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Customer reviews

Rating 4.7 out of 5 stars with 12583 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 236 Showing 4,701-4,720 of 12,583 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are awesome! The sound is clear with great bass. Plus these are super comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RayE, Great! We're glad that you like the fit and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Wonderful Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver are wonderful!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, jpmeister!

      We're so glad you’re loving your silver WH-1000XM4 headphones. They really are a wonderful blend of industry-leading noise cancellation and all-day comfort.

      Enjoy your music, and thank you for choosing Sony!

      Best regards,

      Gus Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My favorite headphones, despite being expensive

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable noise-caneling headphones with EXCELLENT sound. Better than my comparably priced Bose headphones! These Sony headphones have slightly less effective active noise cancellation than Bose QC35 II. However, the audio quality of these Sony headphones blows away the Bose QC 35 II. These Sony headphones, are by far, my favorite headphones. Highly recommended, despite being expensive. They're simply worth it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HappyElacCustomer,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been watching these for years. At $160 on Black Friday I couldn't resist. They are awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KenW,

      That is an incredible find! Getting the WH-1000XM4 for $160 is a fantastic deal, especially since they remain a gold standard for noise cancellation and sound quality. We are so glad your patience paid off and that you're finding them "awesome" after watching them for so long.

      With up to 30 hours of battery life and the ability to fold them into a compact case, they should be the perfect companion for years to come. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Get them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great. MUCH better than Bose 35II. Just a tiny less comfortable. Both slide on my head when I bend over. Seems like all over ear headphones are for large heads. I’m a normal sized woman. If you’re deciding between Bose 35II or these, I recommend these. Many more selectable options such as equalizer. I really like the volume control swipe up or down on right ear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mlm7314, Awesome! Glad to hear that you are happy with your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Purchased Two

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a pair for my husband and he loved them so much, 2 weeks later I purchased a pair for me. I love them! Great sound, love the noise canceling and you can keep them on, place your palm on the right ear and it allows you to hear someone who’s speaking to you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrsHunter, Thank you for purchasing two Sony WH1000XM4! We're very happy to hear that you and your husband loved them. Good to know you're enjoying the great sound quality and excellent noise cancellation of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very comfortable, easy to use, sound quality is on point. No regrets on this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, comfortable fit, easy to pair + use. Better than my last headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hades,

      Thank you for the positive feedback. We are glad you like the sound quality and the fit of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Xm4

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light. Portable. Amazing sound! Connecting to two devices makes a difference

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi armmie,

      Thank you for the 5-star rating and we are glad you like the sound quality of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    WH1000 XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Wh1000-xm4’s were at a great sale price and prosthesis best rated Bluetooth so I spoiled myself and bought a pair, no regrets with these. Was mowing the yard and I could feel the mowers vibration but no sound, the anc on there is outstanding

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Memyselfandi,
      That is awesome! We're glad that you like your new Sony WH1000XM4 especially the noise canceling feature that helps you block out loud noise.The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony XM1004

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using these bad boy more than my Bose QC 45. The sound is incredible as advertised and a great deal at Best Buy . Highly recommend this headphone if still available. May look into the 1005 in near future.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FreeGuy4K, We are glad that you like the sound quality of your Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alll around the the headphones on the market right now , noise cancellation its superb and design makes very comfortable to use battery life its amazing and more affordable than the apple airpods max

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rptech777, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    love love love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 love the noise cancellation it my fav headphones yet

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi musiclover325,

      Thanks for the 5-star rating! We're thrilled to hear you're enjoying the noise cancelling feature on the WH1000XM4 headphones! Don't forget to download the Sony Sound Connect App to elevate your experience even further! Thank you for choosing Sony! -Aldair Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is awesome. Easy to use. Little overpriced but you will love the sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ajay,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The Best!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound ... and how they feel over my ears. Fully recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abdy, Great! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter says these are amazing headphones. She uses them all the time!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LawrenceC,

      Thank you for sharing your daughter’s experience! It’s wonderful to hear that she is enjoying the industry-leading noise cancellation and comfort of the WH-1000XM4.

      Thanks for choosing Sony. 

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best over ear headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best sounding and comfortable headphone I ever use, big up to Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jay22, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 is the best sounding headphones that you've owned. It's good to know these are comfortable and you're enjoying the overall features of our industry-leading, Noise Canceling headphones WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for leaving us such a wonderful review! Thank you so much for your purchase! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Best Noise Canceling Headphone You Can Buy!2

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. i have used them for a flight from the US to Japan (13 hours & 40 minute) and they worked very well. When i used the noise canceling feature all I could hear was the movie i was watch. Not one sound of the plane got into my ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mikey,
      Great! We're truly happy that you are satisfied with the audio quality, noise canceling feature and long battery life of your new Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best noise canceling Set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones! Great battery life and one of the best noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jwalit,

      Thank you for the 5-star rating and we are glad you like the battery life and noise-canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than Bose?!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our son has Hyperacusis and so he always has to have noise-canceling headphones on for his safety. We wanted to get a pair of noise-canceling headphones that also had Bluetooth so he didn't have to switch when he wanted to listen to something. These blew us away. He says the noise-canceling is better on these than the Bose Quiet Comfort 3 headphones that he had been wearing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JEEPL1F,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US