Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10892999
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
My Favorite Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite headphones I have ever owned. They work great for listening to music or audio books. They are also great when I have a meeting so I don't have to use the computer speakers. They fit great and don't make my ears feel gross.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanG, That's awesome! We are thrilled to hear your new Sony wireless noise canceling headphones are your favorites. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vinecent
- Pros mentioned:Sound quality
Fine headphones, terrible seller (Best Buy)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product seems fine, but don't buy from Best Buy, they won't support you as a customer. They have no problem wasting 9+ hours of your time refusing to honor the word of their chat/phone support, and even their "executive resolution" team will acknowledge that the experience is "not what they want for their customers" but still refuse to do anything to make it right. Looking at you "Elida", who had the power to fix this but refused. Don't waste your time with Best Buy, they won't support you as a customer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, We're glad that you like the features of your headphones. We apologize for the inconvenience. Sony commitment to customer satisfaction is our top priority. You can directly report your concern to the retail store. -Jess
- Pros mentioned:Sound quality
Good gym headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good noise cancellation so i dont have to hear people in the background. Not that loud, which is good for me. Only con is that it’s kind of heavy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luong, Thank you for your review of the WH-1000XM4! We're glad to hear that you appreciate the noise cancellation feature and the volume level, which suits your preference. We understand your concern about the weight of the headphones. Your feedback is valuable to us as we continuously strive to improve our products. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
A real stand out.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glowing reviews from audio magazines are well justified. I've never owned a wireless set that reproduced sound so well. I don't generally gush over things in reviews but Sony has a real accomplishment here. It hearkens back to the audiophile reputation Japanese companies had through the 80s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi barrowlands,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Great Sony headphones.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I was thinking of buying wireless noise canceling headphones I searched for good headphones at 2 different sites and talked about the ones I bought at Best Buy. I even got next day delivery. The sound is amazing. It has been years since I had a set of headphones and glad I have them now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dano,
You made the right choice with these Sony headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve loved Sony headphones throughout the years as early as the 1990’s (Walkman). The previous wonky headphones were great but this new model is just plain amazing. The noice canceling is second to none. I definitely highly recommend this headphones to all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SFOguy, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation! Jay
- Pros mentioned:Weight
Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these mainly for working out but I ended up using it for everything! They’re practical and lite weight so I can walk for hours till they die.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samclg, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best Headphones I’ve Ever Had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely great. I just picked them up today and used them, and the audio and noise cancelling quality is incredible. The app is also really easy to use. I was gonna get the Bose 700’s at first, but I chose these instead, and I am not disappointed. I highly recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yeetification,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Excellent Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones with amazing sound! The noise cancellation is great. Awesome features for the headphones with app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EJAY, we're glad you like the sound quality and noise canceling feature of your new headphones! Thanks for choosing Sony! Enjoy! ~Earl
- Pros mentioned:Sound quality
XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is super worth buying! The noise cancellation is unlike other headphones as it doesn't have a weird affect on your ears. The sound quality is also exceptional. The only drawback I see is the volume isn't as long as some other headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielB,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function and sound quality of the headphones. Your feedback about its volume is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
The overall volume may vary depending on the source content. Make sure to adjust the volume of the headset and source device. Reconnect the headphones again with your source device. It is also recommended to wear the headphones properly.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
-Ralph
- Pros mentioned:Sound quality
Outstanding
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding purchase, these have been the standard for a few years and perform as well as the newer XM-5 without a few of the bells and whistles. But at 1/2 the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave,
That's great! We're glad to hear that you like the performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Awesome sauce
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] really good headphone, if you turn a find a headphones while really good noise cancellation this would be a good pick,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yona,
Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
New NC King
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned Bose noise cancelling headphones for years. Was up for upgrading my QC35 II and debating over this and the Bose 700. The new Sony WH-1000XM4 wireless headphones is a clear winner compared to other noise cancelling headphones in the same price range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi toto,
You made the right choice in upgrading to the WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this sony headphones so much, I got these after returning my beats studio 3 because when i took them off, it would pull on my hair and my sony headphones doesn’t pull my hair so it’s easy to take them off
I would recommend this to a friendBrand response from SonyListens
Posted .Hi erica,
You made the right choice with the Sony WH1000XM4! We're glad that you like the fit of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best noise canceling headphones and earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional audio and noise canceling. Better than any earbuds. I’ve had the Jabra 85t’s and the Senheiser Momentum 2’s and apple AirPod pros. Best for: Phone calls: Apple Noise canceling: Apple Audio: Sony All purpose: Jabra
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Comfort
Get a set
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first pair of headphones and I couldn’t be happier. Comfortable and easy to setup, I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rainmank2002,
Perfect! We're thrilled that you like the comfort and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great audio quality, poor mic noise cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Summary: Great audio quality, poor mic noise cancellation quality = AVERAGE Overall Rating I purchased these headset as I have moved to work from home and do not have an enclosed office to work from. I am just steps away from the kitchen and the living room and there are no walls/doors in between. I needed headsets that would eliminate the background noise picked up by the mic in calls. These headsets are not the solution for that. AUDIO: 5 Starts. Its probably the best audio output I've ever had on headsets. I come from wearing BOSEQuet comfort and these are better by A LOT! so if you need a headset that allows you to hear audio while eliminating the surrounding noises, I highly recommend this headsets. It has some other perks like ability to enable audio from environment automatically which works pretty well. MIC: 1 star. There is no active noise cancellation. I'm not sure if this was my mistake, could have been... but I read on some reviews that it worked as such... it definitely does not eliminate environment noise picked up by the mic in calls. In fact the feedback I got from people on calls is that it even enhances it... I used it with a DELL laptop, a MacBook Pro, an iPhone and an iPad, overall the results were the same (better feedback when in calls over the phone).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi juanmlopez,
We're glad that you are enjoying the sound quality of the headphones. It's unfortunate that you are not having a complete experience because of the call quality. Make sure to install the latest software version (via the Sony Headphones Connect app) for optimum performance.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned various JBL models of headphones and really wanted to try these out and these have been by far the best headphones ive owned in a really long time!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Djuan,
That's great! It's nice to hear that you appreciate the overall quality and performance of our WH1000XM4. We thank you for your honest feedback. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Awsome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been a beats fan forever and these sony headphones blow them away. the app even profiles your ears (with camara) to give you the best quality sound..there sturdy and now is the time to buy on sale. you wont regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuyer, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Excellent noise cancelling headphone.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling headphone. Comparing to my old Bose QC35, this headphone fares better in term of sound quality and features. I am still not use to using gestures to control the headphone. The phone automatically detects when I talk and stop the music. In a noisy environment, this features mistook someone else talking next to me, sometimes does not work well and stop my music when I am not even talking. Kind of annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dabraddah,
You made the right choice with the Sony WH1000XM4 headphones! We're glad that you are enjoying the amazing features of the headphones particularly the sound quality and noise canceling function.
Your feedback about the Speak-to-Chat function is greatly appreciated. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset. In places with a lot of noise, the speech of the person wearing the headset may not be detected, and the Speak-to-Chat mode may not activate. If this is the case, speak longer and louder. In some cases, in extremely noisy environments such as a train station or airports, the Speak-to-Chat mode may not activate even when speaking longer and louder.
Note: By changing the sensitivity of the automatic audio detection in the Sony | Headphones Connect app, the Speak-to-Chat mode can be easier to activate. Unfortunately, this may also activate accidentally the Speak-to-Chat in response to the voices of other people, ambient environmental sounds, transportation announcements, etc.
Thanks for sharing your review and for choosing Sony!
-Ralph