Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$319.00
Save $79
The comparable value is $398.00

Customer reviews

Rating 4.7 out of 5 stars with 12586 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 279 Showing 5,561-5,580 of 12,586 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Reasonable Price High Quality Sound

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and very customisable from the Sony Connect App. 5 band equalizer allows frequency response to your liking. Midrange for me needed a little boost which was easy to do. Hi Rez codec (LDAC) supported and sounds great but only available on Android phones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Soundguy1, Great! We're glad that you are enjoying the sound quality and the use of the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones really comfortable, noise quality is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YaroH, Thank you for your feedback on the WH-1000XM4 headphones. They are indeed known for their comfort and excellent noise-canceling quality. Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love these headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. They are a bit bulky but not too heavy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AllisonH, We're thrilled to hear that you're enjoying your WH-1000XM4 headphones! While we understand that they may feel slightly bulky, we're delighted to know that you find them comfortably lightweight. Wishing you many joyful listening experiences, and thank you for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sounding though a bit pricey

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound I've heard from headphones when direct wired. Haven't tried the bluetooth yet (assuming it won't be as good). Sound canceling works well. Haven't been able to get the mute effect to work when someone speaks to me (place hand on right earphone).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi docspruill, we're glad you like the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good product.

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work very well, unfortunately do not work the best on my shape of ears, but that's just me. Very good sound quality, decent mic quality, and very good noise-cancelling. I like the feature that pauses audio/video when the headphones are removed, and resumes when placed back on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IronicCronic, Great! We are happy to hear that you are satisfied with your new WH-1000XM4 Headphones! To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise cancelling headphones for the gym

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancelling headphones for the gym. Tbh It has improved the quality of my workouts because I can Isolate my mind and focus only on my workout. I’m really happy with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AzorEPozo,

      Great! We're thrilled that the noise canceling function of the headphones is perfect for your workouts. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Purchase ever!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked all over for replacement headphones for autistic son who has a larger head. These are awesome! He loves the noise cancelling capability and we love that he just has to cover one ear to hear us when we are talking to him reducing the number of times he is pulling the headphones on and off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dd13, thank you so much for the 5-stars review and feedback! We are incredibly pleased to hear your son loves his new WH-1000XM4! We are also glad he's enjoying the amazing features of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets all my needs for noise cancellation and utility daily use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NaVi, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The King of Noise Cancelling

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are in a class of its own. I read a lot of hype about these and decided to finally get them. I'm glad I made the move to get them. Syncing up to two devices at once is perfect for my job. Also the Noise canceling puts you in your own little world. The Midnight blue is beautiful by the way.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Slayer1193, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are quality headphones, 100% worth the money spent. The audio is clear and the noise cancellation works good, too good. Even with how much I spent I didn’t get an ounce of buyers remorse.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GiaJ, We are thrilled to know that you like the quality of your Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    great

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this sony headphones so much, I got these after returning my beats studio 3 because when i took them off, it would pull on my hair and my sony headphones doesn’t pull my hair so it’s easy to take them off

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi erica,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the fit of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sound blocking

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to use while working! I paint sets and need to concentrate!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RoseB,

      We are delighted that the WH-1000XM4 headphones are great for your needs, and that the industry-leading noise canceling is helping you concentrate while painting sets.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    the best headphone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fabulous headphone and beautifully designed with exceptional performance

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi George, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphone!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cancels a lot of noise. Like when my wife asks me to do the dishes I don’t have to because these Sony’s cancelled it out. It’s like, if school is cancelled I’m not going to chemistry class. Just like when I can’t hear the request for dishes to be done. Buy these. Never do dishes again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mica, we're glad that you are enjoying the noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony Xm4 review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset feels like an overall streamlined version of its predecessor, the Sony Xm3. This headset has very good sound quality along with very high quality noise cancelation. Overall, I enjoy its uses on commuted on public transit or just listening at home. For the price, I see it as more of a novelty and luxury than necessity. If you have the extra dollars and are looking for a nice headset, I'd definitely recommend however.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anthony, fabulous! We are really thrilled to hear you are overall satisfied with the outstanding sound quality and incredible noise canceling function of our WH1000XM4- especially when commuting on public transit and listening at home.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for recommending our WH1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    wonderful she is grace and beauty

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i’ve had them for little over a month and no complaints yet! they fit comfortably and have great sound, i like how you can change the sounds in the app too. overall 100/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SierraH, we're glad you are enjoying the sound quality of our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Noise Cancellation

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is so good and the headphones are really pretty.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Nellie! We're glad you are impressed with the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best gift for my girlfriend

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My girlfriend never had a pair of hifi headphones so there were great to introduce her to high quality audio without getting her a pair that looked "Masculine"

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark, thanks for choosing and purchasing our product! We're glad your girlfriend likes her new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good for music. Not much else.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    doesn't seem to have a full noise cancelling feature. Only seem to have passthrough. No mic for talk. Latency is too high for video games. OK for movies. Perfectly fine for music. Depending on what you want. That could be fine. Battery is really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Erik,
      Thank you for your honest review and we're happy that you appreciate the sound quality and battery life of our WH1000XM4. Our XM4 has a built-in microphone for receiving and making calls. Here are some helpful links that you can check.

      Location and function of parts.
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752814.html

      The effect of noise canceling is not sufficient.
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html

      Hope this helps and thank you for choosing Sony!

      Regards,
      Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony has the lead

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones and sound awesome. Replaced a pair of XM 2 that I loved but these are even better. They have much better call quality if you are in a noisy environment and new features like being able to connect to 2 devices at the same time. Love the blue color too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TestEng, thank you so much for the 5 Star review!

      We are really thrilled to hear you are happy and satisfied with the incredible sound quality, stylish color, and fantastic features of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US