Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10892999
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
very bad noise cancelling over the mic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I use this headset for a phone calls, my frind complaint for the loaud noise this headset collect, other than that, good sound with some tweak of course.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent,
We are glad to hear you are enjoying the good sound of your WH-1000XM4 Headphones with some tweaking, but we are sorry to hear about your friend complaining about loud background noise during phone calls. This specific issue is sometimes caused by how the Speak-to-Chat feature is set up, or it could be related to the device's Automatic Wind Noise Reduction which might require a check in the Sony Headphones Connect app to ensure optimal performance when using the microphones for calls. We appreciate you choosing Sony and hope you can resolve this minor call issue.
Best regards, Eliab
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good pair of headphones. Noise cancelling is amazing. Sound quality is great. Does clamp onto the head pretty heavily, but that might get better with time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TristanT, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Superior headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beats by Dre has always been my go-to brand for headphones, but Sony headphones are far superior. These are the best headphones I've ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GermanM,
You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Love these headphones
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The only complaint I have is that when you’re trying to connect to 2 devices it is a little buggy when switching between them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dronin,
We're sorry to hear that you are experiencing issues when switching between two audio sources using the multipoint function. When using a multipoint connection, we recommend to download the Sony Sound Connect app on one of the devices and make sure it has the latest update. Check with the Sony Sound Connect app that the setting of [Connect to 2 devices simultaneously] is on. (Confirm that both devices are connected in the Device Currently Being Connected section of the app)
• Multipoint connection works with only two devices at a time.
- A third device can be connected through Bluetooth, however, the Bluetooth connection with the last device that played music will stay connected and the second device will be disconnected in order for the third device to establish the Bluetooth connection with the headphones.
• If you want to play music from the other device, stop playback on the device that is playing the music, and start playback by operating the other device.
Even if you start playback by operating the second device while playing music on the first device, the music from the first device will continue to be heard via the headset. In this state, if you stop playback on the first device, you can listen to music from the second device via the headset.
You may also find this article No sound on the WH-1000XM4 headphones from the second device when using a multipoint connection helpful: https://www.sony.com/electronics/support/articles/00250250
Should you need technical assistance, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Despite your concerns, we're happy that you like most of the features of your WH-1000XM4 Headphones. -Jess
- Pros mentioned:Sound quality
Best headphones ever.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for my spouse and they do the job as expected. Sound quality is amazing and worth every penny. I want a pair now for myself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TeeLD, We are happy that you bought our WH1000XM4, the best headphones for your spouse. You chose the best brand. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort
LOVE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most comfortable headphones I have ever owned. Everything promised in description is given. Also, i have a small head and they dont feel overly bulky like some other headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paige, Thank you for the excellent review! We're pleased to hear you like the comfortable fit and good to know it fits you perfectly. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Best gift for my girlfriend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend never had a pair of hifi headphones so there were great to introduce her to high quality audio without getting her a pair that looked "Masculine"
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, thanks for choosing and purchasing our product! We're glad your girlfriend likes her new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
I can't hear my kids!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and the noise cancelation, chef's kiss! I kid you not, working from home with kids running around, when I need some quiet time, I pop these in and drown them out! Comfortable, awesome sound quality...I mean I can go on and on, but you get the point. Must buy item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aemart90,
Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Newbie in Hi-Res headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has great headphones. I purchased their headphones this past February and the music in both Dolby Atmos and 360 Reality Audio are hit and miss at best. The 360 sounds good in mostly newer music but in remakes from songs before the year 2000, I cannot hear the difference between Dolby Atmos and stereo. I will still recommend individuals who want to purchase the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lafayette7, Congratulations on your new Sony WH-1000XM4! To ensure optimal listening experience when setting up 360 Reality Audio, please follow the steps on this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00233342
You can also watch the video tutorial for more details and setup information for 360 Reality Audio for your headphones on this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00258579
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
A great product made better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own the XM3s!!! The ability to pair to two devices and the approximately sensor that stops the music when you take them off is great - the build feels better than the XM3s. Over all a great refresh. Sony just refined a already great head phone, and honestly that’s what needed to be done.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RetiredMedic,
Awesome! Good to know that you like the improvements we made on these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Make sure you have Best Buy insurance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've Loved These headphones for so many years the only thing that I dislike is that I have a bad habit of them breaking every year and a half but having Best Buy insurance does help
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dante,
Thank you for choosing Sony!
We're truly delighted to hear that you've enjoyed our WH1000XM4 headphones for so many years! Thank you for your valuable feedback regarding their durability; we will share your insights with our Sony team. We're also pleased to know that Best Buy insurance has been beneficial for you. Your loyalty is greatly appreciated, and we look forward to continuously improving your listening experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
Love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If youre looking for the best anc technology you can buy then get these pair! If you are on a budget then get the true wireless heaphones or wait for it on sale. Either way Sony makes some of the best ANC technology/audio quality combination out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gabe,
Awesome! We're glad you love the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Need android/IOS app for full functionality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is as you would expect - excellent. To get the most out of your headphones you must download and pair them with an android or IOS device, a PC is not enough. The android/IOS app is the only way to set defaults, tune the noise canceling, and update the firmware.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VBSatisfied, We're glad to hear that you appreciate the quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
Well Worth The Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were a gift, but I understand from my son that they are really great! He really likes them very much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user725547!
Thanks so much for sharing your feedback with us.
It is most rewarding to hear that your son is having such a great experience with his gift.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great for my college aged son
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son wanted noise canceling headphones for Christmas and asked for these after doing a lot of research. He loves them! I haven’t listened to them, but he has and also has borrowed my Bose headphones. He likes the sound better through these and says the canceling works very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, You've made an excellent choice! Glad to hear your son loves his new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for your recommendation and for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best noise cancelling headphones I've owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been very happy with this purchase. I mostly use them for music and not for quiet, but they are the best noise cancelling headphones I've ever used. Would definitely buy again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElZee, We are glad that you are very happy with your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Perfect for the gym!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is absolutely nothing worse than being at the gym and having to listen to all those men grunting, thankfully I bought these headphones to cancel out all that ruckus! I can get in my nice workout without being bothered and disgusted! Incredible headphones 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunny, we're glad you are enjoying our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for purchasing Sony! ~Earl
- Pros mentioned:Comfort
Good earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Feels good for extended use. Great on flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user1234,
Thank you for sharing your thoughts! It’s great to hear the WH1000XM4 headphones are keeping you comfortable during extended use and making flights more enjoyable with their performance.
Thank you for choosing Sony, and enjoy the journey! -Maria
- Pros mentioned:Sound quality
Excellent headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never owned a set of headphones as good as these. Clearly knocks competition out of the park. Noise cancellation is immediate and works better than expected. Features are top notch. Sony for the win!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaralynK,
You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Solid sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are solid headphones for listening to music while working, etc… Only issue is using them when taking a call, tend to switch to phone or computer speakers instead of coming through these. Have also been told that I sound like I’m in an old radio when they do connect and I try to talk on calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArlanaJ,
Thank you for the review! We're glad to hear that you like the headphones. Update the software of your headphones via Sony headphones connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David