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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12583 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 239 Showing 4,761-4,780 of 12,583 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than competitors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves my ears from kids music. Noise cancelling works really well which is what you buy them for. Have tried other main brands as well and these are the best so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tnatz, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for travel. Comfortable to wear during long flights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Stanley,

      Thanks for the comments and for the 5-star rating! It’s amazing to hear that our product has exceeded your expectations! We are sure their amazing Sound quality, Noise Cancelling Technology and their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have an excellent day!
      -DiegoV Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and fells very comfortable. The app is easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Conrad,Thank you for giving the WH-1000XM4 a perfect rating! We're pleased to hear you appreciate the great sound quality, comfortable fit, and intuitive app of your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling function is great. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bestbuyer,

      Perfect! We're thrilled that you like the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More affordable than other options, especially when purchased on Black Friday sale. Superb noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeoH, That's great to hear! We're glad you like the noise cancelling performance of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I ever purchased. The sound quality is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, H25431,

      Thanks for the comment and the 5-star rating review! We are delighted to hear that you are enjoying the fantastic audio quality from your Sony Headphones, and we are sure their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cancels noise - Good sound.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy them. They have great noise canceling to the point where you can't hear anything other than what is playing on the headphones. I love the sound and now use the headphones more than I do my airpods.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Artbestbuybadequipment,
      Great! We're delighted to hear that you are enjoying your WH1000XM4. We're glad that you appreciate the noise canceling capability and sound quality of the headphone. Thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great cans!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing set of headphones. Some of the best out there and highly recommend them, especially when they go on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Corey, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I can’t hear you

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than beats! Noise cancellation was great and couldn’t hear anything other than my music during my last flight. Only negative was the initial connection to my device. It took a little longer other Bluetooth devices I have and I had to download a Sony app. And love the Navy blue color.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeoIz, Awesome! We are glad to hear that you are happy with the noise cancelling and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphone I’ve own. I had the previous version and even though there is one generation ahead I still chose this one. The case is awesome for traveling and do not take much space. Sound quality is amazing. Charges quickly. Perfect in my opinion. I wish Sony would keep this model, not a big fan of the most recent version.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vivi, That's great! We're thrilled you like the carrying case, amazing sound quality, quick charging, and overall features of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    No regrets!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelation. Outstanding comfort. Look great! Controls take time to adjust to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi asmithba,

      Good to know that you're enjoying the amazing features of the headphones like the comfort and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      We also appreciate your feedback about the touch control function. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound, very comfortable.multi device support is a hit or miss with my note 20 ultra

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are one of the best iv heard. The noise isolation is top notch and the sound quality is superb. If you have the chance give the 360 audio and listen, it's a a game changer. At least to me it is. Takes music to a new level. Totally transforms the way music is heard. Build quality is very good but for the price I feel they should of went with a more premium material. But overall. Love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LMcKenzie20, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing product. Best voice cancellation!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product mainly for voice cancellation during my work out. It works so well, i feel like i am all alone working in gym even with other ppl around. Great product! May be little less money would be Amazing! ;)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Amigo,
      Perfect! We're glad that the noise canceling feature of our Sony WH1000XM4 performed well specially in blocking unwanted noise. Now, you can enjoy your gym sessions without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best of the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best purchase ive made the sound quality is top tier as well as the noise cancellation CRAZY. wouldn’t really recommend for working out they slip to much on my small head lol. But overall you should buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Melanie,
      It's nice to hear that you are pleased with the noise canceling capability and sound quality of our WH1000XM4 as well as the overall performance. Thanks for choosing Sony and for your recommendation! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Noise Canceling Headphones!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling headphones. Have worn this pair on many flights and I could never travel without it. The best part is the sound which can be tuned to your liking via the Sony Headphones app. I've tried Bose Q45 but switched over to Sony once I heard the sound profile.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Delfino,

      That's awesome! We're glad to hear that you like the industry leading noise canceling of the Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great Noise Cancelling Headphones at high price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, battery life, and features but the earpads are a tight fit and the ears can get warm after a few hours of wearing them. Amazing noise cancellation though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KnightElm,

      Good to know that you like the sound quality, battery life, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about its fit and comfort is greatly appreciated. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great ANC headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 headphones are a great set of headphone. These headphones are good for listening to music when doing chores around the house or just sitting back and relaxing. For me the best feature is the ability to pause when the headphones are removed. They are excellent at blocking outside sound and sound great for music or podcasts. Their only weakest is phone calls, not as clear as when listening to music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pop04, we appreciate your review of the WH1000XM4. Good to know that you like the sound quality, wearing detection, and noise canceling function of the headphones. Make sure to update the software version (via the Sony Headphones Connect app) for optimum performance. Your feedback about the call quality is greatly appreciated. Thanks again for sharing your review and for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound and fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is very good for cordless, Easy to travel with. Very comfortable fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bruh, Awesome! We're glad that you love the sound quality and comfort. Indeed, these headphones are easy to travel with. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best head phone in the world

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This the best headphone in the world. Good for traveling. The quality of the sound is super amazing and the noise canceling is the best of all headphone in the market right now. I will say is get this or get new style of headphones because SONY ARE THE BEST FOR SOUND QUALITY.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi King, Awesome! We're very happy to hear you like the portability, amazing sound quality, and excellent noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US