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Customer reviews

Rating 4.7 out of 5 stars with 12582 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 235 Showing 4,681-4,700 of 12,582 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound and anc Very comfortable fit Audio quality is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RayH, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great sound quality. First nice pair of headphones I've owned, so i can't compare, but the noise canceling works really well. Sometimes the sides of my head hurt if i wear them and my glasses all day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JennaS,

      Thank you for sharing your experience! It's wonderful to hear that you're enjoying the sound quality and noise-canceling features of your Sony WH1000XM4 headphones. It sounds like they’ve been a great first step into high-quality audio. As for the discomfort with glasses, you might try adjusting the fit slightly to find a more comfortable position for extended wear. https://www.sony.com/electronics/support/articles/00282845?utm_source

      Thank you for choosing Sony, and enjoy your music! -Maria Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GREAT headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loooooove these headphones so much, great noise cancelling setting.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SaraA, we're happy to hear that you're loving the Sony - WH1000XM4! With the Industry-leading noise canceling technology and the Superior Sound Quality, they are able to take your listening experience to the next level! We hope you continue enjoying the product, thank you for choosing Sony. Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    The Goat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hype is real. ANC is great! It doesn't completely shut the world around me, but i prefer it that way tbh

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarioU,

      Thank you for the purchase! We're glad to hear that you like the industry leading noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony noise cancelling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good design , easy to store and carry , great noise cancelling on the plane .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Suvorov,

      Fabulous!

      We are so happy to hear you are satisfied with the exceptional noise canceling function- especially when using on the plane, ease of store & use, and stylish design of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONY UNDISPUTED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say it's a SONY!!! Outstanding quality noise cancelation on point. Half the price of apples headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertoC,

      Thank you for your feedback! It’s great to see your enthusiasm for the Sony WH1000XM4 headphones. Their exceptional noise-canceling capabilities and quality truly make them stand out. Thank you for choosing Sony! Enjoy your listening experience! -Maria Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. Great noise canceling. Easy to connect wit pc or phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tray,

      Awesome! We're glad that you like the comfort, noise canceling, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazon quality, amazing sound. The app is good to. Battery power is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josh,

      Great! We're glad that you like the sound quality, the Sony Headphones Connect app, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wonderful Travel Experience

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The balance is spot-on, bass is deep, mids are clear, and highs are crisp. It's a game-changer for travel and noisy environments. The Adaptive Sound Control is clever too, adjusting noise-cancellation settings based on what I'm doing and where I am.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Param, Thank you for the wonderful feedback! We're glad you like sound balance, deep bass, clear mids, crisp highs, and excellent adaptive sound control and noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Snap cord in, USB mysteries.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works and sounds great even when you don't bother with the app, good only when your Android is new enough. It helps to know you need to press a little firmly to snap the cord plug into the headphone. Also, the computer finds USB hid interfaces, so there is some unadvertised (secret!) USB functionality, not just charging. Finally, the charging didn't seem to work with a plain 2A charger; only with a computer USB port.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Seth,

      We appreciate your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      It is recommended to use a commercially available USB AC adaptor capable of supplying an output current of 1.5 A or more (If the output current is less than 1.5 A, the charging time will increase, and the music playback time after 10 minutes of charging will decrease.) The full operation with all chargers is not guaranteed.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphone for the value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great. I would have prefer if the app could be installed on multiple devices and controlled from each of the devices. Otherwise, it is a great headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaleL, Thank you for your review and feedback! We are pleased to hear that you are enjoying the great sound quality of the WH-1000XM4. We appreciate your suggestion regarding the ability to control the app from multiple devices. The multipoint connection feature allows the headphones to switch between two devices, such as answering a call on your phone while listening to music on another device, without needing to go through the normal Bluetooth reconnection process. We will certainly take your feedback into consideration for future updates. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    One of the best.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are one of the best headphones out there. The noise cancelling works as intended, it pairs easily to the two devices. The transition between the two devices whiles playing sounds is seamless and very fast. The little sensor lets the music pause as soon as you take the headphones off. However, I have found that the music plays if I leave the headphones on my head, or hanging on my neck. I think this is because the sensors end up being covered and mistake my head/cheat for my ears. I would rather pause whatever I’m listening to than rely on the headphones, unless you completely take them off. There’s not a lot of improvement from the XM3s.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for plane travel. Battery last long. Sounds great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Drewable,
      Awesome! We're glad to hear your enjoyable experience with the amazing sound and long battery life of the WH1000XM4. This is definitely great for trips and travelling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Review on headphone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really loved it! I did however return because of some personal reason. It is a great option for anyone looking for a great headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ReeeeeeeL, Fantastic! We're delighted to hear that you enjoyed our WH1000XM4 headphones. We understand that personal reasons led to your return, but we truly appreciate your feedback and recommendation for others seeking excellent headphones. Thanks for the perfect star review! - Romeo Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got yhese headphones because i seen that they were really popular. I wanted to rey them out for work and school. These headphones are my best pair of headphones i have and i never leave home without them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Giaa, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome sound!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got these and they live up to the Sony name. The sound is great and they are very comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yotet, we're happy to hear that these headphones have lived up to your standards. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good audio quality and sound. Easy to pair and connect two devices at the same time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Exesergio, Thank you for giving the product a perfect rating! Good to know you're enjoying the great sound quality, easy Bluetooth pairing, and multipoint connection feature of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These seem to be good quality. The audio quality is good and the extra features are pretty convenient, though I turned off the automatic switching between the noise cancelling and other features. The hinges seem to be aluminum, instead of aluminum and plastic like other cheaper head phones (though I’m not 100% sure since I can’t see the hinge entirely). But for now it seems like a solid head set.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hmpt,
      Awesome! Thank you for such a great review. Your kind words encourage us greatly. We're glad to hear you like the great quality and features with your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. - Kris Sony_US

  • Rated 5 out of 5 stars

    Wonderful Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver are wonderful!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, jpmeister!

      We're so glad you’re loving your silver WH-1000XM4 headphones. They really are a wonderful blend of industry-leading noise cancellation and all-day comfort.

      Enjoy your music, and thank you for choosing Sony!

      Best regards,

      Gus Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, easy to use and sound fantastic. Also keep the noise out and are light weight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Salf, That's fantastic! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality, noise canceling feature, lightweight, and easy to use of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We're very grateful for this feedback! Thank you for choosing Sony! -Jess Sony_US