosing WH1000XM4 and we're glad that you like the color, quality and noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones. Noise cancelling isn't perfect, but decent enough

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello jmk1,

      Thank you so much for your feedback! We're glad to hear that you find the WH1000XM4 headphones to be good. We value your comments regarding the effectiveness of the noise cancellation feature.

      To ensure you get the best performance, we recommend adjusting the settings in the "Sony | Headphones Connect" app. For an optimal experience, please set the [Ambient Sound Control] to [Noise Canceling] mode. Keep in mind that if you have Adaptive Sound Control enabled, it could impact the noise-canceling effectiveness, so you may want to consider modifying that setting as well.

      For detailed instructions, please refer to the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html.

      Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Forget Bose

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been looking for good noise cancelling headphones that also sound good. I found that the bose headphones did a good job in the noise cancel department but really did not impress when it came to music playback. These sony's have done it all and stand above all others in striking that balance point. Overall these headphones are fantastic and I would recommend them to anyone looking for bluetooth, wireless, noise cancel, headphones that don't sound like muddy bose's.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zioina,

      Great! We're glad that you found the perfect headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Sony Xm4 Review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has great noise cancellation. Really really great battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello HusseinA,
      Thank you for the feedback and we're glad that you appreciate the awesome battery life and superb noise canceling capability of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Solid pair of headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid sound quality, but bluetooth connection can be spotty at times.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ABorder,

      Thank you for your feedback. We're glad to hear you're enjoying the sound quality of your WH-1000XM4 headphones. We're sorry to hear that you're experiencing issues with the Bluetooth connection. Please try unpairing and re-pairing the headphones with your device. If the issue persists, please contact our support team directly for more advanced troubleshooting.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    These Are God Tier 100%

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If You Are Looking For Great Sound Quality Plus The Fact That You Can Drown Out All Other Noises In Standard Of Public Areas The Noise Cancellation On These Headphones Are Fantastic For That 10/10 I Would Most Definitely Buy These Again Or As Christmas, Birthday, Or Back To School Gifts

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarrellC, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Comfortable, great sound, overall high quality! Very happy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KLOCK, Thank you for the amazing review! Wer'e very pleased to hear you like the comfortable fit, great sound, and overall quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best noise canceling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wear glasses, earrings and a mask and was comfortable the entire day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AbbieA,
      Thank you for sharing your experience with the WH-1000XM4 headphones! We’re delighted to hear that you found them comfortable to wear throughout the day, even while wearing glasses, earrings and a mask. Your feedback is invaluable to us. We’re pleased to discover that our product served you well!

      Thanks for choosing Sony!
      Best regards,
      Stephanie Sony_US