Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$319.00
Save $79
The comparable value is $398.00

Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 312 Showing 6,221-6,240 of 12,587 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Buy

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones. Great surround sound and noise cancellation. Lots of onboard features and shortcuts.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NoahS,
      That's nice to hear that you appreciate all the great things with our Sony WH1000XM4 like the sound quality, noise cancelcing capability and other awesome features. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My go to headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling is great. The option for this feature to turn on and off is amazing. Worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ValerieR,
      Nice! Thanks for the amazing feedback and we are very happy that you are pleased with the noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    The Unicorn of HeadPhones!!!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones ever created. The detail in sound is remarkable. The noise cancelling is phenomenal and the bass responsiveness is crisp and tight. Such an enjoyable experience listening to music. They literally transport you directly into your music. I can go on and on about these fantastical unicorn of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there! Awesome! Glad to hear that you are happy with your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony XM4 > Bose 700 > Apple AirPod Max

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried / tested all 3. These. Are. Superior. I fully realize that sound quality (and even ANC) can be subjective / matter of personal taste. However, I find it difficult to believe that anyone would rank these differently.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi timster33, Excellent! We're glad that you like the sound quality and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    better than its reviews

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was curious about getting this but end up it was a good headset to take with me while i was at gym. sound and isolation is perfect for my need.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi STCC,

      You made the right choice! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a gift for our teenage son. He raves about the sound quality and LOVES them! You absolutely get what you pay for with these headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MegS, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth every penny

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple gesture controls, great sound clarity,intuitive ANC function. Honestly IDK what else to ask for. Sounds amazing when used via BT and it sounds even better wired there is also a nice equalizer app you can from the google play store.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jess, Awesome! You definitely made the right choice! We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. It's also nice that we have the same name. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Sony headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work fine block out about 80 to 90 percent of noise overpriced

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pm1234, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing this feedback. Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them perfect for the gym. Sound is amazing. And love how the part of the ear shifts out

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jazie,
      Perfect! It's nice to know that you love our XM4 for having such a wonderful sound quality and design. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and durability of these headphones is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KulwinderK, perfect! You've certainly made a great choice! We're truly delighted to hear about your satisfaction with the amazing sound & quality of your WH-1000XM4. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well noise cancellation headphones, I can recommend everyone to buy this

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EvaB, Thank you for your review! We are glad to hear that you are happy with the sound quality, features and exceptional noise cancellation of the WH-1000XM4 headphones! We appreciate the recommendation as well. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Tim R.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these while I cut grass on my tractor, and they work great. I only hear a hum when the blades are cutting the grass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GEprofilerange, Fantastic! We're very happy to hear you're enjoying the exceptional noise cancellation of your new Sony headphones. That's a testament to the great noise cancelling feature that Sony has built into the Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Outstanding

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my needs. Noise canceling works very well, sound quality is great, and they fold up for travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChrisK,
      That's awesome! Congratulations! You found the perfect headphone for you. We're glad that you are pleased with the audio quality, noise canceling capability and foldable design of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Purchase

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Sound quality and noise cancellation is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dante,
      Perfect! We're thrilled to hear you love the superb sound quality and noise canceling features of your WH1000XM4 headphones. We are committed in providing our customers with the greatest experience possible. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still going stong after 1.5 years. These are the best Bluetooth headphones I have owned and wouldn't trade them for anything at the moment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Puntwiss, Awesome! We are so glad to hear that you are happy with your WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound in Headphones.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound…reasonable price. I had planned on buying Bose but, was pleasantly turned on to these by a crew member.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Louise, awesome! We're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Bought this to replace an earlier model that lasted for over 3 years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the excellent review, MeAndHim!

      We are so glad to hear you are enjoying your WH-1000XM4 headphones and that you chose to replace your previous pair with another Sony product. It's incredibly rewarding to know that the durability and quality of our headphones have earned your loyalty over the years.

      Thank you again for being a Sony customer and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    SONY “BEATS” the competition - Worth the $$$

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are going to spend the money on headphones, these are worth the money. There is no competition, they are better than Beats & Bose easily. Beats are extremely uncomfortable, these fit over the ear really well and can be worn all day.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new headphones. I use them when I work out at the club. It was easy to pair up with my phone. Great sound!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Meanguy2020,
      That's awesome! Thank you for spending time writing this review. We're glad that you love your new Sony WH1000XM4 and how you appreciate the audio quality and how wasy to pair it with your phone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Product review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great with the app. Got it in great condition and can survive the outdoors

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SolomonA,

      Thank you for choosing Sony!

      We're excited to hear that your new WH1000XM4 headphones are working great and that you're enjoying all the features available through the app. It's wonderful to know they arrived in great condition and are able to survive the outdoors, exceeding your expectations.

      Best regards,
      -Fred Sony_US