Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10892999
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort
Nearly Perfect Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went back and forth between these and the XM5's and these are so much more comfortable. The only downside to these vs say the Bose QuietComfort headphones is that there isn't a dedicated button to enable bluetooth pairing. You have to turn them off and back on again to enter pairing mode, it's a very weird setup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi redmondson8,
Thanks for sharing your review and experience with the WH1000XM4. We're thrilled that you like the comfort of the headphones. Your feedback about the Bluetooth pairing function is greatly appreciated.
When you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information), the headset enters pairing mode automatically. When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the (power) button for about 7 seconds. Check that the indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Bluetooth pairing”. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality, Weight
Great wireless headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is very good. These are light weight headphones as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Great sound quality!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, Noise cancellation is perfect. The battery life is a plus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
Great! We're glad that you like the sound quality, noise canceling function, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a college student. The noise cancellation works really well so you can focus on your work, and the sound quality is also very nice. The headphones have an ambient mode so you can switch between noise cancellations and normal mode, it does this automatically or you can do it manually.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TamoghnaM,
Great! We're glad that you like the noise canceling function, ambient sound mode, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable to wear and the noise cancelling function helps a lot during the long flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YishaoL,
That's very nice to hear! We're glad that you like the comfortable design and noise canceling of the headphones for your long flight. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and quality. Connects great with phone and laptop.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Galla08, Fantastic! We're thrilled you like the great sound, excellent built quality, and easy Bluetooth pairing of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
love em
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very comfortable and easy to use. The sound is fantastic and can be tuned to your preferences
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DBoy, We're very grateful for this positive feedback! We're glad to hear you love the comfortable fit, ease of use, fantastic sound quality, and sound customization based on your preference. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Good but there's better options
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones aren't cheap but they feel really good. The noise cancelling is great, the color is great but the flaw for me again is the cost. I would personally buy some beats or airpods over this but if you need some headphones that exclude airpods and beats, this is a solid option.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jonathan, Thank you for telling us about your experience with your WH-1000XM4 headphones. Your feedback regarding the cost of the unit is extremely important to us and is very much appreciated. Good to hear you like the features and capabilities, especially its incredible noise cancellation and amazing sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you very much for all of your inputs and for choosing Sony! -Jess
- Pros mentioned:Sound quality
amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancellation is amazing! Worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisB. We're thrilled to hear you've been enjoying your WH1000XM4!. It's wonderful to hear that you found the sound quality and noise cancellation of our product amazing and well worth the money. Thanks for choosing Sony. -Milton.
- Pros mentioned:Comfort, Sound quality
Better than Bose!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really comfortable and great noice canceling is like no other. The app gives a lot more functionality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ramon540,
Awesome! You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves these he says they sound great and fit well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi spendmoney, Fantastic! We're glad that you son likes the sound quality and fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
LOVE THESE HEADPHONES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony Headphones are the BEST! I have nothing at all bad to say about them. They're PERFECT!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarmaB,
Thanks for the enthusiastic review! It’s fantastic to hear that you're loving your Sony XM4 headphones. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Good headphones - get Best Buy coverage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, nice sound quality, and performance; second time purchasing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyG, we are happy to hear that you like the Sony - WH1000XM4! This pair of headphones blend our advanced noise canceling, with exceptional sound quality and a range of smart features for an unrivaled listening experience. Thanks for choosing Sony! Regards, -Dominick
- Pros mentioned:Sound quality, Weight
Competes with the big brands
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is the best also the weight it’s amazing for long trips !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
Great! We're glad that you are enjoying the noise canceling function and weight of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Pretty comfortable
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with this purchase. Comfortable and noise canceling works pretty well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RKFF, Excellent! Good to know you like the comfortable fit and noise canceling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Don't think twice just go for it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where do I even start... these headphones are exceptional... I have owned many different types of headphones and this one by far comes out on top Sound quality is top notch Noise Cancelling is exceptional Dual connection is also huge Definitely would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashraful,
Very nice! We're glad to hear that you like the sound quality, noise canceling of the Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
LOVE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely LOVE them, the sound quality is amazing. I highly recommend you getting them if youve been thinking about it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiGi, Awesome! We're glad to hear you love the amazing sound quality of your Sony WH1000XM4. We appreciate the recommendation and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
The best noise cancellation. Cant beat them.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried many different headsets for the purpose of cancelling background noise to protect my hearing. I work in a very load environment, and can use them during the work. They the best you can possibly get for that purpose, and I have tried few more well known brands the most expensive models. This Sony model is the best as of today 08/2022
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyBuyer,
You made the right choice! We're thrilled that these noise canceling headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent upgrade from XM3's.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Xm4's are an excellent upgrade from the XM3's. New motion detection sensor allows you to pick up music playback after you remove the headphones and put them on again. Noise cancellation is about 40% better, more isolated from environment. The only issues are that the bass is not as deep as the XM3's and the XM4 app is a little different then the XM3 app- the lack of sound position control and sorround (VPT) settings hinders the customization options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi solo1ne, we're glad that you like the upgrades we made on the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the Sony Headphones Connect app is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
Auditor.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good headphone , it has been used 2 years since i bought it to my son when he was in Highschool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KelvinL!
It is truly wonderful to know that these WH-1000XM4 headphones have been a reliable companion for your son all the way from high school through the last two years.
Thank you for putting your trust in Sony!
Warm regards,
Estefany