Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10892999
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Superb!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are many lengthy reviews here going great detail about how great these headphones are. And they quite right! Initially balked at spending the money, but my fears were calmed. I am quite impressed and really enjoy using these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeFromNJ,
We're glad that you are happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The best headphones?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievably high quality headphones. 10/10 sound quality, 10/10 build, 10/10 sound isolation. I wear these at the gym and never hear a soul. I cant recommend these enough. You wont be disappointed spending your stimulus on these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KingJet,
We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
-Ralph
Sound quality great noise cancellation great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY LOVE. Mine were lost inna car accident. I purchased bose to try them out and theyre okay but i want these bad boys back
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiaJ,
We are truly sorry to hear about the loss of your original pair, but we are thrilled that the WH-1000XM4 Noise-Cancelling Headphones impressed you so much that you want them back. We pride ourselves on delivering industry-leading noise cancellation and superior audio quality, and your desire to return to the XM4s confirms we are hitting the mark. We hope you get your new pair soon!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sony XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones!!! sound is great and the EQ is great to personalize to your liking. Noise cancellation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tendo,
That's perfect! Hearing this wonderful review makes us happy as well. We're glad that you are pleased with the sound quality and noise canceling capability of our WH1000XM4. It's nice to hear that you were able to personalize the sound setting like the EQ to your preference. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sound perfection
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are comfortable, clear sounding and loud. The noise canceling is exceptional.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasB, Awesome! We're thrilled to hear you like the comfortable fit, clear and powerful sound, and exceptional noise canceling feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Best gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I could buy, I gifted this to my sister and she loved it. She uses it everyday for her active work and at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for this wonderful review, MarkH!
We are absolutely thrilled to hear that the WH-1000XM4 headphones were the best headphones you could buy and such a hit as a gift for your sister! It’s fantastic to know she loves them and uses them daily for both her active work and at the gym. We designed these headphones to be incredibly versatile, offering industry-leading Noise Cancellation and exceptional comfort for use in any setting.
Thank you again for choosing Sony to bring great sound to her day!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best headphones around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listen when i tell you these are noise eliminating im telling you nobody could get my attention without tapping me 30/10 would buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Said, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Absolutely Floored
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones. Got them for getting work done with a loud neighbor. Can make phone calls in total silence with complete call clarity thanks to the built in microphones. Also great for music and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnLong, Awesome! We're thrilled to hear that you like the sound and noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Amazing but made me feel sick
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ridiculously comfy. The noise-canceling is out of this world. I'd never tried ANC and these things are bonkers. The ANC actually was actually nauseating for me though, just a heads up for anyone else new to ANC out there
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackie, Wow! We're very pleased to hear you're enjoying the comfortable fit, and industry-leading noise cancelation of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
You can become an Introvert
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and build quality is great. Great for working from home. However, entertainment use is tricky. It’s scary how much of an introvert you can become with these on. The app needs some revamping to make it easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Barzini,
We're glad that you like the sound and build quality of the headphones. Your feedback about the app and noise canceling function is greatly appreciated.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Go-To Heaphondes
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE these headphones. The sound quality, the noise-canceling feature, the controls, etc are all very good. The only reason it is not a 5-star is that the microphone is VERY bad. When I am on the phone with someone or in a virtual meeting, no one can ever hear me and when they do, the sound it very muffled.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexia, Excellent! Good to know you like the sound quality, noise canceling feature, touch sensor controls, and overall features of these headphones. For phone call quality issues, please follow the troubleshooting steps to resolve this issue.
Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
Make sure to update the firmware of the headphones using the Sony headphones Connect app.
Try using different smartphone to isolate the issue.
Initialize the headphones. REF: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear it to the gym all the time. It felt a little cheaply made but really made up with all the features and sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Testerman,
Thank you for purchasing our Sony WH1000XM4 and for sharing your honest review. We are truly delighted to hear your satisfaction about our XM4. We're glad that you can use it to your gym session all the time and appreciate the sound quality and features of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony xm4 great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent, I would put them up against any other headphone in its class. The Bose 700 and the Sony are neck and neck, so rest assured you are in the same ball park. using the app to control functions is very easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xisor1,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Great Noise cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been obsessed with these headphones since I got them, perfect for me time.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, user119888!
We are absolutely thrilled to hear that you have been obsessed with your WH-1000XM4 headphones since getting them! It's wonderful to know they are perfect for your me time, providing the immersive, distraction-free experience you deserve.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Better Than The Bose 700
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lives up to the hype. Highly recommended for music buffs. I tested them against the Bose 700 and felt the Sony was better This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, Thank you for the 5-star rating! Glad to hear that the WH-1000XM4 met your expectations! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
Sony Wh-1000XM4
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great noise cancelling. Sometimes difficult to control using the touch control on side of the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaylorV, Thanks for sharing your feedback! We're glad you are happy with the noise cancelling featture of your headphones. These steps may help you when the touch sensor is not responding correctly:
The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor.
-When you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing.
a. When you swipe your finger forward/backward, make the movements perpendicular to the headband.
b. When you swipe your finger up/down, make the movements parallel to the headband.
Hope this helps.
Thank you and regards,
-Craig
- Pros mentioned:Sound quality
Decent purchase..still figuring it out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the headphones. It sounds great and the nose cancellation is better than any other headphones in this price range. The only thing I'm struggling with is that sometimes it keeps pausing and randomly connects and disconnects automatically which is a little annoying. I'm not sure if anyone else has faced this of if just this piece is faulty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ABUser, You've made the right choice! We're very happy to hear you appreciate the great sound quality and noise cancelation. We regret to hear you're having connectivity issues with the unit. To ensure you get the best Bluetooth connection and to prevent the headphones from losing connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” using the Sony Headphones Connect App.
Also, make sure that the firmware version of the headphones is up to date.
Should you need any assistance in the future, we can offer assistance by visiting our Sony Support website through this link https://us.esupport.sony.com/support/s/service?language=en_US and you can chat with one of our agents who would be glad to help.
Thank you for sharing your feedback.
Sincerely.
Sam
- Pros mentioned:Sound quality
Great purchase!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with the purchase. I bought them for mowing lawn. The noise cancelling is just what I was looking for. Sound quality is great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricL,
Awesome! We're glad to hear your new headphones suits your needs and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Perfect Sound Quality Great Price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have a perfect sound quality and is a really good price. Perfect Christmas or birthday present!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CrystalCara, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Beautiful and gorgeous and grate headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones I have ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dumbell, awesome! We're glad you like the noise canceling feature of the WH1000XM4! Thanks for choosing Sony! ~Earl