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Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 307 Showing 6,121-6,140 of 12,587 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best anc headphones for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones at any price. I wear these on BART and at the office for Zoom calls. Great audio quality and build. I really like the silver which looks more like tan. Amazing Black Friday price was a no brainer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ekahuna, That's great! We're very happy to hear you're enjoying the amazing audio quality, overall built, silver color, industry-leading noise canceling feauture, and good to know you had an amazing black friday deal for these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wear it to the gym all the time. It felt a little cheaply made but really made up with all the features and sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Testerman,
      Thank you for purchasing our Sony WH1000XM4 and for sharing your honest review. We are truly delighted to hear your satisfaction about our XM4. We're glad that you can use it to your gym session all the time and appreciate the sound quality and features of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s better than JBL headphones I highly recommend this one

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your enthusiastic review, MaamaqC!

      We are absolutely thrilled to hear that the WH-1000XM4 have impressed you and that you feel they are superior to the competition! That is high praise, and we appreciate your strong recommendation.

      We designed the XM4s to deliver industry-leading noise cancellation and premium sound quality, so it's rewarding to know you love the experience.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio for the ears of a sound tech

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the ear wireless headphones don't get any better than these and believe me I have tried many and theses have the best sound and features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HBSmooth, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Catch them on sale

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent for the price. Have 2 pair in the house now

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Shawn,

      Thank you for choosing Sony!

      We couldn’t be happier to hear that you’re enjoying your WH-1000XM4 headphones alongside your other pairs. It’s wonderful to know they’re delivering good value and enhancing your listening experience at home. Thank you for sharing your feedback with us!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Very good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it during the Thanksgiving week when it was on sale mainly for in-flight traveling. It is as good as I thought it would be... I am still exploring all the features. It is very comfortable to wear but have not tried it on flight yet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NewXM4user,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was delivered promptly and has amazing sound canceling performance

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeepakP,

      That's wonderful to hear! We're thrilled your WH-1000XM4 headphones were delivered promptly and that you are experiencing the amazing sound canceling performance. Thanks for choosing Sony. Best regards, Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound, features and quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Sony h.ear on 2 (910 or 900 I think) I was so impressed with these an still am. I picked up the xm4 on a good Christmas price. These are amazing. Great noise canceling and features. Sound is amazing. The spatial feature is very cool!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mdspurbe,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ANC is awesome. Sound is incredible. Great for music( obviously) and movies especially when you travel a lot. Ear cups fit perfectly. Calls are very clear.I waited til it was on sale at around 270.00 and would recommend everyone that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jack, Excellent! We're glad that you like the sound quality, ANC, and the ear cups fit perfectly. This is also great for traveling. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, clear and great software to set them up. Not as loud as I would like but they always connect well with my Galaxy S22+

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonT, thanks for choosing and purchasing our product. We're glad you are enjoying our industry-leading noise cancelling headphones. We understand your feedback regarding the volume level of your Sony unit. Please follow this link to isolate the issue:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html?search=volume%20level

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Can't beat these headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing the sound quality is second to none and the noise canceling is by far the best I've ever heard I would truly recommend these headphones to anyone that's looking for some nice headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Doughboy,

      Awesome! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Excellent headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Good noise cancelling. Comfortable. We'll made and sturdy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great device, get it on sale though

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only returned mine because the XM5s came out right after I got these. These are incredible, Outside of the XM5s, these are the best wireless ANC headphones you can get. Would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tyler, Thank you for giving the Sony WH-1000XM4 a perfect rating! We're very happy to hear you like the industry-leading noise cancelling feature of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
      Although we regret to hear that these headphones had to be returned, we appreciate you upgrading to your new Sony WH1000XM5. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son purchased to use for music listening and while playing electric. Really enjoy the quality of the sound, crisp highs, deep lows, and a balled mid. Highly recommend, especially when on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiDad,

      Great! We're glad that your son is enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My Personal Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent headphones. Great for school and home. You can hear every note of musical instruments.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lykearoq, We are happy to hear that you now have a great pair of excellent headphones for school and home. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect gift for the introvert

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling headphones are great for travel, especially on an airplane or if you have really noisy friends or family, makes your life easier

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Techguy, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very comfy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is excellent. 360 audio is very impressive, and talk feature is great for being at work cutting music off

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Merlot,
      That's perfect! This brings us joy knowing that you are impressed with the sound quality, specially the 360 audio feature and Speak to Chat feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Home and travel headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds Great, noise cancelling excellent. Folding with a pouch, great for travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Geew, Awesome! We are so glad to hear that you found a great headphone partner for your travels! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sony head phone review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it good, but design is kinda lacking. the sound quality is sony so very minor issues

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanA, we're glad you like the sound quality of our product. We appreciate your feedback regarding the design of your WH1000XM4. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    top headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the headphones. The quality is top notch and the sound cancellation is much superior.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseV, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl Sony_US