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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12583 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 238 Showing 4,741-4,760 of 12,583 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling feature works great. The headphones are super light and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MickeyZ,

      Great! We're thrilled that you are enjoying the weight, comfort, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! Great sound and super comfortable! Highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spike,

      Perfect! We're glad that you like the sound quality and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Premium Noise Cancelling Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing premium sound and way comfortable than the Beats by Dre one I had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi thekidnamedenis, We are happy that you like your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Life Changing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have changed my life! I use them five days a week for at least eight hours daily. The charge goes a long way, and I don't regret the purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ReinaC, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cans sound awesome, the fit is great, and very easy to pair up. Sony does it again!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MKD1,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Quality Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 were my first pair of wireless headphones and they are amazing! The sound and build quality is incredible! The carrying case is also a nice bonus! Also, you can really customize and get a variety of Sound EQs on the Sony App - which is cool - Overall, these are a great pair of headphones and I would definitely recommend to a friend! No complaints and the noice cancellation really works.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brandon,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Don’t buy anything other than these

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best wireless headphones, top notch audio quality with incredibly comfortable cushioning and long lasting battery, not to mention amazing noise cancelation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Roger, Awesome! We're glad that you like the comfort, audio quality and battery life. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    A little overkill, but great headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love great sounding music and am a bear for over the ear headphones most of the time. I honestly thought that I would use these more as I listen to a lot of classical music and jazz at home and am extremely picky about quality and depth of tone. These hit all those marks and then some. I think the only reason I do not use them more is because I do not carry a backpack whenever I leave the house so I am not likely to carry them around with me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JerridWolflick, Thank you for the great review! We're thrilled you like the great sound quality of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Super happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones sound excellent, are feature rich and have a stylish case. The only issue I have had is that sometimes they jump to 100 percent volume when powering on and pairing with my phone. Tech support showed me how to reset the headphones but the issue creeps back in every once and a while. I’m sure they will address it in a firmware update. Other than that I am super impressed with both the sound and build quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ImhotepVII, we're glad that you're enjoying the sound quality of the headphones. We appreciate your feedback about the volume function. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for your review and for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONY ROCKS

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the Ones, after you try on and hear the difference, you can’t use anything other then SONY

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SHOCKING, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Noise Cancelling Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading reviews I decided to purchase these headphones. Noise cancelling is the main reason I purchased these. I have a neighbor who has a stereo with a thumping bass that was penetrating the walls. I got these headphones and most of the noise was gone. Because these are bluetooth enabled I was able to have some calming music to help me sleep and that drowned out all of the noise. The sound itself is really good, too!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am beyond satisfied with this purchase. Quality bass, superb sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Filmmaker, Great choice! Glad to hear that you are enjoying your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Got them to use on phone calls

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear buds don’t work well for me. These are comfortable, have a good sound and work reasonably well for my phone calls, which is what I use them for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robbylee, Great! we are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! Perfect amount of bass, noice cancelling is perfect for the gym!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mexcudi,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Giving what’s wanted

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your service is great since this is a gift. I do not know how to rate the product. I do know this is what my grandson asked for so it must be good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect ANC

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did weeks of research looking to replace my 7+ year ANC headphones. These were generally reviewed as the best out there. I am glad to report those reviews were right. Color is fantastic and the NC is ironclad. It's changes based on what you are doing and that is very useful. Swipe motion for skipping and volume control is effective and engaging. Loved these so much that I got my girlfriend a pair too. She loves them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lnf4116, Great! We're glad that both of you are enjoying these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for the gym and to block out extra noise while working out. They block out a lot and im happy with how well they work. The only negative is the dont stay securely on during certain exercises but that is my only dislike.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Michele67212,
      Awesome! We are truly happy that the noise canceling feature of our Sony WH1000XM4 work fine. You can work out without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Recommended to buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the product is awesome. we are enjoying the music with Sony Wireless noise cancelling Headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SandeepS, Thank you so much for your fantastic review! We're thrilled to hear that you are enjoying your WH1000XM4. It's great to know that the quality of the product has met your expectations and that you are having an awesome music experience with them. Your recommendation means a lot to us. Enjoy your music and thanks for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Speechless!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I went through with purchasing these! I hesitated for a while because of the price. But when they were on sale, I jumped on it. I wish Spotify supported the 360 Reality Audio because I don't bother with 3rd party music apps I have not heard of. Regardless of that, the sound and features of these headphones is worth it to me. You get what you pay for!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello 4SmokinSlyks,

      That's very nice to hear! We're glad you like the smart features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a last minute pair for a vacation and these were outstanding! The noise canceling feature is amazing!! Had a small child wailing behind us on a flight to LA. Put these on….peace and quiet! The music is rich and has concert quality sound. Sony has the best over the ear headphones imho! If you want peace and quiet, these are the headphones for you! Music is the bonus!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there!

      Thank you so much for the 5 Star review!

      We are extremely pleased to hear that you are happy and satisfied with the outstanding sound quality and industry-leading noise canceling function of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US